Why do I keep getting suspicious activity messages when I log in?
When I do get in with a 4 character code that is sent to an alternative email address and go to activity, it does not show anything suspicious. Is it broken?
Hi there. If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
-AOL notices suspicious account activity.
-You’re using an unfamiliar browser or device.
-You’re traveling away from your usual location.
-You sign in while using a VPN or a proxy server.
-You’ve logged in with a private or incognito window.
-There are many attempts to sign in with incorrect passwords.
-The “First time signing in from this device” message appears.
-You’ve cleared your browser history or data cache including cookies.
If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
1 commentComments are closed
Ken GS commented
That's a real pain, isn't it?