Verification Code Problems
Please once again accommodate landline phones as backup contacts for your verification codes and similar communications. I live in a mobile phone dead spot, so more than half the time, I can't receive calls or texts to my mobile phone. Also I can't always access the backup email addresses that you offer as options.
I want and need to be able for you to call my landline with your verification codes and other communications.
Ross Evans commented
Fix your verification process or stop using it. Once again I scramble between email accounts to get and enter the code. AND THEN even though there's 38 seconds left, it indicates "timed out" and shuts me out again. AND even when I do manage to get it done, it still locks me out. Have had to do the ******** before and getting really tired of it. FIX it AOL!!!!! Not impressed!!
The same here.
Although you can verify by requesting a code to your mobile phone, it says you will be charged
I just noticed how many other AOL users have complained about their "verification" process. One wonders who runs AOL and what person(s) are responsible for these processes? Why is AOL the ONLY email system that has this byzantine process?
IF AOL is genuinely concerned about dormant email addresses -- then it should just announce a specific policy regarding when an address will be discontinued....such as nobody logging into an email address for more than 6 months -- but only AFTER AOL sends a 2-week warning message for the user to verify that they want to continue using that address. That process would only require a ONCE-per-year notice to some (probably small) percentage of users who have multiple addresses but may not use all of them regularly.
AOL does not care how onerous its systems or procedures are. AOL should offer an OPT OUT option which would allow users to check a box "verify email address once per year" AND permit input of a landline phone number for anybody who wants to use that option....but that would be too customer-friendly so AOL refuses to listen to its users
Why does AOL require users to verify their email addresses OVER AND OVER AND OVER again?
Here is what happens:
1. If I attempt to access one of my email addresses, I get a message stating that I must verify that address.
2. To verify it, I have to leave whatever email address I am on in order to login to my primary email address to see the verification code.
3. Then I input the code on the original email I was accessing
4. THEN, AOL requires me to do the same process by getting ANOTHER CODE at my alternate (gmail) address
5. IF all that was not onerous enough, AOL repeats this absurdity every 4 or 5 months.
No sane person created this process. AOL should immediately FIRE whoever created this and substitute something which allows users to select an option of "verify ONCE per year". THEN, that once-per-year process should ONLY require clicking a "Verify" link in the annual email so that users can confirm it is still an active email address.
AOL is the ABSOLUTE WORST email system currently in use. Nobody using Gmail or Outlook has to go through this absurd process
I dislike not having the ability to turn OFF the validation requirement before being able to access my email. Why are you mandating this rather than allowing us to make the choice if we want to use that functionality or not?
Same problem here. This field is now required and I don't have nor am I planning to get a mobile phone.
Mark G commented
I do not use a mobile phone and don't intend to. If AOL hasn't got the technology to verify using a land line, then they are less secure than I anticipated. I suggest that a mobile phone number not be a requirement, and if necessary a land line option be available in addition. As it sits, when I log in I'm now informed that it is a requirement for a phone number to be added. If I add my landline I cannot verify because it only sends texts to mobile phones.No option for landlines exists. Now I don't trust that my email will be readily available when I log in, if ever enforcement is enacted. I think my important stuff will have to find a home elsewhere where I can trust to get it always. Hey, it's a great place for low level, insecure, and junk mail to be sent though.
Tim G commented
BUMP! Let's expand on that...some of us don't use, don't have, don't want a cell phone. Even if I DID have a cell phone, I wouldn't WANT to apply it to any of my email accounts, then get hacked and now some d*** who hacked my account NOW HAS MY CELL PHONE NUMBER. Then...you "require it" for my account verification. STUPID! So other than clicking "remind me later" and then some day get likely locked out of my account or CONTINUOUSLY get asked for some details I can't or WON'T provide, what are WE supposed to do? HMMM, maybe NOT use our Netscape / AOL accounts EVER AGAIN? That can EASILY be arranged!