First, I want to commend your Tech Support member, Kurt, who helped me through a nightmare this evening in cleaning up folders in my email.
Commend Tech support representatives like Kurt from this evening and Chris from yesterday and some others.
Not only did Kurt help move things into the proper folders, he also showed me ways to prevent this in the future. He took the time and used his expertise and experience in a professional and caring way to ensure that I was satisfied. What a great role model for customer service. He was respectful of both my time and my level of understanding at each step.
Chris also provided good service and spent countless hours trying to moe things in different folders.
Another rep on Friday night also was very helpful.
We're happy to hear about your experience with customer support! We're always looking to improve our services. Hope you have a great rest of the week! :)