AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I cannot download any attachments anymore.

    Even from mails where I have downloaded the attachment already or from sent mails.

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    9 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  2. opening attachments

    I can not open email attachments anymore. I get the following message : {"error":{"code":"EC-4008","requestId":"9c6b8921-03db-a2a1-2f2c-5a0014018600"}} What can I do to solve that issue?

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    8 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  3. Unable to download/open attachments on iPhone. Have to use gmail to open them.

    Unable to open attachments on iPhone.
    All I get is Message: Oops! Unable to open files. Try again later.

    Have to use gmail to open them.

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    1 comment  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  4. {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

    I can't open any attachments, the system disokays:

    {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  5. report a bug downloading attachments

    10/21/2021 at 7:00 AM. AOL gives an error when you try to download/open an attachment. This is independent of which browser I use. There seems to be no current mechanism on how to report a bug, so I am posting it here. Thanks.

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  6. I keep getting red screen and can not go around it. "Dangerous" pops up. What are you doing about it?

    Something about IL????? is trying access my account. The instructions to check details and how to fix it, do not work,

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com

    Thank you!

  7. Error Message

    Right now I'm getting an error message when I try to download from the website. It says "Website with Harmful Software Warning" Any clues?

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com

    Thank you!

  8. Won't attach..

    AOL email will NOT open "Attach" to let me attach a folder to an email I need to send. Why?

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    56 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
    Make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
    Also, check if the file names don’t include special characters and the total file size is limited to 25MB per email, which includes both incoming and outgoing messages.

  9. My email won't send any messages with attachments. I'm having to resort to gmail to do this.

    Can someone please check because I keep getting an error message saying to try again? I've attempted that more than 10x in a row without success, so I'm having to resort to gmail instead.

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    Responded  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  10. When I send an attachemnt, AOL includes the fall path and directory of the file. How can I only just send the file name?

    When I send an attachemnt, AOL includes the fall path and directory of the file. How can I only just send the file name?

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Please follow this steps on your computer: Run → inetcpl.cpl → ok → security → Local Intranet → Custom Level → Include local Directory path when uploading files to a server → Disable

  11. email attachments change name !

    I am a musician and for decades I've been sending songs in emails as an mp3 attachment - without problems.

    Now something has gone wrong.

    I can still attach and send the song as normal.

    But when I check my 'sent' copy the attachment has changed name.
    Where the song title should be it now gives my entire document file name.

    It wont double click to open and play as normal.
    I have to Right click - Open In New Tab and request it to Open.

    Then when it opens, I've got my entire song filing cabinet instead of just…

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out.

    We have not received any similar reports until now, we’re sorry to hear this caused any inconvenience. We would strongly suggest you switch to Firefox or Google Chrome when accessing mail.aol.com

    For further issues you may have with AOL Mail, please contact a specialist by email: aolmailquestions@aol.com

    Best regards,
    AOL Uservoice Team

  12. We're glad you're here

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  13. Excel attachment question.

    How do I open/download an Excel attachment. I used to be able to just click on the attachment to access it.

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dont' you keep attachments for sent mail?

    Don't you keep the attachments of sent mail?

    Thanks

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!

  15. Bogus emails mimicking my email or those in my address book keep sending me links to click on. I never do, but AOL needs to stop this hack

    I often get emails from "myself" or my family in my address book with not much more than an attachment or link to click on. This tells me my address book, or that of an address in my book has been hacked. This is NOT acceptable!!! Show some guts. Block these things. I have reported this before, but I am given no option to attach the bogus email to a report to AOL's fraud department. Fix this problem. I don't fall for these things, but someone else might and wind up losing their identity through AOL.

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cannot upload photos to AOL email

    For years I've had no problem uploading photos to AOL email. Now, impossible. Upload will not work. What changed? I can upload them to Google. How do I fix this? Please don't tell me to check the help section since nearly 400 replies pop up because it is not specific enough. Thank you.

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback about the issue you are experiencing. Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for…

  17. Email will not send when attachments are uploaded to message!!

    Email will not send when attachments are uploaded to message!!

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    3 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  18. **** aol....day one aftyer a lonnnnnnnng break and their email servers are down...**** aol

    get a big emp and place it right in the middle of their serviers a start over

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    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your feedback about the issue you are experiencing. Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for…

  19. pdf

    Is there any way aol CAN support attaching PDF files because I simply cannot attach any pdf file to an email - a pop up box comes up which always says that the attachment must be either a JPG or PNG file but NEVER a pdf file - is there any way I can change this? please help.

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    1 comment  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  20. We're glad you're here

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