Need to be able to TURN OFF the SPAM filter. If no addresses are flagged, ALL should be allowed thru!
Need to be able to TURN OFF the spam filter. If no addresses are flagged, ALL should be allowed thru! "Teaching my spam filter" is a truly silly idea, highly impractical!
Mitch Gilberg commented
This request has been "gathering feedback" since October, 2018. That's 6 months, but there's been no response from AOL. AOL, are you listening? Could you at least let us know you've read it?
The spam folder is inconsistent in what it blocks!
I too have had important email sent to spam.
I don't need AOL to decide for me. I use MS Outlook and it allows me to decide.
Allow us to decide if we want our email automatically filtered as spam or not spam!
We should be able to turn off the spam folder if that is what we choose to do.
Stop blocking my email!!!
DJ Friend commented
Echoing everyone else, please allow us to turn off the spam filter or at least allow us to mark items as "not spam". Both were options in the past.
Jim Eigo commented
AOL consistently puts into my spam folder mail from addresses I have in my address book! One is an important email that I get daily. I have made that address a VIP in my cell phone email account. I have designated that address a friend. Nothing works! I want to turn off all filter! But it seems impossible! Any hints? --Jim
I have sent several messages already over my email accounts...I have two. quit putting things in spam. I do not use my spam folder for anything, but you have changed your format and some days I have more mail in spam than anywhere else and everyday I keep marking them not spam. leave my mail alone, send everything to my general folder. I will leave you over this issue, I will go through my mail and delete what I don't want and only me. you are causing me to lose good subscriptions by sending things to spam and I can't get them back.
stuart rubin commented
receiving 99% e mails going right to spam. Some which have picture attachments now come distorted. How does one stop this?
Please let us turn off the generic spam filter. I used to have this capability, but it disappeared. Since the spam filter doesn't work well, I have to go through both my inbox and the spam folder. I would like the ability to decide what goes into spam
Thomas E. Colclasure commented
I use Microsoft Outlook to manage my mail. Therefore, I need ALL of the mail to be downloaded each time. I prefer to block the spam in Outlook. I have NO spam filters set in AOL. However, I still get many emails, some spam and some not, delivered to the AOL spam folder. This requires me to take the extra step of logging in to AOL to check the spam folder there.
Remove spam filter!!!!!!! The current setting causes exponentially more difficulty than any spam I have ever received.
Recently many emails have been repeatedly misclassified as spam. I agree with the need to be able to turn off the automatic spam filter and do the classification manually.
Fully agree. What gives AOL the right to decide what mail I can receive and what is blocked? If I want something blocked I will enter it myself.
I get very few genuine SPAM messages, and your spam filter falsely classifies many valid emails as spam, so I continuously need to log into your website and reclassify these false alarms. I would prefer to disable the spam filter and decide for myself what is or isn't spam. Apparently the ability to choose whether or not spam filtering is done has been removed. THIS IS A BIG MiSTAKE. Please allow us to switch it off.
Like others here, I automatically retrieve ALL my email using Outlook. Recently email that I receive regularly ends up in the spam folder. I don't want to have to use you web email page to check my spam folder for missing emails. Please allow me to disable the spam folder completely. I'll deal with spam on my own. Stop implementing features not everyone wants!
Ed Jervis commented
I get my AOL mail with The Bat! client on my computer. I want to be able to determine what is spam so that I may make my own filters. It's my mail, not AOL's mail. I totally agree that there should be a way to completely shut off the spam filter.
Linda Burns commented
I am having the same problem as others. I accidentally put my emails I had "marked read" in my spam folder due to an update on my phone which changed the way the emails are marked read. Everyday since, the I have marked the same emails "not spam" repeatedly and they are right back in the spam folder the next time I check. These are not irrelevant emails and I would hate to lose some of them permanently. Do fix this.
I continually have to check my spam folder because so many important emails end up there. Give the user control of this function. I can not even figure out what critieria AOL uses to determine what is spam and when I flag it as not spam the next day I will find that same sender flagged as spam again. This is really really really bad and annoying. No spam would be better than this. Urgh
AOL's spam filter blocks too many legitimate emails. I used to be able to turn off the filter, but no more.
Please add the option to turn off spam filtering again.
Having to search through the spam for OK emails is much more annoying than spam itself.
I have subscribed newsletters that you are blocking. Mail that I want. How can you possibly know what mail I want. There is a spam folder and a block feature for those who get mail they don't want.
Stop blocking mail that I want
We use a desktop client with our own spam filtering set up there. I want all messages to me, including spam, to come to this client, but AOL seems to "know better" and won't allow that. So I have to log into their client to check the spam folder, that I don't want to have to ever look at. Verizon did its customers no favors when it dropped its own e-mail service and dumped us all into AOL.
Rick Watson commented
I use Eudora as my mail client and had turned off the AOL spam filtering long ago. I did spam filtering on my own computer. Recently I began to notice that emails were not being delivered to me including ebill notices from credit card companies, my doctor's messages, notices from my home owners association, library notices, etc. My complaints to various sources were answered with "check your spam folder". I just found out that AOL changed their system so spam filtering at their end was enabled and can no longer be turned off. I don't know when this change was made and if they notified me, the notice must have wound up in their spam filter because I didn't receive it. This change has cost me several late fees on credit card bills and other inconveniences. I can't even find out what all I missed because they apparently delete stuff from the spam filter after about 30 days. I don't know what motivated this change but the least they could have done is provide proper notice.