Whys is all my e-mail from *******@****** goingto spam instead of inbox?
Why is all my e-mail form *****@******* going to spam intead of my inbox/
Anonymous
shared this idea
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact us on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
274 comments
Comments are closed-
Sharon Miller
commented
All e-mail I delete or send to trash suddenly goes into the spam folder instead, so now subsequent messages from friends and family go straight to junk. How can I stop this?
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Edward Mahler
commented
Ditto!!!
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GLENN STEHMAN
commented
perhaps logic algorithms need to be improved
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Jerry Horanoff
commented
Please re-institute the option to disable the spam filter. Important email from relatives is ending up there. Every other major email service offers this ability. Come on AOL, let's at least make some minimal effort to not be obsolete.
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NEVA STOLTE
commented
I have an issue with every email from a specific sender going to my spam folder even though I have added the sender to my contact list and flag it as not being spam every single time. There doesn't seem to be a fix that I can find - does anyone know? It's super frustrating.
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PHYLLIS LABELL
commented
I seem to be getting more "spam" in my "inbox" lately. Then getting emails in "spam" that are ok and that I get all the time.
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MARCIA ARRENDALE
commented
SOME of My Regular emails have ALL OF A SUDDEN started going into SPAM FOLDER. I mark it NOT SPAM, then it's back in SPAM. PLEASE MAKE SURE THE EMAILS MARKED, "NO SPAM" do not go back into the SPAM FOLDER.
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V T MIERTA
commented
Recently, most all my mail goes to the spam folder. I can not find a spam setting under the options to adjust the spam level
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T DANNEHOLD
commented
You are sending valid replies to email I sent to spam. I am waiting for a reply that never comes because you fools think that a reply to email that I have sent to people with whom I have corresponded in the past is spam. In what universe is a reply unsolicited email? And, how do you decide that email from somebody is spam and email from the very same person the next day is OK? What is wrong with you people?
I have an idea. Fire your staff and hire trained chimps. At least the chimps would be trained.
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JOHN LAAMANEN
commented
why do you keep on flagging stuff as spam over and over when I say it isn't. Who decides that guns and the Heritage Foundation is spam in your commie pinko mind?
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Kristi Heckman
commented
I had this happen with all my mail for 3 days. It was ridiculous. It is better now. I still see email that is in my contact list go there at times.
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JOHN
commented
You can simply unspam it :) just identify it as friendly email by selecting and confirming it not spam, and it will migrate to your inbox and clear the spam filter .
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karilynn Bentley
commented
Where is the spam filter? Why do emails that are not spam go to the spam folder now? Beyond ridiculous for all conservative emails to go to spam! Enough with trying influence by stopping (or trying to) the reading of those materials. You are not judge and jury, barely anything.
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RICHARD EVANSECK
commented
Why does my good mail go to spam some of the time and not as new?
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RICHARD EVANSECK
commented
Why does all my mail go to spam when I say it is not?
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Chas Nelson
commented
Let the user set the limits. I guess if this continues I will ask to close my paid account
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Chas Nelson
commented
Why is it mail I WAS RECEIVING FROM CLIENTS ON A REGULAR BASIS ARE NOW GOING TO SPAM HOW DO i OR YOU CORRECT THIS.
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Julie Gilbert
commented
All of a sudden one of my legit contacts are going straight to spam even if I REPEATEDLY mark it as NOT SPAM!!! Fix your ******** algorithms!!!! Spam blocking is a joke!!!! It blocks whatever the **** it wants regardless if it actually is spam or not!! I can't even ask for support, because you only offer it to those who are stupid enough to pay for your ****!! Get with it AOL!!
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TOBY LONDON
commented
Same complaint as others (which I tried to vote for but the vote button doesn't work). I flag legitimate mail (from WGBH, The Boston Globe, Tablet Magazine) as "not spam." It goes to my inbox and less than an hour later it's back in the spam folder. If I open the Boston Globe email when it's in my inbox, the links are disabled because AOL still thinks it's spam.
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Tyler Jarvis
commented
Please give the option to disable the spam filter. It's not very good, and I don't use webmail to be able to train the spam filter everyday. I use another email client that apparently doesn't affect your spam filters. I've had an aol account for over 15 years, so it's too late to delete the account without having to make a ton of changes to other accounts.
Many, if not most, people who have several different email addresses use third party email clients that are fully capable of managing junk mail. I shouldn't need to log onto your webmail or other app separately to train a junk folder that has been enabled for over 15 years. Your filter has suddenly started putting every email from Amazon in spam, and it is very inconvenient and frustrating. I have 5 email accounts, and AOL is the only one with the bad spam filter. Either make it better or let us turn it off.