AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
38 results found
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Don't Add Words/Letters for Me
Good day,
When I am typing out an email, the computer will occasionally complete the word before I am done typing or will add words that I may type next. I know it is trying to be helpful, but it is totally distracting. Some people may like this feature, but I find it annoying. I am not saying to totally get rid of it. But maybe there can be an off option for those that don't want to use it.
Thank you.Hi. Please check your browser so it does not have any extensions that autofill your words, such as Grammarly. If you need additional help, you can contact us at help.aol.com
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Add spell check to new aol mail
My mail was recently switched to the new mail system. I like it and would like to retain it, but it is missing spell check. I have found numberous closed threads about spell check, but none state whether or not spell check wil be added to new aol mail. Please answer this question. Will new aol mail have spell check, and if so, when?
Hi there. We appreciate your positive feedback about the new AOL version! Regarding the spell check feature, this is linked to your browser, so if you're using Chrome, please go to the 3 dots button from the top right corner, select Settings, then Languages, and on Spell check, you can select which option works best for you.
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Why does spell check use British spelling instead of USA?
Use USA english dictionary spelling rather than the British. Humor, not humour, Catalog, not catalogue. Get the idea?
Hi there. For USA English spell check, make sure your browser’s settings are set for it.
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slow AOL
At some point in everyday AOL slows to a crawl - 2 - 3 seconds for a keystroke. It is impossible to get anything done. What is the problem?
If this is not corrected I and many other will choose another email platform.Hi there,
Most latency issues are due to software being out of date. I would suggest trying another web browser such as Chrome or Firefox.
AOL Product Support
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I follow the instructions for creating a signature block and save it per instructions. However oftem it is deleted for some reason and I hav
I follow the instructions for creating a signature block and save it per instructions. However ofte it is deleted for some reason and I have to recreate and save. How to fix??
Hi there,
We notice this behavior when an outdated web browser is being used. I would suggest checking for the latest browser update or trying Chrome or Firefox.
AOL Product Support
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Old Account
I have social media and some MMORPG accounts that I have not played in a good while. This time spent away has made me forget some passwords, but I have also forgotten about my email as the recovery.
Is there anyway this can be done? This is my account. It's tamashi45@aol.com.
Are there security questions in place? This account was made when I was a child.
It should have an email to reset a password from myspace received within the past week.
Thank you for any information you can offer,
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.
Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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There is no way I can check for spelling for my mail
There is no way to check for misspelling when I log on to mail and then go to compose like you said to click on for misspelling before I send it.
To enable spell check go to Options—>Mail Settings—>Compose—>Sending section—> enable Check spelling before sending message.
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Compose
I haven't been able to COMPOSE new email for a while. How do I get it back!
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also please try using a different browser.
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give me back the insert button for composing
I want my compose insert button back
Thanks for reaching out.
We are unable to replicate, the Compose button is available on mail.aol.com, please send a screenshot and further details to aolmailquestions@aol.com and one of the technicians will get back to you.
Thank you!
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50% of my emails are frozen and I cannot scroll up or down - why?
50% of my emails are frozen and I cannot scroll up or down - why?
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed.
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why can't I paste a picture into email - was able to do this for many years
restate the ability to paste a pic into a email
Thanks for contacting us. You should be able to do that. Try clearing your cookies, cache and history and then try again to copy and paste the picture.
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overtype
How do I turn off overtype in aol email?
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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links are not showing up blue in sent emails
need links contained in email sent to be clickable by receiver to go directly to a linked website
To send emails with hyperlinks, please go to compose, select the words that you want to sent as links, then click on the link symbol from the toolbar. A new window will appear and in the second field paste the URL.
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Logo in my email signature
I had a logo (jpeg) in my email signature and that has recently disappeared and I don't see how to reinsert it--has that option been taken away?
We wanted to follow-up with you, we are working on increasing the limit for the signature.
If you have a longer signature, please make sure to remove some characters.
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WTF are you idiots doing...used to be able to move emails into folders...now you can't. What ******* programmers do you have there...oh les
How about returning the features to what I had 2 days ago. WTF are you doing...first lost an email worked on for about an hour that wanted to save draft (technically difficulty...try later...then that fking email disappears. Thenb you cannot move email from IN folder to folders - what's next...cannot send fking email! Get your act together, or we canceling subscription.
In order to move an email to another folder, just select the email you want to move and click “More”.
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How to delete old spam email addresses
I have reached my limit on blocking spam email addresses I would like to be able to delete the old addresses so I can add more how do I do that
Thank you for reaching out to us.
You can delete old spam email addresses by hovering over the email address that you want to erase and click the “x”.
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Mail screen shrunk on rt side for no reason ..pls restore screen size
SCREEN SHRUNK on rt side all of a sudden ..what is wrong ? Pls restsore screen size to reg size page on aol mail
You may just need to adjust the zoom settings in your web browser. Hold down the CTRL key and press the + key at the same time until the text looks right. You can also hold down CTRL and press the 0 key at the same time to reset the zoom to default.
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We want to have a Mail Support agent further investigate the issues you encounter. Please email them at: aolmailquestions@aol.com
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Composing emails
Would like to see a button where we can select an out of office with dates we will be away, and also have a signature place where we can include a phrase that goes out with our emails. Used to have this with Verizon, now its not available and I miss it lots. Can you do this? Many thanks.
Here is how you can create a customized away message:
1. Sign in to AOL Mail.2. Under your username, click Options | Mail Settings.
3. Click the “General” tab, if you’re not already on it.
4. Next to “Mail Away Message,” select Custom.
5. Enter your customized message.
6. Click Save Settings.
If you need more information go to: https://help.aol.com/articles/Create-enable-or-remove-away-messages-in-AOL-Mail
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Preparing group email
I would like to set up a group email with 16 email addresses in it without have AOL.COM following each name. Example, I entered the email address and nicknamed it Dave-Nan. After I composed the email, the nicknames all had AOL.COM following them. WHY?????
When entering an incomplete email address (without @domainexample.com at the end) the address book will treat it as an AOL username. To avoid this, we recommend, first adding the contacts in your address book, as individual contacts, then add the new contacts to the list. When creating the individual contacts, you can type the email address and the nickname into their own separate fields.
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