AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
182 results found
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Not receiving mail, but ads are still coming
mail received before 11:00 PM 12/13/2022, nothing after. Including news. But ads are updating fine. Where is my email?
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Lost new emails
What on earth is going on with the deletion of "New emails" without my authorisation? Please stop that - now.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Password change constantly
I have to change my password every three days or so as AOL locks me out. There is absolutely no reason for this and I have called twice and no one can help me. I am going to be forced to stop using this account, which is unfortunate as I really like AOL. Can anyone explain why this keeps happening?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Too often on my iPhone, I get an error message and lots of emails just don't load. No such problem on my computer.
Make server work better, so that I don't get error messages that say that my iPhone does not connect to server!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Here's a new one! How come many emails don't get delivered either in my inbox or even in spam folder?
don't receive many emails - why?
so what's 'User Voice' and why did I have to allow to whatever this is, in order to post this?Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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blocking messages without being asked
I keep finding that there are messages sent to me that I do not receive and have to have them sent to another address. What prompts AOL to decide independently to block some messages without being prompted? AOL is becoming known for that. I often am told not to depend on AOL to get messages sent to me from them because you are not reliable in receiving all mail sent to an AOL account.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I have a problem
I am getting error message from my business email that my aol mailbox is closed when I try to forward an email.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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email bouncing back
My verizon.net email, hosted by AOL, is sending and receiving fine, but everyone who sends me email gets a mailer.daemon auto reply that my aol.com email account is not working. I don't have an AOL.com email account? Please help!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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outlook not finding me
Get Outlook for iOS
From: postmaster@outlook.com postmaster@outlook.com
Sent: Tuesday, February 28, 2023 5:37:40 PM
To: Vicki Sanders <*@aol.com>
Subject: Undeliverable: Fwd: SAP Security - 100% RemoteDelivery has failed to these recipients or groups:
Vicki Sanders (*@aol.com)
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Change on receiving emails does not work
The change on how the incoming emails are formatted is confusing and does not work for me. Please bring back the former. With this new format I made an error sending the entire thread of emails. The old navigatrion was fine.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I did not like the new format, went back to the old and have lots of problems.
I tried the new format for AOLmail and did not like it, went back to the old format and found that my whole list of contacts had been deleted????
Also, I am not getting emails from contacts I want, they are being auto deleted so I have to go to recently deleted mail to read them????
Can you fix this? Thank You.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Correct Message read or deleted from android to windows.
I use my e-mail both on my computer (Windows 10) and my smart phone (Android). When I use android and go through my AOL messages and either read or delete them all seems fine. Yet, when I later go to my computer and log onto my same e-mail address, all those messages that were deleted or already read show up as new on my Android. I thought that if I deleted a message on my smart phone that it would also be deleted from my computer if it is the same e-mail address. This is just not happening. Is it…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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When are you going to "FIX" the email problem. it's not good...you'll start losing useres-guess you don't really care.
Bad idea on how email is now handled. when will it be fixed so it loads correctly. bad idea the way new email is handled
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email to verizon.net sometimes unreadable format. See commercial senders.
Feedback: Receiving email at my verizon.net address that are unreadable,but are readable at mail.AOL. About 20%, particularly commercial senders.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Not receiving new emails since updating my account with you!
I am not getting my emails since updating my account and changing my password since somebody hacked my account after I updated it!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Why don’t I receive code messages to help me open my second account?
I’m not receiving your code numbers in my trying to open *@aol.com
The message says that you are sending the code to c…..25. That’s not my account. Has someone hacked the account?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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pictures WONT DISPLAY, in email. 'hide pictures' is NOT CHECKED
Suddenly all photos are hidden. No changes made, hide pictures not checked. Don't like AOL in the first place but now why have it at all?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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images is not displaying
images are not loading in the received emails (google chrome, edge, firefox and android phone app. this started about a week ago. this is not an issue in outlook desktop app.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The end of the message cannot be read at right. Doesn't show the whole message.
The new AOL iinterface
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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NEED TECH SUPPORT
I get email from PINTEREST. When I opened the email all I see are black boxes which contain pictures. I cannot see the pictures. Prior to 11./5 I had no problem opening this website. Prior emails from this site were fine until yesterday 11/5 then all photos went back to black boxes. Had a tech from AOL look at this for 2 1/2 hrs and they could not frix problem.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
- Don't see your idea?