AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
52 results found
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SPAM Folder time stamp
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?Hi. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
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AOL Mail can be improved if support answers the question
The question is about the TIMESTAMP (hh:mm am/pm) and not about when the entry is removed from the folder. Kowing what the TIMESTAMP displayed when viewing the folder provides the user a hint of who in their contact list may have malware on their device and can be warned.
Again the question is about the TIMESTAMP of the entry, not about the retention of how long it stays.
This is the 3rd time asking.PREVIOUS
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Question regarding Folder time stamp was not answered.
Had to create new post since prior post was closed, without answering the question to the…Hi, the timestamp in your Spam folder shows the time when the email first arrived in your mailbox, not when it was moved to Spam. If the displayed time is incorrect, please contact us at help.aol.com and we'll look into it.
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Question regarding Folder time stamp was not answered.
Had to create new post since prior post was closed, without answering the question to the original feedback.
SPAM Folder time stamp.
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?
Please answer the question.ALSO Response had images of thumb up and down but does clarify if that is for the original feedback post or the AOL reply to the feedback post.
Hi. We did respond to your previous post. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
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imap folder limit 100k emails a bad idea
Currently export.imap.mail.aol is limited to 100k. this is new. this is a huge problem for MANY of us PAID users that have way more than that 100k per folder. used to be 1M limit. that is ok. PLEASE change it back because many of us have many folders that exceed the limit and need to be able to offload our emails to our own local servers, and third party programs.
i also tried to create new folders to get each folder under 100k BUT the copy function limits you to moving 1000 emails at a time (that is anotehr suggestion).
Hi there. Our team is aware of this issue and is working to have it resolved. Try using our AOL app and webmail to access your account or redistribute your emails to less than 10K per folder.
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Correct Folder Glitches via the More Actions Menu
On my laptop, the More Actions menu suddenly does not list all of the folders that I have created over many years. Hence, I am unable to move important messages from Inbox to a folder whose title is no longer listed yet still exists, for example, a folder created many years ago to consolidate transfers from checking account. In addition, most folders do not appear when accessing AOL via Smartphone or Tablet, thereby forcing me to save messages by topic only from my laptop, which is inconvenient. Now even that option is not possible due to the omission of certain…
Hi there. In case some folders were created and saved locally in a non-AOL email app, such as the native email app from your mobile device or Thunderbird, Outlook, Mac Mail, etc, then those folders would not be visible when you look for them at AOL Mail on the webmail (mail.aol.com). You can always contact us at help.aol.com for further assistance.
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Bulk Mail
A couple of years ago there was a spam folder. Then it got renamed to 'Bulk Mail' (about the time AOL seemed to start running on the Yahoo mail platform).
This morning 2022-04-18, my email client started getting timeouts on 'Bulk Mail'. Logged on through mail.aol.com and found it was now named 'Bulk'. Was this deliberate? Another account still has a 'Bulk Mail'. When you change the names of the "built-in" folders, do you notify users? Will I soon find it named 'Bulk_Mail' because the embedded space became a problem in your mail server software?Hi there,
The Bulk folder is not a default folder in AOL Mail. If you're using third-party email apps to access your AOL emails, that folder would be linked to that particular email application. If you need additional help or you have questions, you can also contact us at help.aol.com
Thank you,
AOL Mail team
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Cannot add a new email folder
I cannot add any new folders to my email? Where did the prompts go for "new folder" or "+" ?
Hi there,
If you're not seeing the ''+'' sign to create a new folder, it's possible your left side menu to be hidden/minimized. To increase its size, drag the margin to your right or double click the margin.
In case you need additional help, contact us at hep.aol.com
Thank you,
AOL Mail team
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Folders once I set them up and have no need for folder anymore I am not able to delete?
I am having problems trying to delete folders I no longer need
Hi there,
You can delete folders in AOL Mail. Hover over the folder you wish to delete, click the gear icon then click on Delete. In case you're not seeing the gear icon, that means the left side menu is minimized, you can drag its border to the right to maximize it. In case you need additional help, you can contact us at help.aol.com
Thank you,
AOL Mail team
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How many days does an e-mail stay in the SPAM folder? Provide answer in HELP.
Help, does not answer the question of "How many days an e-mail stays in the SPAM folder". Off and on, mail is put in the SPAM folder with no indicator/count. Would help if ones knows how often to check SPAM folder for non-SPAM mail put into the SPAM folder.
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency - Trash is deleted after 7 days.
Spam deletion frequency - Spam is deleted after 30 days.
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First, I want to commend your Tech Support member, Kurt, who helped me through a nightmare this evening in cleaning up folders in my email.
Commend Tech support representatives like Kurt from this evening and Chris from yesterday and some others.
Not only did Kurt help move things into the proper folders, he also showed me ways to prevent this in the future. He took the time and used his expertise and experience in a professional and caring way to ensure that I was satisfied. What a great role model for customer service. He was respectful of both my time and my level of understanding at each step.
Chris also provided good service and spent countless hours trying to moe things in different folders.
Another…
We're happy to hear about your experience with customer support! We're always looking to improve our services. Hope you have a great rest of the week! :)
Thank you,
AOL team
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Don't like the "Old Mail" and "New Mail" folders. It's better having just one folder and let users delete the ones they don't want.
Don't like the "Old Mail" and "New Mail" folders. It's better having just one folder and let users delete the ones they don't want.
Hi there,
You can switch to unified inbox, to do this click on Options>Mail Settings>General>Inbox Style. Then click Save Settings.
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Stop deleting emails I "Save as New"
Stop deleting emails I "Save as New"
Hi there,
Can you switch to unified mailbox, by going to Options (top right corner), select Mail Settings then General>Inbox Style, select ‘’Use Unified Inbox style’’ then click Save settings. Please let us know of the issue persists.
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The recent update leaves old emails in my inbox
After the recent update some emails doggedly remain in my inbox and refuse to be moved - please fix
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
My mail won't move to another folder. How do I move my mail to another folder? I've already tried checking the box and moving it.
How do I move mail to another folder? It's not doing it.
Hi there! To fix this issue, can you follow the steps in this article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
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Delete unwanted folder on PC
I found that I have a mail folder in AOL acct. that I did not create. I can't delete the folder. Any suggestions on how to delete it?
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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sent mail disappeared
Today, 4.22.21, I had to reload aol mail on my iphone 7 because it kept requesting a password. I never had to enter a password for aol on my iphone 7. After deleting the aol user account and reloading aol user account on the phone, the old SENT mail from my aol disappeared.
Is there anyway to recover the old SENT mail? The rest of files look ok.When emails go missing in AOL Mail, it’s often due to a few simple things; either the message is in the wrong folder, your third-party mail client’s settings, or your account was deactivated due to inactivity. For more info, please check our help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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No folders seen on the app - WHY?
I used to be able to see my AOL folders on the app, but not any more. Can access from my tablet. FIX THIS PLEASE.
AOL email now looks like Yahoo email, and I have NOT synced these.
Hi there, I’m happy to help! Can you tap on the ’’Saved’’ drop down on the folders list, you should be able to see the missing folders there. If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
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RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE
RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE
Same here I have saved folders for different bills and they showed up in my old mail 2354 emails from 2018 to 2020 they are forcing us to use their new set up of no old mail file They need to leave well enough alone I DO NOT LIKE THIS NEW SET UP AT ALL do this and it should help
Switch to the Unified Inbox view
article type icon
Learn how to switch your Inbox from the New/Old Inbox style to the Unified Inbox style.The…
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
Folders
I would like to know if there is a way to create Main Folders that can contain subfolders? I have so many folders, I would like to be able to group them by subject, much like the desk top to windows.
Hi there,
Currently we do not off a sub folder feature. I will be sure to pass this along to our product team for future consideration.
AOL Support
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Mail disappeared
I'm pretty sure all my old mail is now in spam. Why? And old mail only goes back a month. I need some of the older ones. Where are they?
You can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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