Whys is all my e-mail from *******@****** goingto spam instead of inbox?
Why is all my e-mail form *****@******* going to spam intead of my inbox/
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact us on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
270 commentsComments are closed
NEVA STOLTE commented
I have an issue with every email from a specific sender going to my spam folder even though I have added the sender to my contact list and flag it as not being spam every single time. There doesn't seem to be a fix that I can find - does anyone know? It's super frustrating.
PHYLLIS LABELL commented
I seem to be getting more "spam" in my "inbox" lately. Then getting emails in "spam" that are ok and that I get all the time.
MARCIA ARRENDALE commented
SOME of My Regular emails have ALL OF A SUDDEN started going into SPAM FOLDER. I mark it NOT SPAM, then it's back in SPAM. PLEASE MAKE SURE THE EMAILS MARKED, "NO SPAM" do not go back into the SPAM FOLDER.
V T MIERTA commented
Recently, most all my mail goes to the spam folder. I can not find a spam setting under the options to adjust the spam level
T DANNEHOLD commented
You are sending valid replies to email I sent to spam. I am waiting for a reply that never comes because you fools think that a reply to email that I have sent to people with whom I have corresponded in the past is spam. In what universe is a reply unsolicited email? And, how do you decide that email from somebody is spam and email from the very same person the next day is OK? What is wrong with you people?
I have an idea. Fire your staff and hire trained chimps. At least the chimps would be trained.
JOHN LAAMANEN commented
why do you keep on flagging stuff as spam over and over when I say it isn't. Who decides that guns and the Heritage Foundation is spam in your commie pinko mind?
Kristi Heckman commented
I had this happen with all my mail for 3 days. It was ridiculous. It is better now. I still see email that is in my contact list go there at times.
You can simply unspam it :) just identify it as friendly email by selecting and confirming it not spam, and it will migrate to your inbox and clear the spam filter .
karilynn Bentley commented
Where is the spam filter? Why do emails that are not spam go to the spam folder now? Beyond ridiculous for all conservative emails to go to spam! Enough with trying influence by stopping (or trying to) the reading of those materials. You are not judge and jury, barely anything.
RICHARD EVANSECK commented
Why does my good mail go to spam some of the time and not as new?
RICHARD EVANSECK commented
Why does all my mail go to spam when I say it is not?
Chas Nelson commented
Let the user set the limits. I guess if this continues I will ask to close my paid account
Chas Nelson commented
Why is it mail I WAS RECEIVING FROM CLIENTS ON A REGULAR BASIS ARE NOW GOING TO SPAM HOW DO i OR YOU CORRECT THIS.
Julie Gilbert commented
All of a sudden one of my legit contacts are going straight to spam even if I REPEATEDLY mark it as NOT SPAM!!! Fix your ******** algorithms!!!! Spam blocking is a joke!!!! It blocks whatever the **** it wants regardless if it actually is spam or not!! I can't even ask for support, because you only offer it to those who are stupid enough to pay for your ****!! Get with it AOL!!
TOBY LONDON commented
Same complaint as others (which I tried to vote for but the vote button doesn't work). I flag legitimate mail (from WGBH, The Boston Globe, Tablet Magazine) as "not spam." It goes to my inbox and less than an hour later it's back in the spam folder. If I open the Boston Globe email when it's in my inbox, the links are disabled because AOL still thinks it's spam.
Tyler Jarvis commented
Please give the option to disable the spam filter. It's not very good, and I don't use webmail to be able to train the spam filter everyday. I use another email client that apparently doesn't affect your spam filters. I've had an aol account for over 15 years, so it's too late to delete the account without having to make a ton of changes to other accounts.
Many, if not most, people who have several different email addresses use third party email clients that are fully capable of managing junk mail. I shouldn't need to log onto your webmail or other app separately to train a junk folder that has been enabled for over 15 years. Your filter has suddenly started putting every email from Amazon in spam, and it is very inconvenient and frustrating. I have 5 email accounts, and AOL is the only one with the bad spam filter. Either make it better or let us turn it off.
SHEILA YOUNGBLOOD commented
Is AOL sending your favorite emails to SPAM over and over, daily, even when you mark them as NOT spam, and have them in your contacts and have had them there for years? Then when you call them about it, they want to CHARGE you $$$ to correct their issue? We work in computers, this is NOT my computer, it is AOL! If you have been taken advantage of like this and are going thru this with AOL, PLEASE email me with "possible class action" in the subject line. My email is **@aol.com.
michael unterweger commented
Keep getting email from several sites treated as spam even though i put them in my contacts. How do i stop this from happening?
YVONNE SHERRER commented
NEED TO UNBLOCK THIS FROM YOUR SPAM FILTERS.
THIS IS A LEGIMITE SITE THAT FOWARDS MY VOICEMAILS
BURT BELLAMY commented
I have an address that I have added to my contacts, marked it as a favorite and it still goes to spam folder, I tell spam folder it is not spam and yet upon every arrival it goes to spam, this is annoying to have to check my spam daily and move this mail address back to in box. How can I correct this deficiency?