AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. The new format is very difficult to manage I don' t like it

    The new format is very difficult to manage I don' t like it

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    Reviewed  ·  1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  2. pick folder to download

    WHO IS THE MORON WHO DELETED THE OPTION TO DOWNLOAD TO YOUR CHOICE.

    FIRE THIS MORON.

    BRING BACK THAT OPTION

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    Reviewed  ·  0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Diane was fantastic

    Transferring emails from inbox to a different folder only moved 100 emails vs 1000 that is indicated.

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  4. Moron who took away feature to download to folder of your choice

    Who is the moron who deleted this option?

    Seriously fire them before they ***** anything else up.

    BRING BACK THIS.

    Who the **** wants to download to a general folder then have to transfer said picture, videos, etc... to another folder.

    I have been using aol since dial up times but now I am so seriously ****** off at this I am considering dropping aol completely and using another email service.

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    Reviewed  ·  0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  5. posting a complaint

    1. You ****. There is this new setting. Old mail and or new mail. If I pick keep new mail than All my emails are made new, Or choose the old mail and if I read it then it goes to the old mail folder.

    NO!!!!!!!!!!!!!!!!!!!! I want it the way it was just a few days ago!!!!. I want to delete the "old mail" folder. open my new emails that stay in that folder as read emails. Why are you fixing something that IS NOT broken.

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  6. System issue that brought back old emails - can the old emails be restored?

    I had some old emails that were restored when the recent system issue occurred. Is there a way to restore the old emails, not the deleted ones, so I can review?

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  7. I HAD 42,000 WORTH OF SOFTWARE AND TOOLS IN THIS ACCOUNT,I WILL SUE AOL

    I HAD 42,000 WORTH OF SOFTWARE AND TOOLS IN THIS ACCOUNT,I WILL SUE AOL

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    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Folders missing

    With the new sucky release, alot of my folders disappeared. I need them ASAP.

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  9. Restore my Inbox Email messages!!!!

    All of the messages in my Inbox disappeared at about 8:15PM EST tonight 9/14/21. I waited on hold for about 45 minutes for help and was told my messages are recoverable, but I would have to sign up for a technical support plan in order to get them restored!??!! WHAT?!?!?! Come on...stop holding my messages ******* and put them back in my Inbox!!!! **@aol.com

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  10. old email folder is gone

    Why is the "Old Mail" folder deleted from my sorting abilities? How can it be reinstated? I spent hours with an online AOL tech and also trying to reset myself. It appears that AOL decided to sort our personal emails without our permission?

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  11. Old Email Folder

    How many days do you keep my new email in the New Email file, Before you put it in the Old Email file? I do not see an option for this. Emails that I leave in my New Emails are usually left for a reason. I will come back & not be able to find them, & find them in my Old Email, even though I have remarked them as New. Many times I am unable to check my email regularly. I wish there was an option on how many days we can keep them New, Before they go into…

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  12. Mobile App Folders

    What have you done to my Folders in the Mobile App? What a mess you have made. Fix them ... put the folders back where I had them. I want the mobile app and the PC version to be identical.

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  13. Items that I had in folders are now in my new items box and will not transfer back to the folders.

    Items that I had in separate folders are now in my new items box and will not transfer back to the folders.

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  14. How do copy Folders from AOL?

    How do I copy my mail folders in AOL and send them to Gmail?

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  15. make blocked mail just go into the trash instead of the spam folder !

    Why does blocked mail go to the spam folder and not the trash folder.. pretty stupid if You ask me...if one blocks it or uses phishing It should either not even show up or it should go to the trash folder. I have to delete the same emails from the same source every day... frustrating.

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  16. move to:

    When moving email from Inbox to a Folder you have to scroll down the alphabetical "Move to" list to find the Folder you want. If there is a long list then it takes time to find it. Or you can guess on the scroll bar to get close but you still have to do some unnecessary scrolling. It would be cool if there were alphabetical Rolodex tabs next to the Folder list to get you close.

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  17. length of from field in spam folder

    For some reason, all the folders, including inbox, trash, draft, and any custom folders, automatically adjust the "from" field to the length of the longest addressee's name, but spam folder does not, it has a standard (short) length and truncates all the addressees to that length. So everytime I go to the spam folder to review the spam emails, I have to manually adjust the "from" field length so I can see all the addressees in their entirety. Can you please in a future update change the folder opening routine for the spam folder to work the same way as…

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  18. Why is all my filed emails now in my in emails?

    Everything that I have placed from my inbox of emails into folder's are now back in my inbox as new emails, why?

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  19. Why did the name of my AOL Trash folder change to Recently Deleted on my google browser but not my Edge browser

    Why did the name of my AOL Trash folder change to Recently Deleted on my google browser but not my Edge browser

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  20. selecting radio boxes in email, keep them selected

    When going down the list of emails in any folder, and selecting the radio button of emails that are destined to be remove, if I accidently miss a radio button, it takes me into the email, when I exit the email, all the radio buttons I've selected are now unselected, forcing me to do this all over again. Please keep the radio buttons active or selected, until I force an action on them.

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