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report malware

Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hello there, 


If a user is abusing our system to send mail, we're definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they'll be limited in the information they can share back, however, we're dedicated to ensuring our users don't abuse our system. 


If an AOL user is sending you spam/scam emails, you can report it here: https://help.aol.com/articles/report-abuse-or-spam-on-aol


Additionally, here's how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications


Thank you!

AOL Mail team


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  • JEFFREY CARTER commented  ·   ·  Report

    Why can I no longer unsubscribe from e-mails I do not want to receive, deleting is not solving the problem!

  • Charles Brown commented  ·   ·  Report

    There is no way to determine the authenticity of this Email and it could be a scam to mine data.

  • Charles Brown commented  ·   ·  Report

    I need a way to determine if an Email is authentic when coming from you.

  • GERALDINE CHAFFEE commented  ·   ·  Report

    NO REASON WHY AOL CAN'T BE PROGRAMMED SO E-MAIL SENT TO SPAM FOLDER CAN'T BE AUTOMATICALLY ENTERED IN BLOCK SPAM LIST. YOUR CUSTOMERS WANT THIS SO FIX IT.

  • Chance Master commented  ·   ·  Report

    Can't block SPAM with address ending with co.uk using wild card (*).
    I get invalid address message.
    I have to enter each/multiple sender modified address.
    Would like to enter *@*,co.uk or *@*.uk or variation for blocking.

  • BRYNT QUERY commented  ·   ·  Report

    You've become a ***** to SPAM bots and extremist organizations both left and right. Are you doing so poorly you need to do this to stay in business?

  • HEIDI WATSON commented  ·   ·  Report

    We are closing all old versions of our Mailbox as from 20th of August 2022, Please follow the link below to update your account,

    Failure to do this. Your account will be closed.

  • Ed Ca commented  ·   ·  Report

    Way TOO many JUNK MAILS even after being REPORTED what is going on you SPAM blocking IS NOT WORKING ????? FIX this BUG way TOO MANY JUNK MAIL FIX it asap

  • chsmermaid commented  ·   ·  Report

    Someone trying to get you to use their link , or is it AOL billing me and then not realizinig they have their payment?

  • chsmermaid commented  ·   ·  Report

    Aol mail service (*@aol.com)
    To:you (Bcc) + 1 more Details
    AOL

    Dear user,

    We noticed that your email have been disconnected today 16/08/2022

    We urge you to re-confirm if your account is still active to officially secure it now.

    Re-Confirm Now

    Copyright� AOL (C) 2022 All rights reserved.

  • DRwithPride Meeting Codes commented  ·   ·  Report

    received an email stating accounts closing down today and to click here to update your account or it will be disabled? but email not from an official AOL address? Scam looks like right?

  • Max Lane commented  ·   ·  Report

    Did AOL truly send the emails telling me that if I don't update my address by Sept 1st, I will no longer be able to access my account for security reasons??
    It says AOL but then has {*@yahoo.ca} and the other
    {*@verizon.net}
    It seems questionable.

  • Maddalena Nappi Reidy commented  ·   ·  Report

    renter-60942info is certainly multi-facted. With 4 spams/scams today - Aug. 10th - tells me 1)McAfee is going to expire on 10 July 2022 - (renter 60942 must be behind with his scams!) - 2) sell me a drone 3) remodel my bathroom and 4) avoid dementia.

  • PEGGIE STRACHAN commented  ·   ·  Report

    The amount of spam emails in the spam folders is out of control. If the AOL team bothered to investigate they would discover that a handful, handful of people are creating these spam emails, by gee, going to WHOIS.com and finding out, like I did.

    Is AOL ever going to fix this flood of spam coming into everyone's email boxes?

    I am tired of having to scan these Spam emails to make sure my legit emails aren't there, and today, there was one....I'm tired of when I scan these Spam emails I see pornographic references. Uhm, Really AOL, you can't flag those before they even hit anyone's spam folder?

    Please fix the spam.

  • Maddalena Nappi Reidy commented  ·   ·  Report

    Renter 60942 is even more brazen today! Besides 2 scams, the scammer is now using the names of jesus in the email address as fofllows: enter-60942info@i**.com

  • Maddalena Nappi Reidy commented  ·   ·  Report

    Spammer never gives up..here's the latest scam.... renter-60942info is now selling remodeling your bath.

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