Let ``read'' messages stay in New Mail until I delete them!
Do NOT delete New Mail as soon as a message is read! This is very annoying and does not happen in gmail, which I prefer. Allow the user to hold the message in New Mail, delete the message or send it to Old Mail. Otherwise keep all New Mail messages until the USER moves them. I spend an hour a day searching for messages in Old Mail that I want to keep after I read them.
My read e-mail goes into my "Old" mail. I can let it go there or choose to send it to one of my folders. If I chose to delete it and then change my mind, I can click on its box and go to "More.." to send it to any of my folders, at least, until I decide to empty/delete my deleted files. In that case, click on the "From" box at the top of the list, choose "delete" and it cleans out that folder. You may have to change mail settings to stop it from automatically deleting read messages by clicking on "Options".
Pat Cole commented
I agree. Not seeing mail as I used to have to go looking too much. I am 71 years old and have been on AOL.mail for a lot of years not seeing recommendation when new books come out on authors I have selected. Not happy at all. Would look for a new source but all my friends and family are on aol so I cannot change as they would have, and to delete and email when I have read it I save the important ones to go back like a dr appt etc.
I too have this problem! Has AOL made changes again and NOT told us about them? I am getting little mail where I would normally be receiving at least 100 per day! What is going on?
serafin debesa commented
my emial with aol has been hacked and I cannot rely on it
I would like to still use it but unfortunately, I am having this issue
please all fix it
Richard Klatt commented
I hate that emails are deleted automatically without my consent. I hate that emails are moved from the inbox to trash without my consent. I have had my Verizon.net address since I started using a computer but I am seriously considering changing it even though it is inconvenient.
Also your web site is awful and lacks preference choices to customize my usage needs.
Please fix things.
All of the emails prior to October 2019 have disappeared from my inbox. This is the second time in 2 years that this complete purge has occurred. Has anyone found a solution to this really annoying AOL feature? I usually have about 100 emails I want to maintain access to without filing them in a folder.
I always click "keep as new" for those I want saved in my inbox after reading.
I have the same problem. Its scary
Please restore the old and new email folders so that a user can keep the emails that they need to, once read. New emails that have been read should be kept in the new emails folder until the user chooses to delete or move them.
AOL or whoever is running the service now should not be deleting items arbitrarily as they do not know the context that an email, even an old one, has been kept and their actions could be damaging to the user.