Fix the automated message PLEASE!!!!!!!!!!!!!!!!!
PLEASE improve your outgoing automated message. They asked for the first 4 letters of my email address which I had to yell into the phone 5x before I was connected. Have been a loyal AOL member since 1996 or 1997 and should not have to work so hard to get to tech support. I am never late paying you for my support. Is it possible for you to change, update or just plain fix the automated message?
75th
ranked

Hi there, I’m sorry for the inconvenience this has caused you! I will make sure to pass your feedback along to the right team. Additionally, you can contact our support team through chat, at https://help.aol.com/contact/