AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
54 results found
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Refresh your contacts system
Really........I can't add correctly or delete contacts? WTF?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why are my contacts gone and how can I get them back?
Restore my contact list
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Try to Actually Help!
Have a point of contact in your help menu, instead of just ignoring everyone, at least try to show that you are actually willing to help!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Communication
It is virtually impossible to get your updates when email is down. A better part of last 5 years was stuck on iPhone because I could not get the Geo-fence off. I imagine this is why all of my software from just the year before has no idea how it got here. My desperate effort to resolve the communication barrier is what has become of my reputation. That seems unfair especially since I opened every personal avenue to access my account. I find it hard to believe people in general would feel comfortable about giving their personal life up, in…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Allow us to delete old contacts
Trying to delete old contacts that are not valid. Tried 3 times and they won't delete
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Better security and tracing of where emails are originating and sign ins - RED FLAGS noticed justice to the victims & deliberate evil intent
Someone was sending emails on my behalf & to email addresses I do not know esp regarding mental health & requests for mental health services for myself! This is a HIPPA violation first of all & I do not have the personal resources to help myself resolve this. I am being attacked for some reason & I do not know why & I do now have anyone taking a stand for what is truly right BEFORE GOD & saying this isn't right to do to someone & stopping it. I can stand before God at the end of my life…
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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AOL lost
Why has Firefox removed my contact for AOL?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email Contact Bug in Deletion
Trying to delete certain contacts doesn't work, no matter what method or email style in AOL. The representative says this is a new problem he never encountered before. It doesn't exist on ALL contacts when deleting, only certain ones. Most delete automatically when clicking the garbage pail. But these certain ones don't delete and the system asks if I want to delete. But nothing works! Help!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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cannot see Contacts folder in AOL mail
Contacts folder missing in AOL mail
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Please answer my feedback soon as possible!
I am not able to delete any contacts when using the AOL Classic version. Contacts are able to be deleted when using the New version of AOL, but when going back to the Classic version those contacts are still there and have NOT been deleted. Please contact me on ** or send me an email to resolve this glitch, please! Thank you.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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What happened to the Address book???
Give old versions as an option!!!
What happened to the Address book??
New computer came with windows11, now all my contacts are gone, friends and relatives got SCAM e-mails asking for money in my name and the only way I can find my favorite list (old one is gone too), is by opening up mail first.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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How do I recover my contacts list from the previous version of AOL e-mail?
Provide detailed instructions
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
For information on how to change your recovery options on your AOL account, please refer to this article:
https://help.aol.com/articles/add-or-update-aol-account-recovery-information
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this is a mess
how to remove the hundreds of contacts I now have on my iPad
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Aol Mail web Add Contact dialogs do not allow input today!
I went to process some un-spam by adding contacts and after I clicked add contact I could not enter a name, they keyboard did not produce any input.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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email
Star: I have had about 5 email addresses with aol and its becoming a lifestyle problem in technology. What is said from my email is a big deal and I am advising an investigation in court. Even phone numbers. I mean we are not sloppy technology people. Can you get my emails to me without all this trouble and chat rooms back up if the court advises it and do things the court say do without drama.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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cannot delete a contact on address book
I cannot delete a contact from the address book
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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why blocking emails i send to people in my contacts
MAILER-DAEMON@aol.com ID NOT A CONTACT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO STOP SCAMMING MY NECESSARY EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Unable to add New Contacts (SAVE button doesn't work)
I have failed multiple times trying to add a New Contact. I fill in all the info and the "SAVE" button doesn't work/do anything. Can't click it. "Cancel" button works just fine.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi My email currently seems to be OK sending/receiving but I have found that one recipient with a Hotmail address which I have double checke
Hi My email currently seems to be generally OK sending/receiving but I have found that one recipient with a Hotmail address which I have double checked (a Norway .no address) never received my sent emails in 2020 and this week. He has emailed me at my AOL address which I received OK and I email replied back to his message but he has not received it. When I sent a message via my gmail address he received it immediately and I was able to respond. Please advise what may be wrong. I have gone through your ‘problems receiving/sending email’ article.…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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