Terrible customer service Marvin. I am filing a complaint with the FCC.
CSR Marvin was terrible. He should not be on the hpones and is useless. He could not answer any questions. Gave me the run around, would not give me a mgr or supervisor. Said I had to pay for technical support. I am filing a formal complaint with the FCC.
Thank you for your patience while we reviewed your feedback.
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not.
Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.