AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
53 results found
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Mail disappeared
I'm pretty sure all my old mail is now in spam. Why? And old mail only goes back a month. I need some of the older ones. Where are they?
You can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Similar to Block email, please create Alert email setup page to redirect emails into a temp folder
Similar to Block email, please create Alert email setup page to redirect new emails into a temp , junk or user created folder name.
You can “filter” incoming mail in AOL Mail to make certain emails go directly into the folders where you want them — or, to make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters. Here’s how to set up Filters and Alerts: 1. In the upper-right corner next to your Username, click the down arrow, and then click Mail Settings. 2. In the left panel, click Filters and Alerts, and then click the Create filter button in the middle of the page. 3. The “Create Filter” window opens. Give your Filter (or Alert) a name, and fill in as much detail as you’d like. 4. Under “Look for incoming messages matching all of the following,” define the criteria for the filter. That is, the emails that the filter will capture. 5. Under “Do the following with matched messages,” click the…
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AOL isn't Syncing with Outlook Any More
Since a recent "upgrade" I'm noticing that not all my new or read email is being uploaded to Outlook on my or my wife's computer. I don't see a pattern about which ones are skipped. But on my Android cell phone using GMAIL app I get all of them, but not on our computers.
Please delete and re-add your account in Outlook. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: help.aol.com/articles/2-step-verification-s.
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why can't I restore mail that is sitting in Recently Deleted??? I select the email, then click on restore, and it doesn't work
Why can't I restore a Recently Deleted email?? I select the email, click on restore, and it disappears for a moment, then reappears as Recently Deleted. Is
Thanks for reaching out.
Please folow the steps available on https://help.aol.com/articles/delete-and-restore-emails-in-aol-mail to restore emails deleted.
If you have further questions or errors received, please email us at aolmailquestions@aol.com -
On my Mail AOL menu page, the lefthand menu does not allow me to scan up or down to search for my many saved folders. How can I do this now
See above problem & question.
Please update your browser and try to clear cache and cookies.
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Please bring back the "Old Mail" folder so the mail that has been read will automatically go to that folder.
Please bring back the "Old Mail" folder so the mail that has been read will automatically go to that folder.
To use Old Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab, if not already there, next to “Inbox Style,” select Use New/Old style – Click Save Settings.
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Creating folders in AOL
I do not want to pay an additional $4.99 just so I can upgrade and add new folders. If this continutes, I will just switch my email and cancel my subscription.
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When you search for any emails how do filter OUT items that are in folders as you allow me to filter based on subject or to/from
I would like to have the option of how do I NOT have emails I have put in folders show up when I search. The only options I have been able to find when I use search is to reduce the list by subject or reduce the list by send to/from
Thank you for your feedback. After performing a mail search, you can refine the search and look for the results only from certain folders (e.g. Inbox, Sent). To do this, first perform a mail search, then click on the ‘Refine’ button on the top right corner of the mail list, and select the folder for which you want to see the search results.
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Why do the numbers for saved, archive, so forth, not reflect actual numbers. My archive reads 12, there are 60. Saved 175. Are over 1000
Why do the numbers for saved, archive, so forth, not reflect actual numbers. My archive reads 12, there are 60. Saved 175. Are over 1000
The numbers that show up next to your folders are counting the unread emails from that folder, not the entire content of the folder.
Hope this answeres your question.
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I wish to discontinue Gmail and import those folders and mail to AOL
I wish to discontinue gmail and import those mails and folders to AOL, also forward from gmail to aol.
This feature is not available on AOL.
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Print Folders
I use Firefox for my AOL today because the AOL Gold is terrible.It would be nice if I could print a selected group of e-mail headings. I just need one line per e-mail.
You can save all the e-mail headings on an external document and then print them.
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Btw there is no delete option under settings to delete an email folder, how is this done?
I see an Add a Folder option but nothing to delete one on my email pane. And no left column either. How do I delete an unwanted email folder, there is no delete option under settings, please?
You can try to right click on the folder you want to delete. then select “Delete”
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There is no LEFT column under settings to delete an email folder, HELP!
How to delete an email folder when there is no left column under settings or folders. I can easily add a folder but can't find delete a folder anywhere. My folders pane has no left column!!
Here is how to delete a folder:
1. In the left panel under Folders, click the Settings icon.
2. Click Delete.
- A pop up may appear if the folder wasn’t empty.
3. Click OK to confirm deletion of emails.
To do these changes, you need to be logged on a desktop computer or laptop.
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DELETE A FOLDER
I received the following message. Here is how to delete a folder:
1. In the left panel under Folders, click the Settings icon.
2. Click Delete.
- A pop up may appear if the folder wasn’t empty.
3. Click OK to confirm deletion of emails.
HOWEVER, there is "no" left panel under Folders to click Setting!!!Please provide us with a screenshot at aolsupporthelp@aol.com
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I CAN'T DELETE A FOLDER???
I don't know how to delete a folder.
Here is how to delete a folder:
1. In the left panel under Folders, click the Settings icon.
2. Click Delete.
- A pop up may appear if the folder wasn’t empty.3. Click OK to confirm deletion of emails.
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Reinstate the "FAVORITE" option
The AOL FAVORITES Option an excellent to record useful URL Links.
It should be reinstatedAOL Favorites were originally offered through MyAOL and the AOL Desktop software so that you could easily set up a bookmarks or favorites list. Learn how to bookmark all your favorite websites in one place using AOL Favorites by going to: https://www.aol.com/favorites/. If you need more info, check this out: https://help.aol.com/articles/aol-favorites-faqs
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When I try to access folders from mail i have saved I can not Access the Mail. It does not work on Internet Explorer or Google Chrome
I use IE Internet Explorer and Google Chrome and Fire Fox. I can not access my mail i have saved on the server on AOL. When I click on any mail it just keeps turning and turning never stops TO open the email i choose to read . I have clear my history and cookies and cache so dont tell me to do that. It is clearly a server issue !!!!
thanksThank you for your feedback about the issue you are experiencing. Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for…
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AOL Application issue
I and my wife are having the same problem with our AOL App. on our cell phones. Once we have opened an email information from that email is transferring from that email to other emails in other folders. I spoke with AOL tech. twice and explained that we had both uninstalled the AOL app. and reinstalled it back and are having the same issue. When we check the AOL email using Google Chrome there is no problem.
Please provide us with more information about the issues that you are experiencing and if possible, send us a screenshot at aolsupporthelp@aol.com If you’re not sure how to do this, follow the steps listed in our help article: https://help.aol.com/articles/how-do-i-take-a-screenshot
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How do you "delete" folders out of your aol.com..mail?
I can delete the emails our of a folder but having issues deleting old folders that I don't need.
Any suggestions? Probably something simple.Thanks........
Please hover over with your mouse over the folder, press the Edit button, and press Delete
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To delete a folder please go to mail.aol.com on a desktop computer.
- Don't see your idea?