AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. We're glad you're here

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  2. Can't receive verizon.net email with Outlook

    I suddenly cannot receive emails from my verizon.net account with Outlook. The error message is: "Your email server does not have the features required to allow messages to be left on the server." I changed nothing to my settings. If you did, why don't you alert us?

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  3. Error message

    When I go into my email it says error and I have to go back into my mail then it works

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  4. How could I stop receiving Messenger Messages?

    How could I stop receiving Messenger Messages?

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  5. Option to "open mail in new tab" is no longer available. Why? Is there a way to reinstate?

    I am currently running FireFox on Windows 10 Pro.

    Whenever possible, please provide options rather than remove features.

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    Hi there,

    You can still open mail in a new window. Once a message is open you will see a box icon next to the printer icon which will allow you to open the message in a new window.

    AOL Product Support

  6. FIx Email Problem 2

    Duplicate mail starts sending to Verizon acc't even though I have already received the messages. I do not know how to stop it. HELP!!

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  7. Open new email full browser view

    I want to open my incoming emails in my FULL Google Chrome window; it is aggravating to have to use the large mail icon for each new email and then have to scroll to the right to view it. Thunderbird email and other providers have this full view capability.

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    Hi there,

    What you are describing appears to be a Chrome feature or limitation. I would suggest using another web browser such as FireFox.

    AOL Product Support

  8. You often re-download messages to my Outlook account on my PC, so I end up with duplicates to delete-time consuming

    You often re-download messages to my Outlook account on my PC, so I end up with duplicates to delete which is time consuming and annoying. Sometimes I'll even get 3 copies of each email in my inbox.

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  9. Tiny font size

    My incoming emails are almost impossible to read because the font is so small (2mm high). I have enabled the Readability mode but that doesn't help. Thanks

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    Responded  ·  Product Support responded

    You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.

  10. For the last 4-5 days I have not recieved ANY emails or even spam....What's up...Was getting at least 5-9 a day previously???

    For the last 4-5 days I have not received ANY emails or even spam....What's up...Was getting at least 5-9 a day, previously???

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  11. Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs

    Im trying to reset my google password the code wont send or delayd like 2 hours.late mail is bs

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  12. locked out of free email

    I have had AOL since its was debuted, Now all of the sudden Im not getting emails to ether address i have TWO, i have tried everything, AND NOTHING, i called the 800 number, and after explaining to the guy what was happening, he asked if i had done this and that, and i said yes, THEN he said ( oh i see your emal accounts, THEN HE SAID OH THERE FREE ACCOUNTS, AND HUNG UP, I dont see AOL staying around long, if this is how you treat customers that have been with you for YEARS, ********* AOL, HELLO…

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    We’re sorry to hear about your experience, we completely understand the heartache and frustration. 

    It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. I’m here to help if you still need assistance or have additional questions.

  13. on my mini ipad i receive the emails, but there is no restore recently deleted. Im now on a deskto

    Im now on a desktop, and the recently deleted emails are NOT in that area. How do I restore todays recently deleted emails on the ipad?

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  14. Receiving mail etc.

    Unable to view new mail--spam or sent mail????

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    Since we’re unable to understand the issue you’re reporting, we suggest you contact a specialist for assistance.

    You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  15. email from yahoo users

    I cannot receive e mail from anyone with a yahoo account. what can I do to correct this?

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  16. changed my e-mail address????

    you asked me to sign in but i forgot my password, instead of letting me put in a new password you gave me a knew account new e-mail address and deleted my contacts great job now what do i do to get them back iI can get my old e-mail on my I-pad & Iphone but not on my desk top what e-mail am i supposed to use. want to use one for all my computers

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    Thank you for reaching out.

    We’re not sure what may have happened and why a new email was created, however we would suggest you to contact AOL Customer Care over the phone: 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

    You can also email a specialist: aolmailquestions@aol.com

  17. Mac mail keeps randomly redownloading from server read and deleted mail from mac

    Mac mail keeps randomly redownloading from server read and deleted mail from mac

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    Responded  ·  Product Support responded

    Please delete and re-add your account in the Mac Mail app. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set…

  18. I have been receiving 50 or more ****** emails from a company in Belize each week.

    The Belize company has a postal address but does not have a domain address. Each sexually oriented Email that is sent from this company to my Email has a different domain address. I have tried to unsubscribe but the request is ignored. In fact I think that the underlying company has increased the number of offensive emails. I think AOL should investigate the company and do something to prevent them from sending out these offensive sexually oriented emails.

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    Responded  ·  Product Support responded

    Thanks for bringing this to our attention, I have passed it along. If Spam is bypassing the filters, marking mail as Spam or Not Spam is the best and most reliable way to bring spam under control.

    You can also create a filter in your emails to direct those specific communication to Spam/Trash if they have any term in common.

  19. I was forced into AOL when verizon bought the company. Why should I have to pay for an upgraded AOL account when I pay for Fios

    Allow support for Verizon members without the additional charge for an upgraded account.

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  20. Unknowen message source in inbox

    When doing a "check message source" why are the results in non-readable garbage? How do I know if the source is a trusted source or not?

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