Lost ability to turn OFF your incredibly poor spam filter
HEY. STOP merging my post with others . . . particularly ones where the administrative responses are of no help or don't address the issue. The post you last put this in contained an answer telling users how to teach the filter what is or isn't spam. Regardless of what I do, it continues to capture my personal mail. I get mail from a variety of sources . . . as do most people . . . and could never teach it enough to prevent mail I might receive in the future from going into your spam folder. These cookie-cutter responses suggest a total lack of understanding of the issue and really serve to create a lot of animosity.
The only way I've been able to prevent you from completely making a mess of my inbox is to turn off your ridiculously bad filter. Now you've taken my ability to do that away. READ MY POST.
This thread should stand on it's own and be given a respectful response that focuses on the issue which is: if you can't create an effective filter . . . which you can't . . . stop forcing us to use it. Give us back the ability to turn it off . . .
Now. To recap . . .
Since being migrated over to AOL from Verizon, I've had nothing but problems.
One of the worst is that your spam filters keep capturing legitimate e-mails addressed to me.
As a result, I long ago had to turn off your spam filter altogether.
While less than ideal, until recently, this at least allowed me to get my e-mails (along with the spam.)
Then, about a month or two ago, without consulting me, it seems you turned back on my spam filter and took away the option from the web-based settings that would allow me to turn it off!
My personal e-mails are now once again ending back up in the spam folder, and I have no way to prevent this happening. And to be clear, it is not possible for me to continually keep checking the spam folder through the web-based portal.
This is completely unacceptable. I don't know of a single e-mail provider that prevents users from choosing whether or not they want to filter their spam at the server level, particularly if the provider is unable to properly handle the task.
Please return this functionality to the user interface.
I've spent countless hours on the phone trying to explain this problem to your technical department to no avail. And to make matters worse, I've been forced to purchase a support plan to get help in this regard.
So first you create the problem. Then you force me to pay for a plan to get the help to solve it. But the people paid to provide this service are of no assistance.
This is one of the worst customer experiences I've had in years.
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.