How can we improve AOL Mail?

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report malware

Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

If a user is abusing our system to send mail, we’re definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they’ll be limited in the information they can share back, however, we’re dedicated to ensuring our users don’t abuse our system, and the Community Action Team will act accordingly.

333 comments

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  • Iain Stirling commented  ·   ·  Flag as inappropriate

    Keep getting spam mail saying if I do not reply within a certain date they will close down my e-mail account, normally from someone at prodigy.
    Is there somewhere on my account that will let me update preferences.

  • Edward Hoyle commented  ·   ·  Flag as inappropriate

    I received a message from AOL webmail.com (********@*********) saying that my account is going to be closed. Is this correct?

  • Anonymous commented  ·   ·  Flag as inappropriate

    AOL *** (***)
    To:you (Bcc) Details

    Dear Member, AOL Last Warning!!!
    We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

    You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.

    In order to continue to access your AOL Mail account after 27 October 2019, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data.

    Click here to start.

    If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from 30 October 2019. If you would like the contents of your email account, you may obtain a copy of your data by clicking here.

    Thank you for your time and cooperation.

    Oath

  • Tech Friend (Basic) commented  ·   ·  Flag as inappropriate

    seems legit to me.
    but the weird thing is the sender is "vigorindustrial@prodigy.net.mx"?
    aol legit emails would use ssytem generated mail and ends with @aol.net or aol.com
    I would suggest you to call aol tech support.

    here should be the reference.
    https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/guce/aolfaq/index.html

    Aol User.

  • Anonymous commented  ·   ·  Flag as inappropriate

    s this email legitimate?

    From: vigorindustrial@prodigy.net.mx
    To:
    Sent: 10/21/2019 3:53:18 AM Eastern Standard Time
    Subject: AOL SERVICE

    We have a new unified Terms of Service and Privacy Policy

    Dear Member,

    In June 2018, Yahoo and AOL joined forces to create Oath, a media and technology company with a dynamic house of global brands, and a part of Verizon. It's an exciting venture that we believe will bring a host of new innovations and digital experiences for our users. With Verizon, Oath can provide you with better experiences and services.

    As part of this collaboration, we're asking all users of Oath owned sites and services to agree to the new unified Terms of Service and Privacy Policy, which will help us continue to deliver and build on great digital experiences for you.

    Please take some time to review and agree to the new unified Terms of Service and Privacy Policy by clicking on the button below. If you have already agreed, no additional action is needed.
    Review and agree now To help you understand some of the key updates, we've provided a summary below as well as a description of what tools are available to you to manage your data and experience within Oath's house of brands. Please note that this summary is not exhaustive and we encourage you to review the updated versions of our Terms of Service and Privacy Policy. Those terms and not this summary will govern your relationship with Oath. To learn more about our approach to privacy, click here.

    Terms of Service Updates Summary
    We’ve updated our mutual arbitration clause.Hopefully, disputes will never be an issue, but in the case of one, our arbitration clause will allow a third-party arbitrator to help us resolve them. We’ve also updated our class action waiver. These provisions are an important part of our relationship with you, so please read them carefully.
    We’ve specified the legal entity that provides each service to you. For some services, this may be a different entity than the entity that previously provided the service. We’ve also reserved the right to transfer the providing entity for each service in the future.
    The general provisions that apply to billing, auto-renewal, and refunds have been updated. Unless the additional terms for a service override the Terms of Service, these provisions apply to your use of our paid services.
    Applicability of Terms. If you are using our services on behalf of another account owner (e.g., as an administrator, consultant or analyst) or on behalf of a company, business or other entity, the Terms of Service apply to your activities and are binding on the account owner or entity.
    Indemnity for Non-Personal Use. If you are using our Services on behalf of a company, business or other entity, or if you are using our Services for commercial purposes, we’ve added an indemnity provision, which requires you and the entity to protect us against certain legal actions.
    We’ve updated our choice of law and forum provisions. New York law now governs and New York, New York is the designated forum.

    Privacy Policy Updates Summary
    We’ve made it more readable! We took care to make it easier for you to understand our services and our privacy practices.
    We’ve updated how we collect and use data. We’ve updated some of the ways we collect and analyze user data in order to deliver services, content, and relevant advertising to you and protect against abuse. This includes:
    Analyzing content and information (including emails, instant messages, posts, photos, attachments, and other communications) when you use our services. This allows us to deliver, personalize and develop relevant features, content, advertising and services
    Linking your activity on third-party sites and apps with information we have about you
    Providing anonymized and aggregated reports to other parties regarding user trends
    New information regarding personalization. We’ve included new information explaining how we combine data among our services and across your devices and Oath accounts. This allows us to provide more personalized content and services.
    We’ve updated user choices. We’ve provided additional information about your choices when using our services, and given you control in our Privacy Controls section.

    What You Need to Do

    We have designed these changes to help improve your experience with Oath and its brands. To review and agree to the new Terms of Service and Privacy Policy, please click the button below. These changes go into effect as soon as you consent.
    Review and agree now Please note that although our services will continue to be available under the existing terms for now, you will eventually need to agree to the new Terms of Service and Privacy Policy in order to continue to use our services. If you have any questions or need additional help, please refer to this link.

    Thank you for your continued loyalty and support.

    Sincerely,
    Oath

  • Anonymous commented  ·   ·  Flag as inappropriate

    Is there any chance of blocking the continuous spam reference AOL Oath updates, I must get at least 6 a day and they really are annoying, I have tried changing passwords but they still get through

  • Anonymous commented  ·   ·  Flag as inappropriate

    Make it VERY EASY to find the Abuse Reporting Address to use for reporting AOL accounts, used for SPAMMING/Phishing, where the message was sent to a NON AOL ADDRESS!!!!!
    Instead your search requires 20 minutes OR MORE of useless searching to find the address (IF I DO FIND IT!)

  • Sheila Woodard commented  ·   ·  Flag as inappropriate

    This is not really an idea. I received and email 9-22-19 that went to spam that said it was from AOL and my account would be deactivated but the address looked suspicious and I deleted it.
    I received another email like it on 9/25/19 that also went to spam and I deleted it also. I just want to make sure my account is okay.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm reporting fraudulent e-mails /phishing scams pretending to be AOL. They went in my spam folder (the two E-mails are): Aol! Mail (***********), and Aol! Mail (***********) , in subject they both have: "Your Account Will Be Deactivated". The body of the e-mail types: "This is to inform you that your request on: 17/09/2019 to remove your account from Aol server has been approved and will initiate in one hour from the exact time you open this message. Regards.
    ignore this message to continue with email removal or
    If this deactivation was not requested by you
    Please reply us.
    Regards,
    Aol" -------You might want to look into this, Thank you

  • Tim commented  ·   ·  Flag as inappropriate

    Please do more to prevent spam emails, supposedly from AOL, reaching my in box

  • BILL ADAMS commented  ·   ·  Flag as inappropriate

    AM RECEIVING THESE EMAILS --- ARE THEY COMING FROM YOU AND WHY ? PLEASE ADVISE.
    To:you Details
    Hi, ******

    Did you really request us to terminate your ********! account?

    please if you did not, reply to this message To cancel the termination request.

    If not, All files on your mail including (Inbox, Sent, Spam, Trash, Draft) will be deleted and access to your Email address will be Denied.

    HERE IS THE EMAIL THIS IS SENT FROM -- MAYBE
    (******@*********)

    Regards, © 2019 Aol Inc.,

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