Unable to Edit Address Book/Contacts
I have been informed on 12/18/19 that the AOL Contacts/AddressBook is no longer editable...........after a 2 hour nightmare with online chat, remote sessions and phone calls.
They explained that it was a "migration issue" having something to do with Yahoo and AOL merging and that since then (almost a year ago)......any edit to an existing contact has not been saved. This is too ***** to be believed but this is what phone support told me after multiple consults with a "senior technician". I am PAYING for AOL--which is ridiculous enough--BUT they give you a Contact List that once a contact is entered, it can no longer be changed ??? The support person told me if I wanted to change a contact, I should save the info from current one somewhere else (not inside AOL), DELETE the current one and then start over making a new contact for the same person, using the same info I saved elsewhere.
In case anyone from AOL doubts this, refer to case #11114301 for reference. I HATE this and I am looking into getting out of AOL after 20+ years. My entire business contact list is inside AOL email and now it's been frozen from editing.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts.