AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Why does spell check use British spelling instead of USA?

    Use USA english dictionary spelling rather than the British. Humor, not humour, Catalog, not catalogue. Get the idea?

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  2. slow AOL

    At some point in everyday AOL slows to a crawl - 2 - 3 seconds for a keystroke. It is impossible to get anything done. What is the problem?
    If this is not corrected I and many other will choose another email platform.

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Most latency issues are due to software being out of date. I would suggest trying another web browser such as Chrome or Firefox.

    AOL Product Support

  3. I follow the instructions for creating a signature block and save it per instructions. However oftem it is deleted for some reason and I hav

    I follow the instructions for creating a signature block and save it per instructions. However ofte it is deleted for some reason and I have to recreate and save. How to fix??

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We notice this behavior when an outdated web browser is being used. I would suggest checking for the latest browser update or trying Chrome or Firefox.

    AOL Product Support

  4. Old Account

    I have social media and some MMORPG accounts that I have not played in a good while. This time spent away has made me forget some passwords, but I have also forgotten about my email as the recovery.

    Is there anyway this can be done? This is my account. It's tamashi45@aol.com.

    Are there security questions in place? This account was made when I was a child.

    It should have an email to reset a password from myspace received within the past week.

    Thank you for any information you can offer,

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.

    Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  5. Compose

    I haven't been able to COMPOSE new email for a while. How do I get it back!

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    1 comment  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  6. give me back the insert button for composing

    I want my compose insert button back

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  7. There is no way I can check for spelling for my mail

    There is no way to check for misspelling when I log on to mail and then go to compose like you said to click on for misspelling before I send it.

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    21 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To enable spell check go to Options—>Mail Settings—>Compose—>Sending section—> enable Check spelling before sending message.

  8. 50% of my emails are frozen and I cannot scroll up or down - why?

    50% of my emails are frozen and I cannot scroll up or down - why?

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  9. We're glad you're here

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    1 comment  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for contacting us. You should be able to do that. Try clearing your cookies, cache and history and then try again to copy and paste the picture.

  10. overtype

    How do I turn off overtype in aol email?

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  11. links are not showing up blue in sent emails

    need links contained in email sent to be clickable by receiver to go directly to a linked website

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    15 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To send emails with hyperlinks, please go to compose, select the words that you want to sent as links, then click on the link symbol from the toolbar. A new window will appear and in the second field paste the URL.

  12. WTF are you idiots doing...used to be able to move emails into folders...now you can't. What ******* programmers do you have there...oh les

    How about returning the features to what I had 2 days ago. WTF are you doing...first lost an email worked on for about an hour that wanted to save draft (technically difficulty...try later...then that fking email disappears. Thenb you cannot move email from IN folder to folders - what's next...cannot send fking email! Get your act together, or we canceling subscription.

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  13. How to delete old spam email addresses

    I have reached my limit on blocking spam email addresses I would like to be able to delete the old addresses so I can add more how do I do that

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out to us.

    You can delete old spam email addresses by hovering over the email address that you want to erase and click the “x”.

  14. Mail screen shrunk on rt side for no reason ..pls restore screen size

    SCREEN SHRUNK on rt side all of a sudden ..what is wrong ? Pls restsore screen size to reg size page on aol mail

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    You may just need to adjust the zoom settings in your web browser. Hold down the CTRL key and press the + key at the same time until the text looks right. You can also hold down CTRL and press the 0 key at the same time to reset the zoom to default.

  15. Logo in my email signature

    I had a logo (jpeg) in my email signature and that has recently disappeared and I don't see how to reinsert it--has that option been taken away?

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    8 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We wanted to follow-up with you, we are working on increasing the limit for the signature.

    If you have a longer signature, please make sure to remove some characters.

  16. We're glad you're here

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  17. Composing emails

    Would like to see a button where we can select an out of office with dates we will be away, and also have a signature place where we can include a phrase that goes out with our emails. Used to have this with Verizon, now its not available and I miss it lots. Can you do this? Many thanks.

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    4 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  18. Preparing group email

    I would like to set up a group email with 16 email addresses in it without have AOL.COM following each name. Example, I entered the email address and nicknamed it Dave-Nan. After I composed the email, the nicknames all had AOL.COM following them. WHY?????

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

    When entering an incomplete email address (without @domainexample.com at the end) the address book will treat it as an AOL username. To avoid this, we recommend, first adding the contacts in your address book, as individual contacts, then add the new contacts to the list. When creating the individual contacts, you can type the email address and the nickname into their own separate fields.

  19. mail in english oder deutsch

    Normalerweise bearbeite und schreibe ich Mails in Deutsch. Oft muss ich aber Mails in Englisch schreiben und da hätte ich gerne auch eine Rechtschreihilfe/-Überprüfung. Kann man irgendwie wechseln?

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mail Failure

    Frequently over the past month, AOL mail unexpectedly signs me out while I'm composing a note. I try to save it as a draft. That results in an AOL message of "Leave or Cancel". Selecting "Cancel" changes nothing, and selecting "Leave" wipes out all of the note I've been writing.
    This has happened more than once. It's not an Internet interruption on my end. It's within AOL, and I wish you would fix it !!!

    E.J.Kidd

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We have a solution for you, please clear your browser history, cookies and cache here’s how: help.aol.com/articles/clear-cookies-cache-h…

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

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