email keeps getting hacked
I have paid for this email for many years. As someone paying for a service, I expect to get service. My email has been hacked three times in the past three months. I am tired of constantly changing passwords, receiving multitudes of spam mails.....which are multiplying rapidly, and needing to constantly monitor your performance. Please, fix your extremely weak processes.
To fix and prevent this from happening in the future, refer to this article: https://help.aol.com/articles/protecting-your-aol-account
In case you’re unable to access your account, please call AOL Customer Support Team at 1-800-300-5017, our team is available 24/7.
174 commentsComments are closed
Rosangela Diniz commented
How can I prevent SPAM done with the stealing of my email account?
My sent box is showing I sent it out, hundreds of them. WHO is http://emoneyz.com/reg using my email without my permission? - See below a copy of the email:
"Account Balance: 3,492.41 US Dollar" reminder
Sunday, 17 October 2021
11:00 AM to 12:00 PM
(GMT-05:00) Eastern Time (US & Canada)
621 Broadway, Denver, CO 80203, USA
"I set up this amazing webinar for you, but you have to move fast... It's only valid for the next 15 minutes. Barbara just made her account balance of 3,492 dollar as of today. >> http://emoneyz.com/reg Webinar is LIVE now" View your event at https://www.google.com/calendar/event?action=VIEW&eid=NTJvc21oczdqYzhzdW9obzE2Mzk4bzZxbDggcm9zYW5nZWxhZGluaXpAYW9sLmNvbQ&tok=MjIjZHVxdWVkYXZpZG52QGdtYWlsLmNvbTc0ZjQ3ZGEzM2RmMWIzNzhmMWU3YTM1N2UzMmE0YTFiMmNjNDYwM2M&ctz=America/Denver&hl=en.
VIRGINIA SMELLEY commented
Spam shows mail demon for address I did not send.
MICHAEL BASSANO commented
** hacked my contact email list and forwarded all my new emails to his address what should I do ?
DAVIID SELF commented
it doesn't matter changing PW or what i haven't been sending emails
DAVIID SELF commented
i believe my email has been hacked i keep receiving unable to deliver notices i havent mail anyone and my Location has been change a couple of times i have changed PW still getting problem please investegate thank you
TOM PESTORIUS commented
My account was recently hacked. The hackers somehow entered my aol mail options and had all my mail sent to the recently deleted folder and copies sent to them. Seems like AOL should be able to prevent this.
JAMES COURTRIGHT commented
I've been hacked - one of those phishing expeditions. Cannot find anything in your Help on it.
I tried the Facebook link and it's broken - gets a 404 going to Facebook for AOL support.
Would be nice to see how the phishing process works and what my exposures were/are. I did change my password.
It should be easier to get tech support.
DENNIS MCDONOUGH commented
Fix Hackers. Your support is NO support!!!
JAMES MCVOY commented
My wife's email was hacked and the hacker has entered a phony address to forward all of her mail to. I tried to find out how to remove the phony address and was told I would need to pay an additional $29.99 a month to access the needed help. If this isn't a rip-off, I don't know what is. It should be possible to simply go to mail settings and remove the phony address.
LYNN OBRIEN commented
When I checked my email a couple of days ago, I got a message that AOL mail was migrating to a new platform. This morning I got an email from a company I had ordered something from a couple of years ago. Shortly after opening it, I started getting emails from people asking if my email had been hacked. Seems to me the new platform is less secure than before. Otherwise this email would have likely gone straight to my spam folder. To get someone to help, it's absurd that I have to sign up for a monthly email protection plan.
MARTHA WINTERROTH commented
HELP. I'VE BEEN HACKED. ALL MY CONTACTS AND FOLDERS ARE EMPTY.
ANNE EHLERT commented
You have a major security gap - I want to be able to log-out all users when I am compromised, and I can't. i called your helpful tech line, and they could only see log-ins from this morning- I had logged in about 15 minutes earlier from a different device. Also, the devices (Apps) were incorrect, it showed only two phone apps accessed 3 years ago, and so there was no way for me to see who is logged into my account.
-have an option on your system to log out all the devices
- and show all logged in users and locations accurately
Gaynell Brewer commented
Please secure my account better!
Dsds Sdsdsd commented
Close this account
ARLENE LURIE commented
I was HACKED. How do I change my Password??
please help as soon as possible!!!!!
William Schuckert commented
Security - for the past 3 months my account has been continuously being hacked. I have done all available security protocols and contacted aol tech support and paid for additional services (aol assist). Also installed McAfee, Malwarebytes etc. Password has been changed numerous time using a 16 digit password created by Last Pass app.
no matter what we do the hacker is back on the account within 24 hours. After 20 years I may be forced to close down AOL.
BETSY BENNER commented
I am 80 years old and not tech savy. I sure hope you can guide me hear. I have been hacked. Hacker also wiped out all my contacts. How can I change my password and get my contacts info back?
WILLIAM JAEHNIG commented
my email was hacked and i no longer get new mail
Karl Mckinstry commented
recent attempt sign in from spain was not me
Meena Satish commented
Hi! i have had 6 email accounts all of them are hijacked by a local Keralite politician who is protecting the Keralites who have duped me of my properties. They phish for my login details and access my emails on remote devices. Please create a setting where only the devices that belong to our home can be used to access our accounts. I have a McAfee antivirus, but I am constantly being tracked online. My security key which had been set up suddenly began to show "No Key" message, the support email has been deleted from the email account after it was hijacked. Please help my devices are also being corrupted to cause me to lose data. I need help to ensure I don't lose this account as well.