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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1050 results found

  1. do a better job at filtering spam

    Lately I am gettong lots of spam that is not going directly tomthe spam folder? Why is this happening

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    102 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails:  https://help.aol.com/articles/aol-mail-spam-and-privacy


    We also added additional security features for AOL Mail:

    https://help.aol.com/articles/additional-security-features-in-aol-mail


    If you need assistance, you can reach out to us at https://help.aol.com/contact/ 


    Thank you!

    AOL Mail team

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    56 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!

  3. AOL Support - Does not exist by email (and the reason will surprise/frustrate you!)

    Are you running a company or a village fete?

    "AOL email support is unavailable due to covid 19"!!

    So, contacted AOL support to resolve your issue of not being able to sync emails (Generate App password) which is a long standing issue and affecting a lot of users and this was the response.

    EVERY other company on the planet has found a way of working withing the challenges of Covid.
    MAJORITY of companies would offer similar support with staff working from home, which would not be a challenge in order to offer email support as this lends itself to remote…

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    We're very sorry app passwords are unavailable for your account. We don't have an exact ETA on when this will return, but we encourage you to check back in the near future. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.

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    207 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there. As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you!

  5. fix outlook mail settings for verizon.net accounts

    why suddenly in Outlook are my verizon.net settings getting changed to yahoo settings? And can't generate app password on aol site.

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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    We're very sorry app passwords are unavailable for AOL Mail accounts. While we upgrade our services, the feature has been temporarily removed. We don't have an ETA on when this will return but we encourage you to check back in the future for updates on the restoration of this feature. Rest assured, you can still access your mail from the AOL app or via a web browser. We apologize for any inconvenience this may cause you.

  6. Community Guidelines

    I am not surprised at all. I know what to expect. The Left can post insulting comments, disparaging phrases. But if I even type Hunter Biden's name, it gets rejected for not meeting "community standards." They do that kind of thing in China and North Korea. If that doesn't make other social platforms more appealing and a better tenant of FREE SPEECH, I don't know what does.

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    95 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged: - Language (Examples may include: all caps, inappropriate words, etc.) - Suspicious IP - Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: https://legal.yahoo.com/us/en/yahoo/guidelines/index.html

  7. How do I stop AOL filters???

    People in my address book still get in my spam folder. Repeatedly I mark it as NOT SPAM and then it's in the spam next time. I'd rather just make up a rule that would take care of all my spam and not interfere with my good mail. Getting rid of the spam filters would do it.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

  8. My email has been hacked, what can I do.

    My email has been hacked and the hacker is asking for money from the people he's contacted. I've changed my password what else can I do.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

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    2 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Massive spam I cannot BLOCK

    I have SETTINGS on getting email ONLY CONTACTS yet every day I get 100 + emails from a site(s) that has infinite disposable none repetitive FROM addresses. I detest those FILTERS which DO NOT FILTER. PLEASE MAKE THE ACTUAL FROM CONTACTS ONLY DO EXACTLY THAT.

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    35 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  12. log in.

    why do i have to give my phone # to log in ?

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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    If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:


    AOL notices suspicious account activity.

    You're using an unfamiliar browser or device.

    You're traveling away from your usual location.

    You sign in while using a VPN or a proxy server.

    You've logged in with a private or incognito window.

    There are many attempts to sign in with incorrect passwords.

    The "First time signing in from this device" message appears.

    You've cleared your browser history or data cache including cookies.

  13. Make a way to stop constantly forcing me to change my password

    Make a way to stop constantly forcing me to change my password

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  14. AOL should Automatically Empty SPAM folder after 5 days

    Automatically empty spam folder.
    When does AOL empty the SPAM folder. 10, 20, 30 days?

    Product Support (Product Support, AOL) responded Mar 24, 2022
    to an idea from John Harding Mar 13, 2022
    "Hi. The Spam and Trash folders are automatically emptied after a certain period of time, the oldest will be deleted first."

    I'm at 859 SPAM emails after 9 days (21 Oct through 30 Oct), I'm averaging 86 SPAM a day. I CANNOT HANDLE IT!

    I was emptying the folder myself. why should the burden be on me to empty it?

    Another 115 SPAMs on 31 Oct

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  15. THANK YOU

    Thank you for returning to the old format. I am very appreciative and will continue to use my AOL mail that I've been using since 2001.

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    5 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  16. layout

    horrible layout with a huge right side panel wasting space
    first email is always an ad, that nobody wants

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  17. Customer emails continue to go to spam after marked NOT SPAM and App Passowrds not working

    since you have upgraded your spam detecting on my emails - the majority of emails that I get are now in spam. I have repeatedly marked them as not spam as instructed by tech support but it continues daily. I have 2 of my email accounts that are used for business and the majority of those emails are associated with a domain name of @Lanterds.com. I need a way to allow those emails to not be marked as spam- some are critical and time sensitive- I should not have to check my spam folder 6- 10 times a day to…

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    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.


    We're very sorry app passwords are currently unavailable for AOL Mail accounts. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.


  18. save emails to computer

    Husband just passed away. Want to save all email responses to my computer hard drive

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    We're sorry to hear about your loss! The option to save all emails to a computer hard drive is not available in AOL Mail. You can do that manually or use a third-party email application. 

  19. I am not getting mail sent from emaildodo. People with other emails are receiving it. Why am I unable to get it?

    I am not getting mail sent on emaildodo. People with other emails are receiving it. Why am I not getting it?

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  20. Please help me remove the 2 step sign in

    please remove the 2 step verification process. I did not sign up for this process.

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