Try to Actually Help!
Have a point of contact in your help menu, instead of just ignoring everyone, at least try to show that you are actually willing to help!
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!