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i have been using AOL in Japan for years (I travel back and forth) and just a few days ago, for the first time ever, my welcome screen began appearing in Japanese rather than English. This is ridiculous. AOL tech help was useless in resolving this. This should NEVER happen. Once my account is set it should remain in that language. I travel all over and AOL is useless to me if I do not get my news and welcome screen in the language of my preference EVERY TIME.

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gayle shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.

Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.

56 comments

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  • MICHEL FLEURY commented  ·   ·  Flag as inappropriate

    Pourquoi à l'ouverture d'AOL je me retrouve sur la pagedu site américain et non pas comme auparavant la page française.
    Merci

  • MICHEL BRAX commented  ·   ·  Flag as inappropriate

    Bonjour,

    Je ne comprends pas; abonné depuis longtemps à AOL, les textes sont très souvent depuis quelque temps en anglais (que je ne comprends pas) et rarement en français (ma préférence exprimée).
    MERCI DE VOIR CE POINT.

  • Edmund Wafek commented  ·   ·  Flag as inappropriate

    bitte seit einigen wochen ist die benutzerführung sehr oft auf englisch, obwohl deutsch gewünscht und eingestellt. das nervt !!!
    mfg wafek

  • R Deckert commented  ·   ·  Flag as inappropriate

    WHY are you advertising verizon in spanish??
    Our language is English, I resent you constantly giving me ads in spanish when I sign in to my aol account.
    PLEASE stop, this is the USA!

  • HENNING HIEPE commented  ·   ·  Flag as inappropriate

    Mein aol mailaccount hat sich auf eine Englische Version umgestellt, mit amerikanischen Zeit- und Datumsangaben.
    Wie kann ich wieder zur deutschen Version zurückkommen?

    Dank und Gruß
    Henning Hiepe

  • UWE HARTIG commented  ·   ·  Flag as inappropriate

    Die Sprache hat sich ohne mein wissentliches Zutun von Deutsch auf Englisch geändert.
    Leider ist es mir im Englischen nicht möglich, dies rückgängig zu machen bzw. zu ändern.
    Können Sie mir bitte eine Anleitung senden, wie ich wieder in Deutsch meinen Mailaccount nutzen kann?
    Danke.
    Uwe Hartig

  • John Hulaton commented  ·   ·  Flag as inappropriate

    AOL Mail switched my language from English to Japanese without my permission. What is that? Then there's your moebius strip procedures to switch it back that DON'T work. Now, you're saying that we can't email for help because of COVID. What is with you guys?

  • PETER FREY commented  ·   ·  Flag as inappropriate

    Helo, I´m from germany and since 5 days my AOL account is in english. How can I change it in german again? I tried it under options, there the language german - deutsch, but the Mailbox is complete in englisch. What can I do to get back the german????

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