How can we improve AOL Mail?

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report malware

Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

If a user is abusing our system to send mail, we’re definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they’ll be limited in the information they can share back, however, we’re dedicated to ensuring our users don’t abuse our system, and the Community Action Team will act accordingly.

Steps on how to manage spam and privacy:

https://help.aol.com/articles/aol-mail-spam-and-privacy

Additionally, here’s how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications

593 comments

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  • BETSY Gilman commented  ·   ·  Flag as inappropriate

    Dear AOL Member,

    We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

    You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.

    In order to continue to access your AOL account after 22th October 2021, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data.

    Click here to start.

    If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from 22th October 2021. If you would like the contents of your email account, you may obtain a copy of your data by clicking here.

    Thank you for your time and cooperation,

    Oath. Privacy Policy
    Reply Reply All Forward
    © 2021 Verizon Media

  • DWIGHT OVERMAN commented  ·   ·  Flag as inappropriate

    THIS IS NOT A NEW IDEA. AOL HAS TO DO A BETTER JOB ON PROVIDING A WAY TO BLOCK SPAM. THERE SHOULD BE A WAY TO HIGH LITE THE SPAM ADDRESS, WORDS OR SUBJECTS FROM ALL FUTURE ACTIVIES.

  • Tim commented  ·   ·  Flag as inappropriate

    I have received an e-mail that I feel may be suspicious. It is from: AOL NETWORKING SURVEY (***@aol.com)

    It says: AOL MAILBOX

    FINAL REMINDER
    Dear user.

    We are closing all old versions of our Mailbox as from Today, Please follow the link below to update your account, Failure to do this. Your account will be closed.

    CLICK TO UPDATE NOW

    Is this legit?

    ****@verizon.net

  • David Flanders commented  ·   ·  Flag as inappropriate

    Aol Customer Care (***@aol.com)To:you (Bcc) Details
    AOL
    Incoming Mails On Hold
    Dear User,

    We notice your email has not been confirmed for the new upgrade .You will be blocked from sending and receiving emails if not confirmed within 48hrs of receiving this automated mail. You are required to Upgrade through the link below

    Update Your Account Now
    To login, you'll need your AOL ID. This is usually your email address.

    The link above can only be used once. It will expire in 48 hours.
    Warning: failure will cause permanent Deactivation if you do not Validate!
    Thanks,
    AOL

    Well crafted, SCARY phishing/ spam/ scam. BEWARE!

  • Tina Gerhart commented  ·   ·  Flag as inappropriate

    Spam has overtaken your site. I had two people block for years, and now the account has been overtaken from sexual emails (getting hard, longer squirt school, etc.) I also have noticed a lot are ending in UK email addresses. There has to be a way to stop these types of emails coming through and protect us, which I am a paying customer. Please do something to fix it, and it is not just putting a filter to send them to the trash folder. I have always felt safe with AOL, and that is dimensioning. At a minimum, there has to be a way to block certain subjects like all the sexual emails. You catch them to place them in the spam, so why can you not find a way to allow us to tell you to block subjects forever.

  • DAN WALKER commented  ·   ·  Flag as inappropriate

    Got an email from "AOLMail Customer Service", but it came from weskindrost@netins.net. It claims that My email account will be suspended in three days unless I accept new Terms of Service. Plus, it wants some private info. This strongly sounds like a scam to me.Do you know anything about this?

  • Mark Carlson commented  ·   ·  Flag as inappropriate

    WHY ARE ALL OF THE Scam and Phishing ideas for a better AOL are all CLOSED with NO Action. Spam is NOT the same as SCAMS and PHISHING emails which can be detrimental. Please fix this.

  • CLIFF COLNOT commented  ·   ·  Flag as inappropriate

    The spam has increased exponentially again. AOL please do your job! We pay for this service!

  • Elizabeth Nolan commented  ·   ·  Flag as inappropriate

    Is email from this provider legitimate or spam? AOL Upgrade ServiceⒸ (***@aol.com)...........

    Email says:
    "We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

    You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.

    In order to continue to access your AOL account after 21th October 2021, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data.

    Click here to start.

    If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from 21th October 2021. If you would like the contents of your email account, you may obtain a copy of your data by clicking here.

    Thank you for your time and cooperation, "

    Question: Should I click on the links? Thank you.

  • JAMES LONG commented  ·   ·  Flag as inappropriate

    I keep getting the following in a suspicious email repeatedly.

    "Dear Valued User,
     
    "Starting on October 25th, 2021,Verizon customers who have not confirmed their email account will no longer be able to log in to their Verizon and through email addresses.
    We are currently checking on our email server to delete all inactive users, Kindly confirm that your email is active by Log-In on the link below.

    Confirm Active Mail  (the link goes to https://typefoamt.weebly.com )

    Sincerely, Verizon! Team
    ©2021 Verizon! . All Rights Reserved."

  • hejaoster commented  ·   ·  Flag as inappropriate

    The scam protection offer recently received sounded like it was written by a scammer, from what I have experienced in past scams.
    It made me both surprised and upset.
    Shouldn't this be offered as an update to the software, instead of being a source of profit? This ought to be expected in your service to us.
    We should be able to trust the software to keep us safe.

  • Miroslav Rohacek commented  ·   ·  Flag as inappropriate

    Shouldn't this kind of spam/malware go into Spam Folder?

    Mailbox Alert <**@aol.com>
    AOL (C) 2021

    We are closing all old version of our Mailbox as from Today,

    Please Follow the link below to update your account .

    Failure to do this. Your account will be closed

    Update now

    Please do not reply to this message. Mail sent to this address cannot be answered.

  • BARBARA MANNERS commented  ·   ·  Flag as inappropriate

    Go back to how it was or at least get rid of all the adverts, its ridiculous, most of my emails were adverts. Fed up

  • Richard KUHNS commented  ·   ·  Flag as inappropriate

    do you watch for phishing?
    I think this is one that got by - looks very legit
    **
    subject
    NEW FINAL REMINDER
    YOU NEED A FRAUD CATEGORY OR AN EMAIL

  • PEGGIE STRACHAN commented  ·   ·  Flag as inappropriate

    I have noticed a HUGE amount of SPAM emails coming in. This morning I had 50, count them 50, in my Spam folder. 95% of these were from emails that start with "A@........." Seriously, you let this **** in. Nothing in your system grabs these as obvious spam? There was a time when we could block this by typing "A@*.*" but you took away that function. I'm beginning to think that AOL and/or Yahoo are sending spam.....
    No other mail carrier I have seems to have this problem.

  • LOU BURD commented  ·   ·  Flag as inappropriate

    I am being inundated with spam email. AOL has to do a better job blocking massive amounts of junk email. Spam comes into my spam folder, I send them to the 'Block' folder. Nothing seems to happen. I still get repeats. I have been with AOL a very long time. If AOL continues to ignore, I will not hesitate to change to other email providers. The spasm is getting worse.. Please stop offering out my email address.

  • Helen Sarrett commented  ·   ·  Flag as inappropriate

    Dear User
    Your Mail version is outdated, Failure to Upgrade to the newest Mailbox. Failure to upgrade will result in a permanent closure account. Follow our link below to upgrade.
    Are you send ing this email? Is it a scam???????
    Click To Upgrade


    Thank You.

    AOl member Info

    Please do not reply to this message. Mail sent to this address cannot be answered.

    AOl Cable, One Aol Center
    1701 JFK Boulevard, Philadelphia, PA 19103

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