How can we improve AOL Mail?

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report malware

Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

If a user is abusing our system to send mail, we’re definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they’ll be limited in the information they can share back, however, we’re dedicated to ensuring our users don’t abuse our system, and the Community Action Team will act accordingly.

Steps on how to manage spam and privacy:

https://help.aol.com/articles/aol-mail-spam-and-privacy

Additionally, here’s how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications

581 comments

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  • hejaoster commented  ·   ·  Flag as inappropriate

    The scam protection offer recently received sounded like it was written by a scammer, from what I have experienced in past scams.
    It made me both surprised and upset.
    Shouldn't this be offered as an update to the software, instead of being a source of profit? This ought to be expected in your service to us.
    We should be able to trust the software to keep us safe.

  • Miroslav Rohacek commented  ·   ·  Flag as inappropriate

    Shouldn't this kind of spam/malware go into Spam Folder?

    Mailbox Alert <**@aol.com>
    AOL (C) 2021

    We are closing all old version of our Mailbox as from Today,

    Please Follow the link below to update your account .

    Failure to do this. Your account will be closed

    Update now

    Please do not reply to this message. Mail sent to this address cannot be answered.

  • BARBARA MANNERS commented  ·   ·  Flag as inappropriate

    Go back to how it was or at least get rid of all the adverts, its ridiculous, most of my emails were adverts. Fed up

  • Richard KUHNS commented  ·   ·  Flag as inappropriate

    do you watch for phishing?
    I think this is one that got by - looks very legit
    **
    subject
    NEW FINAL REMINDER
    YOU NEED A FRAUD CATEGORY OR AN EMAIL

  • PEGGIE STRACHAN commented  ·   ·  Flag as inappropriate

    I have noticed a HUGE amount of SPAM emails coming in. This morning I had 50, count them 50, in my Spam folder. 95% of these were from emails that start with "A@........." Seriously, you let this **** in. Nothing in your system grabs these as obvious spam? There was a time when we could block this by typing "A@*.*" but you took away that function. I'm beginning to think that AOL and/or Yahoo are sending spam.....
    No other mail carrier I have seems to have this problem.

  • LOU BURD commented  ·   ·  Flag as inappropriate

    I am being inundated with spam email. AOL has to do a better job blocking massive amounts of junk email. Spam comes into my spam folder, I send them to the 'Block' folder. Nothing seems to happen. I still get repeats. I have been with AOL a very long time. If AOL continues to ignore, I will not hesitate to change to other email providers. The spasm is getting worse.. Please stop offering out my email address.

  • Helen Sarrett commented  ·   ·  Flag as inappropriate

    Dear User
    Your Mail version is outdated, Failure to Upgrade to the newest Mailbox. Failure to upgrade will result in a permanent closure account. Follow our link below to upgrade.
    Are you send ing this email? Is it a scam???????
    Click To Upgrade


    Thank You.

    AOl member Info

    Please do not reply to this message. Mail sent to this address cannot be answered.

    AOl Cable, One Aol Center
    1701 JFK Boulevard, Philadelphia, PA 19103

  • Aomar Benslimane commented  ·   ·  Flag as inappropriate

    No links truly open and they seem to push the deadline of october 8th. My account has been hacked a day before and I did change my password at Aol request. This looks like a spam or scam email. Can you please confirm. Thanks

  • Aomar Benslimane commented  ·   ·  Flag as inappropriate

    Can you please verify that this email I received is truly from aol.
    *****
    Date: Thu, Oct 7, 2021 5:00 pm
    We have a new unified Terms of Service and Privacy Policy

    Dear AOL Member,

    We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

    You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs.

    In order to continue to access your AOL account after 8th October 2021, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data.

    Click here to start.

    If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from 8th October 2021. If you would like the contents of your email account, you may obtain a copy of your data by clicking here.

    Thank you for your time and cooperation,

    Oath. Privacy Policy

  • HELENA MOSEMAN commented  ·   ·  Flag as inappropriate

    Over the past 6 months, the overwhelming amount of vile junk mail I receive every day is absurd. I probably get 6 real emails a day and when I try to unsubscribe to these disgusting emails I am led down another rabbit hole. I am ready to clsoe my account after 30 years.

  • Stephen Donovan commented  ·   ·  Flag as inappropriate

    ** Final Warning

    As member of our team, you need to switch your Mailbox to the latest version of your AOL E-mail Server to avoid disconnecting to our AOL Mail Server.

  • Fritz Keppler commented  ·   ·  Flag as inappropriate

    An email from this address claiming to be from
    AOL Customer Services (**@aim.com)
    is saying that AOL mail will be cancelled. The return address looks suspicious. How does one go about notifying whoever is in charge about this?

    I tried to post an image of this email, but this system would not accept it.

  • THOMAS CROCKER commented  ·   ·  Flag as inappropriate

    I was really trying to send a message to someone at AOL, to ask for help, so, instead of help, I got to comment instead, well??? Maybe that will help?? I can hope, I can pray, I wish, I wish, I simply knew, how to simply ask.

  • THOMAS CROCKER commented  ·   ·  Flag as inappropriate

    Please help me, I get about 50 spam a day. i try to block, and make filters, seems almost like the more I do, to make filters, the more spam I get. Enough is enough, Nothing has worked, for years, Spam gets worse, more, & More!!! HELP!!! PLEASE!!! I DON'T HAVE TIME TO WASTE DEALING WITH A PROBLEM THAT GETS WORSE, AND WORSE!!! THANK YOU!

  • K. BRIGGS commented  ·   ·  Flag as inappropriate

    I keep getting these emails that say they know my password, and they do! I don't know what to do about it. I do not open them. Last time I got one I forwarded it to the AOL spam people never heard anything about it.

  • CAROL MILLER commented  ·   ·  Flag as inappropriate

    I am getting SPAM saying I ordered something from Amazon. Naturally I haven't ordered anything. How do i get off this spam?

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