This is a critical issue. The AOL spam filter was working FAR better a month or two ago. Please return to your previous settings.

I agree with this comment 1000% -- I use a MAC.. and have looked at my Junk mail folder to review my SPAM -- I had no idea that emails were not even making it to my junk folder.. including people I have been communicating with frequently -- or new individuals/addresses. Something changed in mid-may that is "overly" filtering e-mails and putting them into the SPAM folder. Please re-adjust.

I keep getting this yellow banner at the top of emails from my contacts that "We think this is SPAM" No matter how many times I click "It's Safe", AOL keeps marking them as SPAM. AOL, WHY ARE YOU IGNORING ME???

Second time on this but I suppose I'll try again. I'm still having important emails going to spam. I mark them "not spam" per instructions and still it continues. I have nearly missed important meetings because of this. Either give me the option to turn this USELESS THING off or make your not spam command work. I get every kind of sales pitch, phis scheme, ripoff deal, political pitch and you name it that comes down the pike so it is obvious your system doesn't work. I would be much better off to just review all the amils myself. I pretty much do that anyway and at least I wouldn't be missing vital emails.

why are you calling a frequent, longtime, in-my-contacs-book e-mail correspondent SPAM?!! Very annoying to have to mark him OK every e-mail!!

No mail setting and/or marking "not spam" seem to stop AOL from mistakenly sending e-mails I get from first time senders (thus not in my contacts list) or even people I communicate regularly with straight into my Spam folder. This has been going on since Mid May 2022. It is frustrating to have a business person I may have been e-mailing since March suddenly only appear in my Spam folder. Get this fixed or count me out as I can always move to Gmail or one of my other e-mail accounts

Stop taking my friends i receive regular emails and putting the yellow banner and saying it is spam then offering no way to make this sender GOOD.

For decades I'm convinced that a number was displayed alongside the Spam folder name - on the left hand side of the User Interface - WHENEVER there were any messages inside the folder.
This is essential. Otherwise you can only find wrongly classified messages by 'polling' too many times per week to see what's in an apparently empty Spam folder.
Why has this number recently been removed from my interface without any credible alternative?
Why can't I readily find any other reference to this concern in AOL Help, or within this Feedback database?
Has a configuration option been introduced that I don't know about?

The spam filtering is horrible. There is no way to add people to an allow list. The spam filter filters out emails from senders that I have already flagged as legitimate. Some legitimate email doesn't even make it to the Spam folder. This is the crudest, worst spam filtering I have ever seen. It looks like it came from the 1900's.

There needs to be a way to turn if off until it gets fixed. Unacceptable.

I notice that the number of legitimate emails going into my Spam folder has increased significantly over the last few months. I am having to retrieve these daily now! What can I do about it?

Stop sending mail from people on my Contact list to Spam. This has been happening for months.

There appears to be no way to adjust settings, but if you go into SPAM and click o NOT SPAM, AOL then seems to recognize the sender as legitimate mail sent to your inbox the next time around. If you accidentally clear the email as SPAM it then continues to route it to SPAM. Of course, this requires an inordinate amount of time sifting through SPAM to separate out legitimate emails. AOL needs to improve its filters.

How can I fix this?

Regular, important emails are going to my spam folder. These are people I regularly respond to. I see no way to adjust settings.

Why is AOL Censuring my emails and putting them in the Spam Folder, if it's Spam I will decide, that is NOT AOL's Job...

I had this problem a few years ago and now it's back. Your spam filter is blocking messages from my Pastor that I need to prepare for church. It's blocking official emails pertaining to my emergency management duties including the daily report from FEMA. I missed a very important meeting notice already. Meanwhile I get every scam artist and pan handler that comes along. I would be much better off if I could turn that spam filter OFF and sort the mail myself. I don't know who or how that thing is programmed but it leaves a lot to be desired. PS Making me sign in to post this when I'm already signed in and therefore having to retype my message doesn't help matters either.

For the last few weeks any person I know that has an email with an institution such as a college or a museum, has their email to me put into my spam folder. STOP IT. These are all people I correspond with regularly and it even happens when they are responding to a message I sent. FIX YOUR SYSTEM. Thank you.

Even after I say a contact is not spam you continue to put their emails in spam. Verizon threw us under the bus selling the email to you. STOP SENDING EMAILS TO SPAM THAT HAVE BEEN MARKED NOT SPAM!

I have a friend with whom I have exchanged emails for years. For some reason in the past month or so all his emails come with a tag saying "We think this is spam. We still put this into your Inbox as the sender is in your contact list. You can mark this message as safe or remove the sender." Every time I hit the "It's Safe" option. But every new email from him comes with the same tag. How can I remove him from this spam designation for future emails?

I am having an issue with the spam folder collecting all my important emails. There is no number on the spam icon to indicate how many are there. I have lost ebay business because of this. I have disputes and cases because I missed these emails. If I indicate they are not spam I am hoping this will stop. I think they should only collect what I have actually deleted and sent to spam.