AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
32 results found
-
Previewing attachments (like it used to work...)
Why can I not preview attachments without downloading them to my hard drive then saving them only if I want to. Been AOL user since 1997 and this is enough to make me switch away from AOL. I have so much **** that I have to now find and delete so as to not waste the space, OR I can't find it because it is unrecognizable by its file name.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
-
Sending large files, is 81.5 MB too large?
Tried to send an 81.5 MB picture at least a dozen times throughout today and received a Try Again Later notification every time. Is this beyond Compuserve email's current capabilities?
The total file size is limited to 25MB per email, which includes both incoming and outgoing messages.
-
How to delete all spam at one time.
delete all spam mail
Hi. You should be able to select all your Spam emails, by clicking the box above your emails then click Delete. If you need additional assistance, you can contact us at help.aol.com
-
I cannot download any attachments anymore.
Even from mails where I have downloaded the attachment already or from sent mails.
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
How can I find an email address for aol to forward questionable email that claims to come from aol and has an aol address?
I received an email from an aol account asking me to update my terms of service and providing a click on link. it is from Email Service pizialirl@aol.com. Is it legitimate? Why can't I find an email address anywhere for aol support?
We want AOL users to enjoy their time on our platform, and we provide various tools and standards to allow you to make the most of your experience. If you encounter abusive or inappropriate conduct by others on AOL, we encourage you to report the offense at https://help.aol.com/email-support so we can ensure that action is taken.
-
opening attachments
I can not open email attachments anymore. I get the following message : {"error":{"code":"EC-4008","requestId":"9c6b8921-03db-a2a1-2f2c-5a0014018600"}} What can I do to solve that issue?
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
Unable to download/open attachments on iPhone. Have to use gmail to open them.
Unable to open attachments on iPhone.
All I get is Message: Oops! Unable to open files. Try again later.Have to use gmail to open them.
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to a.
Dear Team AOL! I want use information post on AOL.Com as: newspageper, news, image, video,... everything to post my social and a part to adverts for your AOL.COM.
My name's**
My FB:**
My Skype: **Hi there,
You can check our company's page https://www.yahooinc.com/ to find what you're looking for.
Thank you!
-
{"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}
I can't open any attachments, the system disokays:
{"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
report a bug downloading attachments
10/21/2021 at 7:00 AM. AOL gives an error when you try to download/open an attachment. This is independent of which browser I use. There seems to be no current mechanism on how to report a bug, so I am posting it here. Thanks.
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
I keep getting red screen and can not go around it. "Dangerous" pops up. What are you doing about it?
Something about IL????? is trying access my account. The instructions to check details and how to fix it, do not work,
Hi there,
This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com
Thank you!
-
Error Message
Right now I'm getting an error message when I try to download from the website. It says "Website with Harmful Software Warning" Any clues?
Hi there,
This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com
Thank you!
-
Won't attach..
AOL email will NOT open "Attach" to let me attach a folder to an email I need to send. Why?
We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…
Make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
Also, check if the file names don’t include special characters and the total file size is limited to 25MB per email, which includes both incoming and outgoing messages. -
My email won't send any messages with attachments. I'm having to resort to gmail to do this.
Can someone please check because I keep getting an error message saying to try again? I've attempted that more than 10x in a row without success, so I'm having to resort to gmail instead.
-
When I send an attachemnt, AOL includes the fall path and directory of the file. How can I only just send the file name?
When I send an attachemnt, AOL includes the fall path and directory of the file. How can I only just send the file name?
Please follow this steps on your computer: Run → inetcpl.cpl → ok → security → Local Intranet → Custom Level → Include local Directory path when uploading files to a server → Disable
-
email attachments change name !
I am a musician and for decades I've been sending songs in emails as an mp3 attachment - without problems.
Now something has gone wrong.
I can still attach and send the song as normal.
But when I check my 'sent' copy the attachment has changed name.
Where the song title should be it now gives my entire document file name.It wont double click to open and play as normal.
I have to Right click - Open In New Tab and request it to Open.Then when it opens, I've got my entire song filing cabinet instead of just…
Thanks for reaching out.
We have not received any similar reports until now, we’re sorry to hear this caused any inconvenience. We would strongly suggest you switch to Firefox or Google Chrome when accessing mail.aol.com
For further issues you may have with AOL Mail, please contact a specialist by email: aolmailquestions@aol.com
Best regards,
AOL Uservoice Team -
when opening an attachment it brings you to aol news and you can't get back to your AOL MAILpage
Hey AOL can you try fixing that BUG
Please try clearing your browser’s cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
You can also try using a different browser. Please let us know if the issue persists. -
Excel attachment question.
How do I open/download an Excel attachment. I used to be able to just click on the attachment to access it.
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also we recommend you to try a different browser.
-
Dont' you keep attachments for sent mail?
Don't you keep the attachments of sent mail?
Thanks
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!
-
Bogus emails mimicking my email or those in my address book keep sending me links to click on. I never do, but AOL needs to stop this hack
I often get emails from "myself" or my family in my address book with not much more than an attachment or link to click on. This tells me my address book, or that of an address in my book has been hacked. This is NOT acceptable!!! Show some guts. Block these things. I have reported this before, but I am given no option to attach the bogus email to a report to AOL's fraud department. Fix this problem. I don't fall for these things, but someone else might and wind up losing their identity through AOL.
Email spoofing is a technique that spammers use to send spam without it seeming like the message was from them. The spammer enters your email address in the From: field to make it seem like the spam message is coming from your AOL Mail address even though it is being sent from the spammer’s email account.
Check this article for more information: https://help.aol.com/articles/account-management-identifying-suspicious-activity
- Don't see your idea?