AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
52 results found
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Add ability to view email folders on IPhone
Be able to see folders that show on my desktop computer on my IPhone
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Mailbox
Widen the column where the mailboxes are to see the names
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I need to sort my email alphabetically and it stopped working please fix asap
I need to sort my email alphabetically and it stopped working please fix asap
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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The mail count is incorrect on standard mail version on AOL and the limit for 3rd party applications (10K emails) should be deactivated. )
The mail count is incorrect on standard mail version on AOL and the limit for 3rd party applications (10K emails) should be deactivated. )
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How can I enlarge my list of folders, my mouse won't let me do it. Want to go through and remove some floders
Want to remove some folders and can't enlarge it to see how, right click and no delete notice on list.
Please let me know if there is another way.
Used to use my mouse, making it wider and delete was there but mouse won't work to enlarge the window.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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put it back the way it was
AOL updated my account.Now my folders disappeared. I need them restored. Anyone know how to do this?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Where did my "favorites" or "bookmarks" go?
All of my "favorites" disappeared
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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old mail
I would like to be able to see old mail history for more than one day. Please advise how I can set my old mail to my liking
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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My Inbox is showing false numbers
My inbox shows that I have 25 New messages, but when I open it, there are none. Please double down and make sure that your folder "count" is accurate. Thanks.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Re-naming Folders
I can't see any way to rename an e-mail folder.
My initial 'naming convention' has been to put immediate issues at the top of the folder list using a character or number, but once they are dealt with I want to be able to change the folder name to put the issues in a natural place further down the list.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Aol should stop asking to pay for getting help with simple tech question like why I cannot see my folders on my email on phones .
should have answers on help page how to restore your folders on phone. I can see my folders on my MacBook but not on my phone for 1 of the email. I forced me to delete the account and add it again. they wanted me to pay to speak to tech. stop asking to pay for simple questions
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Information on mail hacking.
My aol account must have been hacked. Any mail from Charles Schwab goes into the delete folder. There was some fraud on my account there and because of a problem with aol, I never received the emails. How can that be fixed? Thanks.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Reporting a BAD Aol Webmail BUG that happens when using with Firefox v102.0.1 on Macbook Pro OS Monterey v12.4. This bug DOES NOT happen whe
Reporting a BAD Aol Webmail BUG that happens when using with Firefox v102.0.1 on Macbook Pro OS Monterey v12.4. This bug DOES NOT happen when using a new Firefox PRIVATE window, or with other browsers. This bug occurs even AFTER clearing Cashe & data.
When doing criteria search through the AOL mail folders (just below "compose"), on criteria that EXISTS in emails, ZERO search results are returned. Please fix this ASAP. Thank you,
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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AOL webmail Firefox empty mailbox
Reporting a BAD Webmail BUG that happens ONLY when using with Firefox v102.0.1 (works fine w/other browsers), on Macbook Pro OS Monterey v12.4. When leaving "New Mail" for any reason (opening emails, going to different folders, etc..), clicking BACK on "New Mail" folder shows an EMPTY mailbox. AOL refresh does nothing, but refreshing on Firefox 1-6 times refills all the mail in mailbox. This is a AOL Webmail using Firefox latest ver bug. Please fix it ASAP. Thanks
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Switch back to old email version
Restore old email version - never asked to be on the new version which is terribly inflexible. Too much navigating around just to switch folders. Old version let me see it all on one screen. How do I switch back?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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PLEASE jump to newly made folders instead of just hanging out.. really big ******
PLEASE jump to newly made folders instead of just hanging out.. really big ******... have to close AOL then reboot so the new file is ez to use w/o that gawdawful searching. millions will thank you generously instead of cussin AOL out., thanks richard,, from the dial up daze,,,,
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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It seems AOL has created a folder and is depositing emails into it.This is NOT a folder I created & it's not in My Folders. WHY ???
Why has AOL taken the liberty of creating a folder for me and is depositing emails into automatically? It's not even listed in My Folders so I cannot access it to see what has been moved into it! What's going on?!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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the email are not moving into the folder I want to save the email in to !!!
I get an email and I want to move it to a folder and it does not move it stays in the in box still , I use to move and relocated to the folder I am choosing to save it to and now it does not move!!!
Not good !!!
Hi there,
I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
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I can't file older emails that are older than 24 hours in any of the file folders.
I can't file older emails that are older than 24 hours in any of the file folders.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Problem with saving drafts. Information lost.
I have saved important drafts yesterday. Today, those drafts are saved from the previous day and does not contain all the new information I saved yesterday. It has happened to two documents I was working on. Please get them back for me. I cannot recreate them.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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