AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Missing Contacts

    Can you help?? - all my contacts have vanished out of my contacts list!!

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    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
    WARNING: The restore will replace any changes or additions made to your contacts since that time.

    1. Click Contacts from the left panel in AOL Mail.
    2. Click More | Restore.
    3. Select a date to restore your contacts to from the drop-down menu.
    4. Click Restore.

  2. AOL is suddenly populating old and deleted email addresses that no longer appear in my contact list. It isn't accepting my corrections.

    Please fix the contact list. Email addresses that I removed years ago are suddenly showing up again and now populating my TO box. I've double-checked the contact list and these old addresses are NOT in my contacts. Attempts to correct the problem are failing.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  3. We're glad you're here

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cant log into my long time unactive account deactivated

    Need to log in to all of my old accounts I think there are many people needing to know I am still alive

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    23 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  5. Contacts

    Why don't the new contacts save automatically any more? Be nice if it worked that way again

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  6. my aol contacts list comes and goes??

    my aol contacts list comes and goes??
    It says 'error loading address book'

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    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out.

    While we are investigating situations like yours, we notice you’re using Edge 18.17763 and therefore we suggest you to try to use mail.aol.com from a different browser – try Firefox or Google Chrome.

    Thank you for your understanding.

  7. The option to save contacts automatically when sending email was already sunset. I wanted to bring it back

    I want to bring back the option that adds the account automaticallyafter sending an email

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback. We will pass this information over to our product team for review and consideration in future updates.

  8. Contacts not sorting by last name properly

    When I click on the "Name" title to sort is alpha or reverse order, it is a mess....nothing is sorted correctly. I'm working on a Mac through Safari.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  9. How can I stop someone emailing me?

    There doesn't seem to be a way of stopping someone unwanted contacting you. Why not?

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  10. Why were my groups from AOL GOLD not copied to AOL Mail? Rebuilding them in AOL Mail is not something that I even want to consider.

    Why did my GROUPS in AOL GOLD not move over to AOL MAIL? There is no way that I want to create these GROUPS over again!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    It should work now. Please try again.

    Also, please check if the groups are made under categories. Those will need to be moved by categories not all at once.

    Hope this helps!

  11. Rename Group

    Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name…

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    We are sorry to hear that you had a bad experience with one of our tech support agents and we want to fix this. In order to do so we need to know more information about the issue.

  12. Contact List

    I have a question I could not find the answer to. In my list of contacts how can I add a field at the top? I would like to be able to see which group they are in (i.e., family, friends, co-workers, uncategorized) Please send me an answer *********@verizon.net

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    2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    You can go to mail.aol.com on a desktop computer or laptop. After logging in, click on “Contacts”, select the email addresses you want to create a list with. Then, on the top header select “New List”. Name the list, add contacts and then click on “Add list”.

  13. Aol notifications setting

    Restore phone contact with your customers, Please. Unable to contact aol with a simple settings problem, due to my ignorance of his to do so.
    No reply from them since yesterday.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  14. Edit Contacts/Address Book

    I have left a post twice in the last week on this topic,

    the first time, you merged it with another topic that was closed to comments and gave me no response,

    the second time.......you ask me a question in your response today and then have closed the post to comments so I cannot answer your question.....

    how are you being helpful if you prevent my ability to engage in conversation about the topic???

    STOP CLOSING MY POSTS TO COMMENTS until the issue is resolved please !!!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to Edit Address Book/Contacts

    I have been informed on 12/18/19 that the AOL Contacts/AddressBook is no longer editable...........after a 2 hour nightmare with online chat, remote sessions and phone calls.

    They explained that it was a "migration issue" having something to do with Yahoo and AOL merging and that since then (almost a year ago)......any edit to an existing contact has not been saved. This is too ***** to be believed but this is what phone support told me after multiple consults with a "senior technician". I am PAYING for AOL--which is ridiculous enough--BUT they give you a Contact List that once a contact…

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts.

  16. problem with paying you system DONT WORK

    how. can I reach you. what is your email address .

    mine problem is that !!
    you send me note s about a payment you want 42 dollar from me !!!
    i made phone call with AOL. for. more than 1 hour !!!
    from Holland. this coast me like a hundred dollar
    and you could not help me to pay
    i m sick of sitting on the phone for nothing for one hour with you. and
    i m sick that it coast me over a hundred dollar !!!
    so. call me back
    Ton de Lange **
    or send me a…

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  17. Reactivate Contacts Search

    Contact search was an option for YEARS. Why remove options? I it is very irritating to have to scroll!!!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    This feature is still available. On the left column click on “Contacts”, then in the box under “Compose” click on the small arrow and select Contacts from the drop-down menu. Once selected, type in the contact name and hit enter on the keyboard or click on the magnifying glass icon.

  18. fix fix fix ability to delete an email one time only

    delete the same email one time only to include all of my devices and one time only on desktop. And don't undelete items automatically I've checked to delete. you are just unchecking them So awful. I"m guessing gmail doesn't do that.

    And yes,I"ve already asked AOL support about deletion on one aol app does not delete on all aol apps on other devices. No solution.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you are using multiple email clients, in order to make sure that the mail settings are synced between devices, you need to make sure that your devices are set up in IMAP, not POP. Here’s more info on this: https://help.aol.com/articles/what-is-the-difference-between-pop3-and-imap

    Should you need help checking the email client settings, you can find instructions here:https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

  19. Auto populate option in aol mail address is not working on all browsers(Edge,Firefox,Chrome).

    Tried it on an android phone using crome browser and it worked fine.
    Contacts are automatically populated.
    The member is using HP LAPTOP-Q9CQODV5 running on Windows 10 Home 64 Bit.
    As per the member it stopped populating a week ago and there were no any updates pushed on the computer.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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