AOL Mail
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
85 results found
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Writing new Emails function missing
I cannot find the option to write new emails in the AOL-Menu. Please provide information asap. Rgds, Frank
Hi Frank,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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sending a code to reset my password is a little goofy since I cannot get into my account because I forgot my password
sending a password code to my account is a little goofy since the reason I am trying to reset a forgotten password prevents me from signing into my account because I forgot the password. How am I going to go into my account to get the code that AOL sent me to reset my password if the reason I need a password is so I can get into my account. Makes no sense to me and should make no sense to AOL.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Emails sent are coming back to me.
My emails to a specific address are being sent to me rather than his address. The format looks correct. As far as I know, this is the only address on my contact list that this is happening to. This started on after May 8th when my emails were hacked. I cannot figure a way to fix this.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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After several months still cannot send mail with attachments or embedded images
Please fix this critical feature. Has been broken for months.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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composing email to
Also when composing an email to; for example:**
A comma appeared after org,
AOL mail would not let me delete the comma. Moreover; when sending - the email had been sent already with the comma.
Hopefully; this is not to another party. Hopefully; this is to the correct organization.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Endgültiges
Why are you adding Endgültiges to my email address on every email I send? It is very confusing to my business clients and other corresponds.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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won't send me an email to myself!!
Mail won't send an email to myself! I've tried twice now and it's in the send file but won't come through! I sent it from my computer and it appears in the send folder of my phone but not the inbox!! This has never happened before. Please fix it! Thanks
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I don't know if I have an idea
I'm having problems sending an email message and it won't send well and its been saying there's been a problem sending the message please try again and its like I'm not saving the message I'm trying to send the email message.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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See message below
Quit messing with my husband, he has important info saved and he needs to get to it. If not today, I will switch to yahoo'
His email is: *@aol.comHi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Yahoo Sender Form
Yahoo Sender Form page not working it shows OOPS!. What happened?
https://io.help.yahoo.com/contact/index?page=oopsHi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The mail is loading half the time lately and must be rebooted numerous times. Getting increasingly worse.
Loading mail is not working half the time. Why is this happening lately and getting worse daily.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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i get a second email option for sending THAT IS NOT MINE.
i get a second email option for sending THAT IS NOT MINE. What is this and how do I get rid of it? and to make matters worse, you cannot contact aol anymore w/out paying. Have I been spammed? Or my account stolen??? and no answers on the web. It appears others have this issue.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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well I just put what I had putted into the empty box below
I'm having a hard time trying to send a reply and it won't send well and I'm having problems trying to save it and the reply message won't save it what's going on with that?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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App problems
The AOL app has major flaws, the texts I send through the app on my phone are different from the ones I send from my laptop. It appears to lock on only the first worded draft instead of the final one so I end seeing the correct one on my laptop and the incorrect one on my phone. This is totally unacceptable and has left me puzzled that such an obvious defect has been allowed to continue. PLEASE FIX IT. Also, the formating of the "reply" is very confusing as it's mounted on top of other previously received and sent…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Problem with Email
You combined my 2022 question with another already-closed thread from 2018. I clear the cache, history, and so on frequently. That is not the solution. Every time I send an email, all browsers close immediately. The message is sent and I have to open a new browser and sign into AOL repeatedly. I need a different solution.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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See below
why is the AOL in Box not emptying.. when the Mail is forwarded...When is AOL fixing the Verizon email Server problem????
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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How can I email and stop it stating FAILURE NOTICE when they are ones of people I know!
MAILER-DAEMON@aol.com to me from an email of something I copied for my other email address for work!Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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AOL
In recent weeks, I have received at least 4-5 AOL spoof/phishing emails about changes in email. Even though I have not clicked on any of the links in these phsiing emails, my Outlook email and emails on my tablet and Kindle no longer are received. The ONLY place I can receive my AOL email is by logging onto the AOL page.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The "OPTIONS, MAIL SETTING, SENDER NAME DISPLAY" function does not work. Want only my EMAIL not the FULL NAME
The "OPTIONS, MAIL SETTING, SENDER NAME DISPLAY" function does not work. Want only my EMAIL not the FULL NAME.
Leaving the box uncheck does not result into avoiding to show my FULL NAME on to be sent emailsHi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why does my e-mail now have a "d" in front of it.
My e-mails since the 13th have had a "d" in front of it - why?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
- Don't see your idea?