AOL Mail
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
160 results found
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When are you going to "FIX" the email problem. it's not good...you'll start losing useres-guess you don't really care.
Bad idea on how email is now handled. when will it be fixed so it loads correctly. bad idea the way new email is handled
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email to verizon.net sometimes unreadable format. See commercial senders.
Feedback: Receiving email at my verizon.net address that are unreadable,but are readable at mail.AOL. About 20%, particularly commercial senders.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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pictures WONT DISPLAY, in email. 'hide pictures' is NOT CHECKED
Suddenly all photos are hidden. No changes made, hide pictures not checked. Don't like AOL in the first place but now why have it at all?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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images is not displaying
images are not loading in the received emails (google chrome, edge, firefox and android phone app. this started about a week ago. this is not an issue in outlook desktop app.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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NEED TECH SUPPORT
I get email from PINTEREST. When I opened the email all I see are black boxes which contain pictures. I cannot see the pictures. Prior to 11./5 I had no problem opening this website. Prior emails from this site were fine until yesterday 11/5 then all photos went back to black boxes. Had a tech from AOL look at this for 2 1/2 hrs and they could not frix problem.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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don't ttop my aol
i got a notice i didn't want my AOL any more, i didn't authorize that, i have all my info on there & can't lose it.
thank you,
*
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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why am I getting the same email twice in my inbox one right after the other on each of my aol and aim addresses?
Delete the redundant emil before posting to my account.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Images not loading
The images on emails are not loading. It happens to any emails I receive and for both my laptop and desktop. Tried using different browsers and the issue still remains.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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junk jumping of emails to separate page
please explain when I'm reading an email it jumps off to a separate page in which I cannot go back to emails - what is making this happen ?? it becomes a page completely on its own
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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No longer receiving my emails-not sure where they are going.don't like new format at all
go back to the old email format----now that i tried the "new" format the system won't go back and i'm not getting my emails at all....bad change
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I asked for help
I called for assistance on why suddenly i have a yahoo address and different ports when I sign on to Office. I am receiving no email in outlook and able send nothing I explained my dilemma and was told i had to pay for help.. After waiting on hold before being told ther as no free help a simpe explanation would be good
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I can't receive any mail
Hello, there is a problem in my mailbox. I can't receive any mail, but I can send mail. How can I solve this problem
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Stop automatically erasing read emails
No other email provider automatically erases messages after you read them. It's so annoying. I can't find any way to stop this in settings. Leave my messages alone until I decide to erase them.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Upgrading to NEW AOL
I am constantly being threated by 'so-called' AOL components to 'upgrade' to new AOL -is this valid or isn't it? I am tired of this badgering
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I have not received email since Sept. 1. What is happening here? I tried signing out and then signing back in but nothing has helped.
I have not received any emails since Sept. 1. What is happening? I've tried to sign out and sign back in again but still no emails even annoying ones. I need help, please
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Eliminate the bell icon in email addresses
I don't know what this new bell icon is supposed to improve but it's an annoyance. I cannot copy and paste my addressees into a new WRITE email The bell icon renders the addresses "invalid." I would love to know how to eliminate that bell icon. Why was this a good idea in the first place?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Yeah clubrunner emails still don't work after a month and they are not in spam either
Clubrunner is used by Rotary Clubs to send out emails. For about a month now, after having received these emails successfully for nearly a year, they just stopped arriving. They are not in my Spam folder. They have been diverted by some error introduced either on AOL's side or Clubrunner. I'm betting it is AOL that broke this use to be working email path. I really don't care, you guys work this out between yourselves and get my clubrunner sent emails back to arriving in my inbox, please.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I'm getting complaints from pals about unanswered emails
Self experiment finds that emails I send to my AOL account don't get there?! It confirms friends complaints that I never responded-TO MAILING I NEVER RECEIVED! Why? How do we fix this?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
- Don't see your idea?