AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. Hello: the format of aol mail has changed? mail rec'd 'from' self changed from the left side of mail to about the middle of the mail? Is t

    The format of incoming mail changed? Incoming mail "from" changed position from the left side to the right past the middle position? Is this correct and automatic? I did not request this unless this is appropriate from AOL. Does something need to be done or is this ok? thanks in advance.

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  2. how do i set search to the google engine

    how do i set search to the google engine?

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    To set Google as your default homepage, please navigate to the Settings icon ( upper right-hand corner of your home screen, next to the X to close the browser) → Click “Settings”, then look at the drop down menu next to “Search”.
    Select your preferred search engine from the list and click “Make Default” button.

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  4. I keep getting more than a thousand old emails re-sent to my Outlook application by your server. I would like to be able to stop this re-se.

    I keep getting thousands of old emails sent to my Outlook application. I would like to be able to stop that from happening.

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  5. Make it easy to use on 3rd party apps

    Make AOL email easy to use with full-featured apps such as Outlook or G-mail. the AOL app on my Google phone is not adequate for much more than a slow read, forget about archiving and storying offline. Yet you have a really cumbersome system for accessing email via Outlook or Apple Mail. I still have not yet figured it out as I don't like to spend that much time setting up my computer. I just want to add the account to Outlook (or whatever), put in the email password, and go. What is this BS about needing a different PW…

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    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  6. Put Delete boxes below the word Delete --- not at the other side of the page !!!

    Put Delete boxes below the word Delete --- not at the other side of the page !!!

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  7. Why aren't the news pictures downloding for me to see????

    no news pics showing on the news feed?????

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    Responded  ·  Product Support responded

    If you are able to sign in and read your mail, however, you’re not receiving new mail, there are a few things you can try to fix the problems.

    Check your filters:

    Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.

    For more information please go to: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail

  9. Why change the layout?

    Why have you moved the "From" e-mail box to the right hand side of the page? The old left hand side was the more natural side to see who the e-mail has comes,from.Most people will want, or should, see who is sending the e-mail before it is opened.
    The original left hand side has worked perfectly well since day one with AOL, so why the unnecessary change?

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