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can't get mail on my computer it says needs permission to sync

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LAWRENCE AMOS shared this idea  ·   ·  Report…  ·  Admin →
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Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hi there. As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

Thank you!

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  • KELVIN MILLER commented  ·   ·  Report

    Same here. AOL no longer working with Outlook. What a pain! If this isn't fixed we will just stop using AOL.

    EDIT: Just figured it out. Had to go into the security settings in AOL and get a one time password generated, put that in for the password in Outlook and got the emails. I didn't have any issues with using Outlook for my AOL until recently, so this must be a new change for them. If this is going to be required everytime going forward, I will be phasing out the AOL email and using something else.

  • TAMMY GILBERT commented  ·   ·  Report

    Same here…please AOL get this fixed. I have been an AOL user for years and don’t want to switch but will be forced it not fixed so

  • JAMES SINCLAIR commented  ·   ·  Report

    Since May this year, my AOL emails have stopped coming through to my Android phone. Is there any reason for this and can anyone advise or help?

  • CHARLES ROE commented  ·   ·  Report

    Does this look familiar?:
    Task 'Synchronizing subscribed folders for AOL.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for AOL. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

  • CHRISTINE Latuszynski DeSimone commented  ·   ·  Report

    All of the sudden my AOL mail app in my 2 Apple devices aren’t working, I changed my AOL password directly through the internet but the AOL mail App still doesn’t work when I enter the new password. What happened & why? And how can you fix it for me? I’ve been a paying customer since 1996…

  • trebacz commented  ·   ·  Report

    Since 6/30/2021, gmail is unable to retrieve email using pop3. I have tried my password, changed my password and generated a unique app password for gmail. None of them work.

  • DADUMI MIXMASTER commented  ·   ·  Report

    Hi!
    Will AOL ever allow me again to receive my emails into my email application Inbox???
    Please,reply to:**@gmail.com
    Thanks in advance for your reply.

    HAPPY 4th of July!

    Dan

  • CC Cruz commented  ·   ·  Report

    I can not sign in on my Mac Pro. It won't accept my name or password. help

  • CHARLES ROE commented  ·   ·  Report

    It seems more users are being affected by the Outlook 0x800CCC0E error issue, regardless of the IMAP settings, software version, computer, and operating system being used. It confirms what we've know all along that this is a server issue requiring a systems administrator to remedy the problem. This has been going on for almost 10 weeks and progressively gotten worse for more AOL users. Things just haven't been the same since AOL/Yahoo was sold by Verizon to Apollo (a private equity firm).

  • Irene Sardei commented  ·   ·  Report

    Outlook is not receiving e-mail from my AOL Account since 06/30. I'm retrieving a general server error during connection, but if I use online AOL Mail service, it works fine.

  • KIM BRENNAN commented  ·   ·  Report

    ALLOW MULTIPLE COMPUTERS AND DEVICES TO ACCESS EMAIL!!!!!

  • David Kazarian commented  ·   ·  Report

    I cant access aol email I've had for years. All of a sudden it wants my password which is correct. The mystery is I can access aol from my cell phone, but not from my computer. very troubling. Spent an hour on the phone with aol help to no avail. Perhaps I should just go to gmail but I hate changing my email that I've had for so long. Now here's the rub. I couldn't post this comment unless I signed into aol. I used the same password that AOL is telling me is wrong, and I got in to post this comment. They are doing something weird, almost like they are trying to get rid of people. Maybe that's what they want. If it is, they are doing a great job of getting people upset enough to move on.

  • Muhammad Farhan commented  ·   ·  Report

    My email is not working on Outlook on laptop and mobile for last six days. It was working fine for last ten years. Outlook is not accepting the password.
    I am in trouble. Please advise how to resolve issue.

  • CHARLES ROE commented  ·   ·  Report

    Yes, from what I gather this 0x800CCC0E error issue is increasingly a problem for AOL users using Outlook.

  • ART JORGENSEN commented  ·   ·  Report

    I received the outlook 2013 error 0x800ccc17 yesterday. My assumption was the imap server may have been down when my iphone could not connect either. Normally this problem clears after rebooting outlook or the pc (not this time). From the comments here it seems they should be well aware of the issue and it's getting worse.

  • CHARLES ROE commented  ·   ·  Report

    I'm in the same situation and completely understand. It's very frustrating not to be able to use IMAP or POP to access emails via Outlook. It's been 9 weeks since I've been able to routinely check emails through Outlook. The AOL web interface just isn't a useful and efficient means to access emails.

  • Emily Horn commented  ·   ·  Report

    I have never used office 365. A week or so ago my aol e-mail started being sent with "Office 365 **@verizon.net" I made no changes to my account and only send e-mail via the AOL site or AOL App. My e-mails are now being spam filtered due to this. how to I get back to just "**@verizon.net"?

  • JOHN WARD commented  ·   ·  Report

    As I say above, I can't open AOL on my Mac email set-up. I ALSO can't add AOL to my Mac email set-up! HELP!

  • Malcolm Goodman commented  ·   ·  Report

    I cannot get my email account verified on my old or new Mac Pro laptops. I can sign in using Safari but the email accounts cannot be set-up on the laptop!!! They work on my iPhone ... so far.

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