AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. We're glad you're here

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    207 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you!

  2. Community Guidelines

    I am not surprised at all. I know what to expect. The Left can post insulting comments, disparaging phrases. But if I even type Hunter Biden's name, it gets rejected for not meeting "community standards." They do that kind of thing in China and North Korea. If that doesn't make other social platforms more appealing and a better tenant of FREE SPEECH, I don't know what does.

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    67 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Images and some comments will be flagged in our system prior to becoming public.

    Here are some reasons why your comments may be flagged:
    – Language (Examples may include: all caps, inappropriate words, etc.)
    – Suspicious IP
    – Any Image

    In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines:

    https://www.verizonmedia.com/policies/us/en/verizonmedia/guidelines/index.html

  3. Massive spam I cannot BLOCK

    I have SETTINGS on getting email ONLY CONTACTS yet every day I get 100 + emails from a site(s) that has infinite disposable none repetitive FROM addresses. I detest those FILTERS which DO NOT FILTER. PLEASE MAKE THE ACTUAL FROM CONTACTS ONLY DO EXACTLY THAT.

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    24 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  4. Verizon Account Users/Accounts Not working as of August 5th.

    Verizon email account users. As of 8/5/2021 Verizon emails are not able to be received and or sent successfully. This occurs with any third-party email clients. It's an AOL server issue. It is not a password, or server setting issue. AOL, please investigate your email server for Verizon account users.

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    24 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Todd,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  5. I cannot download any attachments anymore.

    Even from mails where I have downloaded the attachment already or from sent mails.

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    9 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  6. We're glad you're here

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    39 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  7. opening attachments

    I can not open email attachments anymore. I get the following message : {"error":{"code":"EC-4008","requestId":"9c6b8921-03db-a2a1-2f2c-5a0014018600"}} What can I do to solve that issue?

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    8 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  8. My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, same thing. Not Thunderbird, not my password.

    My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, Em Client, same thing. Not Thunderbird, not my password. When I asked for help I received a message stating no help available due to Covid. The next page showed me a 24/7 help link for $4.99 per month. I do not want to use the service any longer. Looking for alternatives without hassle and ads.

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    4 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Laura,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  9. Bitte eMails-Seite in deutsch.

    Bitte eMails in deutsch !

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there,

    You can change the language preferences, by going to Options (top right corner on mail.aol.com), select Account Info>Preferences>select your language from the right side drop down.

    Thank you,
    AOL Mail

  10. Receiving OLD email

    Am suddenly receiving emails from merchants dated 2018, 2019 (it is now 2021) all having to do with payments received or invoices waiting for payment. I have checked with one merchant and they have no record of having sent the email and I am paid in full with them. Since these emails are from various merchants with whom I've done business in the past, it looks like the problem source could be AOL instead of the merchant. Could you please look into this and reply? I do not see any other way on your site to report this issue.

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    9 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  11. can't send all emails

    I can not send all emails and it is AOL's fault. I put in the address and then all of a sudden AOL puts AOL.com at the end of it and it is not an AOL acct.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    What you’re describing works as designed. When you type only a username in the ’’To’’ field when composing an email, if you do not add the domain of that username, the system will automatically add @aol.com to it. I’m sorry for the inconvenience this has caused you!

  12. First, I want to commend your Tech Support member, Kurt, who helped me through a nightmare this evening in cleaning up folders in my email.

    Commend Tech support representatives like Kurt from this evening and Chris from yesterday and some others.

    Not only did Kurt help move things into the proper folders, he also showed me ways to prevent this in the future. He took the time and used his expertise and experience in a professional and caring way to ensure that I was satisfied. What a great role model for customer service. He was respectful of both my time and my level of understanding at each step.

    Chris also provided good service and spent countless hours trying to moe things in different folders.

    Another…

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Verizon email not working!!

    My verizon email just stopped working. I have been poring over the website and cannot find anything to fix my access to my email. So, improvement would be access to my email.

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  14. aol stopped working with thunderbird

    December 2021 AOL Mail to Verizon on Thunderbird stopped working (I have been using this 3rd party app for years now). Tried inputting POP server settings, then IMAP settings, newest password, older password, aol password. No luck. What gives? Can you help me?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. new aol account

    IM HAVING TROUBLE FINDING HOW TO CREATE A NEW ACCOUNT

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to download/open attachments on iPhone. Have to use gmail to open them.

    Unable to open attachments on iPhone.
    All I get is Message: Oops! Unable to open files. Try again later.

    Have to use gmail to open them.

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    1 comment  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  17. Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to a.

    Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to adverts for your AOL.COM.

    My name's**
    My FB:**
    My Skype: **

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Message flag USELESS on the right side.

    The message flag is USELESS on the right side of the subject. My attention is on the left side of the screen. Instead, it should be placed between the message type and sender.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. We're glad you're here

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Missing Contacts

    Can you help?? - all my contacts have vanished out of my contacts list!!

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    6 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
    WARNING: The restore will replace any changes or additions made to your contacts since that time.

    1. Click Contacts from the left panel in AOL Mail.
    2. Click More | Restore.
    3. Select a date to restore your contacts to from the drop-down menu.
    4. Click Restore.

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