AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
70 results found
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Start again from scratch. It's useless as it is.
"Once logged in, click on options at the top right hand corner then Mail Settings
In your mail settings, click on the Spam Settings tab
Finally in your Spam Settings, change your spam filter to a level you desire."But there is no Spam Settings Tab. AOL is unbelievably useless.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. I'm sorry to hear about your experience and I'd like to know more details to be able to help. Please message us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we can be contacted at https://help.aol.com/contact/
Thank you!
AOL Team
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Stop emails from yahoo that do not belong to us
There should be no reason that we get emails that are not addressed to us. I am continuously getting emails that are addressed to someone at a yahoo email, and they are not mine. HOW DO WE STOP EMAILS THAT ARE NOT ADDRESSED TO US COMING FROM YAHOO?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Constant AOL pop-ups
I am constantly getting AOL pop-ups, that I need to update my account. I did up date my home page ( unnecessary ) and am still constantly getting annoying AOL pop-ups to up date my account. When I click on the pop-up, it opens a new different page, and then says it can't update right now, as there is no email. It's a giant pain.
Hi there. I'm sorry to hear you're facing this issue! I'd like to refer you to our support team to help you, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or go to help.aol.com to see what other support options are available for you. Thank you!
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i have just complained about the block senders facility on AOL being absolutely useless as it doesn't block email addresses and i now have t
THanks AOL for this and continuing to allow these parasites to infiltrate mine and others personal email addresses and passwords. This is becoming a pain in the **** and I now have to inform not blocked and genuine people who email me of my GMAIL address as you can't be trusted to look after mine and others accounts. I complained about my anger, when discovering an email address I have already blocked, and others when I looked more closely. Since I complained I have received a **** of a lot more than normal. Have you done this on purpose?????
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Blocked Senders Failed To Add
When I try to block a spam sender , why does " Blocked Senders Failed To Add" appear, and the senders are NOT blocked >
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Losing important emails!!!
Losing important emails due to the following -- You have recently contacted us for assistance with emails that are not being delivered. As previously discussed, it appears your email provider has our emails marked as unwanted. --- Why does this happen???!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I dont want WISK ANYMORE
i dont want WISK ANYMORE
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Spam filter tab is missing
Spam filter tab is not showing up and I wanted to make sure this was set correctly because I'm getting a ton of unfiltered spam on my iphone. Used to be there, and no its just gone.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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junk email
aol's got spam email is spam
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I need help
I keep getting a e-mail tell me i want to cancel my aol account, what should I do? Is this spam?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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LDS Email Communication
The email communication from my church has been dropped a few months ago. I would like this to be fixed and not to have to change to Gmail. Can you please work with The Church of Jesus Christ of Latter-day Saints to reinstate email communication.
We apologize for the inconvenience this issue has caused. Unfortunately, at this time Yahoo has chosen to block the sending and receiving of all messages from the Church in general, as well as those sent locally by local leaders. Yahoo believes these messages are spam messages. Not only are they blocking messages, but they are…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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deleted mail from smart phone not deleted when viewing from windows browser
deleted spam from all devices used to access email (smart app, windows pc etc).
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Getting mail addressed to me .....@aim.com. why is that not blocked?
why do i get mail addressed to ...@aim.com. how do i block this?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I don't have an idea, just a question
Is the current email about AOL important information real--I don't know whether to open it.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why is my accounts so screwed up, disgusted with AOL
Why does 99% of my mail go to spam or trash? Why do I pay for such bull and never get any help from AOL? As a charted member you are failing members.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Bulk Mail folder is now subfolder in Thunderbird Trash, cannot be moved
Before I understood the relevance of the AOL Bulk Mail folder when using Thunderbird I deleted it into the Trash folder (it cannot be deleted from Trash). The Bulk Mail folder still works fine there but I would like to move it out of the Trash, but AOL will not allow that. How can I clean this up? I completely reset my Thunderbird data so it appears to be an AOL issue. Can someone at AOL remove the Bulk Mail folder from the Trash folder on the server?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The ********** filter does not work you sorry AOL *****!
The ********** filter does not work you sorry AOL *****!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Block all senders except for contacts
I see I am not the only one with this problem but what is the point of Block all senders except for contacts? You clearly are not trying to implement this! Not only the fact that you refuse to do what you say you are going to do but also the fact that you refuse to engage with your customers about this too. Sort It out!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
- Don't see your idea?