AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
31 results found
-
People asking me why is from the mail team at the head of mt email to them they are deleting them without reading thinking my email has been
get rid of header from mail team
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
email issue with pintrest
Receiving black boxes when openning pinterest. Trouble shooting has been tried, but not working.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Downloading an attachment responds "You are logged off of AOL"
Downloading results in message, "You are logged off of AOL" which is NOT TRUE. But it redisplays the start of "Inbox" - irritating!
AOL web mail in Firefox on Windows 10.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Attachments don't work in Firefox
Using Firefox 106, I can't download any attachments with my email. The Send Feedback link in the menu also doesn't work. Major sections of the site are completely inoperative. The only way I can get these to work is to temporarily switch to the basic/accessible version.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Multiple attachments received will not download
Single attachments are received and download, BUT Multiple attachments received will not download, so I forward the email to an old Gmail account and they download with no problem. Windows 10 Home, right up to date. The ONLY problem there has been on this PC for over a year!!
Any ideas what the cause maybe?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
saving email information to pdf
I need to save the content of the email to pdf (save as) so I can attach the information to another document. It is not allowing me to do this.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
How do I download a photo from AOL to my laptop downloads?
I used to be able to take a photo on my phone & send it to my AOL & download it on my laptop. The "attachments' window is missing on updated AOL. HOW do I download photos from AOL??
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Help!! Can no longer open MSWord and other documents attached to e-mails. I used to do it for years!
Allow opening documents from the e-mails without having to save them 1st on my desktop.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
IM UNABLE TO GET INTO MY **@AOL.COM........?
LOOKS LIKE AOL DUMPED ME
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
I can't download attachments anymore on Aol.com. It requires a Mail App. Which would be great if there was one for iphone
Suddenly I can't download an attachment to an email on AOL.com. Both on my Mac and WIndows PC. But I can view it fine on an iphone app like "Email". Unforunately the main Mail app on the Iphone isn't compatible with AOL anymore since last year, and it seems no one at AOL cares
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
How does a Person I know keep attaching a Gmail account to my personal AOL account I keep deleting the Gmail account and then two Weeks it’s
How do I prevent a person I know from attaching or forwarding a Gmail account onto my personal AOL email I delete Gmail account and then a few weeks later there’s just another one again the last part changes the number same name and then 49 same name and then 50@gmail.com and then it’s attached to my AOL email and they can get all my emails I don’t understand how this is so easy and it keeps happening
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
What happened to the printer ICON!! I cannot print an old e-mail. Also cannot open 2nd PDF PRINT>
If you could put back Printer ICON so to print an e-mail. 2nd issue. I cannot print a 2nd PDF. Does no show "OPEN FILE" cannot print.
Hi there,
I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
-
Allow it to easier save to the computer hard drive.
Why can't I save to my computer hared drive? Your site says there is a tab for that be I can't see it or find it. I prefer Thunderbird but since getting pressed into AOL, it has been a mess. Verizon took a good thing and now it is slightly and I mean slightly useful.
And your drop down did not include email.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
I can only download one item at a time from emails. If there are more than one item, I have to close the window, reopen it and down load eac
I can only download one item at a time from emails. If there are more than one item, I have to close the window, reopen it and down load each successive item at a time.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Location
Why is my location always come up as NY ? I live in Florida, and have to edit my location every time I go on aol to Florida to see the weather.
Hi there,
I’m sorry to hear you’re experiencing this issue! We’d like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
-
Unable to open attachments
Why am I unable to open attachments? When I get an email with an attachment, I have to forward it to my gmail address to open and read it. Also why have my downloads been cancelled? Please let me know how to resolve these problems.
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
-
I cannot open attachments through my AOL mail
I get an error message:
Your connection is not private
Attackers might be trying to steal your information from apis.mail.aol.com (for example, passwords, messages, or credit cards). Learn more
NET::ERRCERTCOMMONNAMEINVALIHi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
-
Yahoo text's to my email are blocked/marked dangerous
Yahoo Texts I get daily as email from a friend are now being marked as DANGEROUS and blocked. Even old emails I was able to read weeks prior or just yesterday. Usually, these warnings give you the ability to bypass the warning and read the email but not this time. I am able to read using Gmail and Opera.
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
- Don't see your idea?