AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
51 results found
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my email groups addresses all lost please recover to me thank you.
Why do you cancel all my groups? That is very important for my works to contact .Please recover for me as soon as possible. Because I did not know the people names and Email.
If you've deleted your contacts or are suddenly missing some, don't worry! Contacts can be restored to automatic save points in time.
WARNING: The restore will replace any changes or additions made to your contacts since that time.
1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore.
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Why can I not
I no longer have the ability to create a Distribution List
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Contacts
CapitolConjunctions.. ..... ............... ..... .. IN CONTACTS, on thee app, HAVE "SUB CONTACT SEQUENTIAL MENU" WITHin.. smartapp parallel bars when scroll negates reach of filters.. (2),, ADD,, BACK,, FILTERS... W/ [[CASH PACKET GARAGED LOSSES MOVED FROM 6770 SW 203RD CT, increasing.. oregon.. risks taken.. immediate deliveries gone to reserves..... Even... The Red Slash Sleeved Armies... [Long Termers]... IF I CAN GET A PENTAGON TUBE SWITCH NORTH KOREAN TELEFONO SOUTH TELECOM, MEN... W/... INCREASING INDEX TRADE FOR GLOBAL INSURANCES HUB & SPOKE FOR WELL HANDLED LOSSES.. Outta.. The.. Garage.. ]]]]]]]]]]]]??
If you've deleted your contacts or are suddenly missing some, don't worry! Contacts can be restored to automatic save points in time. WARNING: The restore will replace any changes or additions made to your contacts since that time.
1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore.
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This is a horrible system. I am spending a lot of time trying to tell you my problem and don't feel any of it it's going to get answered
Adding a contact is difficult. Getting an answer from AOL is impossible.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Contact list use
On occasion I need to "print" a contact list - new email requires Export - which I could never get to work - and when you "post" it the actual email addresses are hidden behind "names"??? Old allowed me to put list in an email - copy - and paste where I want it!! much better for me!!!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Fix AOL mail so adding contacts really saves them. I had to add and save a contact several times and still wasn't there for an email
I added and saved a new contact to a group, but it didn't show up when I wanted to compose an email to that group.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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-I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel
I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel. Help please
Hi. You can review this article to see how to cancel your subscription: https://help.aol.com/articles/aol-premium-subscription-products-faqs
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Missing Contacts
Can you help?? - all my contacts have vanished out of my contacts list!!
If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
WARNING: The restore will replace any changes or additions made to your contacts since that time.1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore. -
AOL is suddenly populating old and deleted email addresses that no longer appear in my contact list. It isn't accepting my corrections.
Please fix the contact list. Email addresses that I removed years ago are suddenly showing up again and now populating my TO box. I've double-checked the contact list and these old addresses are NOT in my contacts. Attempts to correct the problem are failing.
Hello there,
You can delete these suggestions by clicking ’’x’’ in the drop down list when you type in the ’’To’’ field.
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Never lose track of the people you email! AOL Mail lets you manage your contacts so you’ll always have the most accurate info for your friends, family, and co-workers. More info here: https://help.aol.com/articles/Manage-contacts-in-AOL-Mail
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Cant log into my long time unactive account deactivated
Need to log in to all of my old accounts I think there are many people needing to know I am still alive
If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted If you need information about your account status, please contact our AOL Customer Support team at 1-800-827-6364.
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Contacts
Why don't the new contacts save automatically any more? Be nice if it worked that way again
Hi there,
This feature is not available at this time. I will be sure to forward this to our product team as feedback.
AOL Support
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my aol contacts list comes and goes??
my aol contacts list comes and goes??
It says 'error loading address book'Thanks for reaching out.
While we are investigating situations like yours, we notice you’re using Edge 18.17763 and therefore we suggest you to try to use mail.aol.com from a different browser – try Firefox or Google Chrome.
Thank you for your understanding.
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The option to save contacts automatically when sending email was already sunset. I wanted to bring it back
I want to bring back the option that adds the account automaticallyafter sending an email
Hi there,
Thank you for the feedback. We will pass this information over to our product team for review and consideration in future updates.
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Contacts not sorting by last name properly
When I click on the "Name" title to sort is alpha or reverse order, it is a mess....nothing is sorted correctly. I'm working on a Mac through Safari.
Hi there,
This will be addressed and corrected in our next update. We thank you for your patience.
AOL Product Support
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How can I stop someone emailing me?
There doesn't seem to be a way of stopping someone unwanted contacting you. Why not?
Hi there, although we cannot stop someone from emailing you you can automatically filter those messages into a designated folder for deletion. This can be done following the steps provided here: https://help.aol.com/articles/aol-mail-mail-settings
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Why were my groups from AOL GOLD not copied to AOL Mail? Rebuilding them in AOL Mail is not something that I even want to consider.
Why did my GROUPS in AOL GOLD not move over to AOL MAIL? There is no way that I want to create these GROUPS over again!
It should work now. Please try again.
Also, please check if the groups are made under categories. Those will need to be moved by categories not all at once.
Hope this helps!
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Rename Group
Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name…
We are sorry to hear that you had a bad experience with one of our tech support agents and we want to fix this. In order to do so we need to know more information about the issue.
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Contact List
I have a question I could not find the answer to. In my list of contacts how can I add a field at the top? I would like to be able to see which group they are in (i.e., family, friends, co-workers, uncategorized) Please send me an answer *********@verizon.net
You can go to mail.aol.com on a desktop computer or laptop. After logging in, click on “Contacts”, select the email addresses you want to create a list with. Then, on the top header select “New List”. Name the list, add contacts and then click on “Add list”.
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Aol notifications setting
Restore phone contact with your customers, Please. Unable to contact aol with a simple settings problem, due to my ignorance of his to do so.
No reply from them since yesterday.Our UK team will review your information and get back to you as soon as they have a resolution. Keep in mind that it might take up to 72 hours.
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