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What causes some legitimate email to go directly to "Deleted Mail?"

What causes some legitimate email to go directly to "Deleted Mail?"

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Tim Boyd shared this idea  ·   ·  Report…  ·  Admin →
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Responded  ·  AdminProduct Support (Other- Product Support, AOL) responded  · 

In most cases, this problem is caused by the incoming mail filters on your account. To verify your incoming mail filters, please go to mail.aol.com using a desktop computer, and click on Options on the top right, then Mail Settings, and finally Filter Settings on the left side of the page.

On the Filter Settings page, review the filters that are set up to move your incoming emails to the trash folder, then edit or delete them, in order to receive your emails in your Inbox.

As an alternative, you can configure your account using IMAP rather than POP, by following the steps from this help article: https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-party-email-program-or-mobile-device-imap

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  • KITTY BELENDEZ commented  ·   ·  Report

    ← AOL Mail
    Your idea is being processed and will appear shortly
    Why are my sent emails going into trash folder

  • KITTY BELENDEZ commented  ·   ·  Report

    All of a sudden 2 days ago my sent emails are being put into my TRASH folder instead of the SENT folder. How do I fix this? I check settings, but it does not seem to be the cause of filing in wrong folder.

  • Paul Jones commented  ·   ·  Report

    This feedback is screwed up. Why can't you respond to me at **@netscape.net?

  • JOANN HARRIS commented  ·   ·  Report

    Why are most of my emails that have come to my inbox now going to my TRASH file? I have made no changes to my account. Now I have to look through my inbox, then my TRASH folder and my JUNK folder to be sure I get all the intended emails, including bills I pay on-line. Very FRUSTRATING and time consuming!!! What can I do to stop this??

  • VIRGINIA BLANCHARD commented  ·   ·  Report

    When I send a test message to my AOL account from either of my two other Gmail accounts, the test messages go directly to my AOL Trash folder. How can I correct this?

  • ARLENE TITELBAUM commented  ·   ·  Report

    Your response to my suggestion went directly into my Trash folder. Had I not looked there, I never would've seen it. Please stop diverting messages that should go to my In Box!

  • ARLENE TITELBAUM commented  ·   ·  Report

    Stop putting new messages into Trash before I have an opportunity to see them. They belong in my In Box first!

  • ROY HEIM commented  ·   ·  Report

    You sent me information on how to add filters, but I want to delete a filter or send my AOL mail received to the inbox. There is no option for the inbox on filters. Defaults are folders list. 7/29/22.

    I recently noticed that many of my friends emails, and the emails I send are in the trash folder. At the same time I continue to receive a lot of other emails that are trash. How can I go back to receiving emails I want without having to dig through the trash?
    Can I identify items in the trash as not trash and begin to receive them in my in-box again?

  • JANE MARTIN commented  ·   ·  Report

    all of my emails come into "trash" instead of inbox

  • THOMAS HELLYER commented  ·   ·  Report

    Why is somwe of my new mail going straight to my recently deleted folder.

  • pasha pasha commented  ·   ·  Report

    Why is my new mail going directly to deleted mail?

  • Sylvia King commented  ·   ·  Report

    Mail is going to deleted mail and junk is going to regular mail every day.
    Very frustrating, trying to run a business.

  • FRANKYE MYERS commented  ·   ·  Report

    emails filter was identified sending all my emails to the trash. I have removed but emails continue to route to the trash.

  • Philip Stork commented  ·   ·  Report

    I don't have an idea. I need to know how to get my new email delivered into my New box again instead of going into the Archive! Please help!

  • NANCY LAHTI commented  ·   ·  Report

    need my email sent to new mail instead of deleted mail

  • NANCY LAHTI commented  ·   ·  Report

    would like to have my email sent to new mail instead of delete. then I could choose what I wanted to see

  • DAVID SIBBALD commented  ·   ·  Report

    Why is my new mail automatically being sent to Archive?

  • SHELLY WALLACE commented  ·   ·  Report

    Please stop putting new mail in recently deleted. If i want to removal I will. Important emails are being missed because they are not going to mail box. Thank you.

  • HAL KIME commented  ·   ·  Report

    Don’t put my subscriptions in the trash before I read them. Thanks

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