How can we improve AOL Mail?

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post a visible link to password on every page on the Left column

I lose time trying to re-learn how to change the password, why do you hide every feature, one has to lose so much time opening different links to figure how to do a simple change of password...will you ever grow up....? You are over 25, behaving like 6 years old....

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Support Request  ·  AdminProduct Support (Product Support, AOL) responded  · 

We have an article to help! Be sure to check out: https://help.aol.com/articles/account-management-managing-your-aol-password

You can contact our phone support representatives at the following number: 800-300-5017, 24/7. They will be more than happy to help you reset your password.

As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.

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189 comments

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  • Christopher Melia commented  ·   ·  Flag as inappropriate

    I am being asked to verify my account but the wrong email address is being shown to where verification number will be sent, hence i do not receive verification code and cannot continue.

  • sally ols commented  ·   ·  Flag as inappropriate

    This is on my account every single day. Can't you people keep the mail working???

    Can't sign in....

  • Edwin T. Riddle commented  ·   ·  Flag as inappropriate

    I click on the change your passwords link and it just allows me to use several options to sign in. I need to change it so I can login on another device. There is no way to acyually cjange my password

  • Tim Burns commented  ·   ·  Flag as inappropriate

    lost e-mails cause of AOL and they want me to pay them to fix the problem! I'll just stick with aol stinks and go with someone else for e-mail

  • ANDREA BOLLAND commented  ·   ·  Flag as inappropriate

    I tried to sign in and was told that there had been 'some unusual activity on my account'. I had to sign in with a code sent to my mobile via voice call. I would like to know what 'unusual activity' there was on my account, or was this just a sneaky way by AOL to have my mobile number confirmed?
    I am also unable to post this comment without allowing 'user voice' to access my profiles!!!!

  • SABRINA NASH-PICOTTE commented  ·   ·  Flag as inappropriate

    I used to be able to go into my account (The main account), I could view all usernames/email addresses I'd created... then I could delete them if I wanted to. Now it says I have to go into each account to delete it. When I try the forgot password option it says I cannot do that at that time. This has been a month and I can't get into the accounts and I cant delete them. Very frustrating

  • ROY TAMURA commented  ·   ·  Flag as inappropriate

    Been trying to change my password for 3 weeks and keep getting temporary sign in only !!!!!!!!!!!!!!!!!!!!!!!!!!!!! every time I try submit a new PASSWORD I get rejected !!!!!!!!!!!!!!!!!! worst system I have ever encountered !!!!!!!!! HELP !!!!!!! phone or site !!!!!!!!!!!!!!!!!!!!!!!!

  • JAMES TIMPSON commented  ·   ·  Flag as inappropriate

    i am not able to access my verizon.net email for the last two days. I need help in resetting the password in my Outlook, a task which was previously handled by Verizon. (I can get into my AOL Account fine since I reset THAT password). THE PROBLEM IS THAT AOL DOES NOT OFFER ANY HELP OPTIONS, does it ? ? ? No email. No chat. No phone. No relevant article. No Facebook Support Group (dead link)... Can any kind person at AOL please help me? So I wonder if I will ever get access to that email again.... ?

  • Olivia d de la Rocha commented  ·   ·  Flag as inappropriate

    Every six weeks or so the sign in procedure changes. First it started supplying my username. Then it stopped and I had to type it in. Then it restarted the name and I changed my password. Now the good password I used was rejected (no reason given?????). All this leaves me with the feeling of being hacked. And for the third time I have had to change my password. Improve This!!

  • Eric commented  ·   ·  Flag as inappropriate

    Fix password reset tool so passwords after being reset actually work, also have chat support so venting frustration isn't the first thing I do.

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