With AOL now deactivating accounts not used for a period of time, it's imperative that we have an option to MASS DOWNLOAD all saved mail in ALL folders we've created. Even if they weren't deactivating accounts not used for long, there still MUST BE an OPTION ADDED to MASS DOWNLOAD every piece of mail INCLUDING ATTACHMENTS TO THE MAIL, without having to open 100's, if not 1000's pieces of mail and downloading them, and their attachments 1 at a time. This is an imperative option. THIS FEATURE MUST BE ADDED ASAP - and if there's a way to do it, then the option to do so MUST be made more clear to their users.

Your AOL anywhere has a bug. Yesterday when I was trying to clean up my mails. I used a search of "HISTORY" to clear out a group of emails. I pulled out 900+ emails. I don't know why so many but realized that some emails were not meant to be deleted. So I went through the entire list of 900+ and uncheck all the ones I didnot want to delete before I deleted the emails. I usually then go to RECENTLY DELETED folder and permanently deleted some so when I do search again, it will not show up. The reason is if I search again, the DELETED emails can show up. But then to my horror, it also deleted all my emails in my IN BOX. I called online support chat and asked them if I can get my IN BOX emails that disappeared. Well Daisy (I believed that was her name) told me the email recovery will recover all emails in the last 7 days and it will take up to 24 h ours. Somehow it came back pretty quick but now I got to clear my emails again. When I was deleting the emails the second time, same steps, search via a KEYWORD pulled up a long list of targeted emails and I carefully unselect those emails I wanted to keep and hit DELETE. Then it happened AGAIN. All my emails in the IN BOX disappeared! This time because I was watching carefully, I didnot do my usual to DELETE all emails from the RECENTLY DELETED folder. To my surprise, the emails inside the RECENTLY DELETED folder were not the ones I selected to delete but all the emails from my IN BOX. So I am not reporting this as a bug report. I do not nee emails to be recovered. I recovered those emails I wanted to keep back to my IN BOX. But I need you to file this incident report so it will not happen again. I can recreate this problem so I know it is a BUG:

Your directions for deleting folders will not work when the left panel is minimized. After driving myself crazy, I stumbled on how to get it to work by accident. PLEASE add this to your help topic on how to delete mail folders:

The direction that is missing is that you must drag the left panel open all the way in order to get the gear and the option to right click and delete. Click on the line that separates the left panel from the rest of the email screen. Drag it a couple inches to the right, and the gear appears!