customer service is a joke
Contacted customer support at 11 Am on 6-7-2022 and dealt with multiple different people because they kept hanging up on me received three different claim numbers and absolutely no help my messages for my business that i need going to my inbox are going to my spam folder or not appearing anywhere and my inbox is still only receiving junk mail the first time i called i was told to pay $16 for advanced technical support and was promised they would be able to fix my issue as long as I paid the $16 a month i paid and received no help from advanced technical support over the hour i was on the phone with them i was also told I was not able to speak to a manager or supervisor but he would have someone call me back within the hour so I waited with no call back i called in again and was disconnected twice before i spoke with a women who finally told me this is an ongoing issue in their program there is absolutely no help they can give me just pay the $16 and they will fix it in 24-48 hours maybe if they can figure out what the issue is if not I'm supposed to use a different email even though this is linked to all of my business accounts and on all of my advertising in total i spent about 4 hours trying to reconcile this issue and have received absolutely no help so thanks a lot aol
John and Deb Kearns
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Thank you for your patience while we reviewed your feedback.
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not.
Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.