AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
58 results found
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Sending email
I have tried the "new" AOL. It doesn't allow me to send email. As such it's worthless.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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it seems AOL is at it again!!!!!
I was able to have 2 windows open see the email and respond back to it with out going back and forth but guess what it is back once again. I liked where you can see the email and open a new window to respond without going back and forth. Can we fix this issue
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Looking for accessibility help desk for people with disabilities
My name is Michelle Duquette and I am blind. I am trying to look for an accessibility help desk for people with disabilities. I am having a problem with composing an email with using Google Chrome and/or Microsoft Edge. When I compose an email to someonek, I can't put it into the body of the message. I am using Microsoft Word to write my emails and then attached them via the web browsers that I mentioned above. I did try to use AOL Gold, but that is not accessible to me. Is there a way to solve this problem? Thank…
Hi Michelle,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at AOL TTY service for the deaf or hard-of-hearing:
1-800-759-3323 (Must have TTY-enabled equipment)
Thank you,
AOL team
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bug report: "compose" auto-fills To: line with wrong address
In web-based AOL Mail, the "compose" window is autocompleting the "to" line with the wrong address. That is, I type the e-mail address I want in to send the e-mail to, but it randomly replaces it with another address that I have previously corresponded with.
This problem is intermittent and cannot be reproduced on demand. Most recently it happened in Google Chrome on a Windows 10 machine but I think it occurs across platforms.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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alternate email addresses
I do not want to use the email addresses other than @aol.com. How do I delete the @outlook.com and @aim.com addresses or at the very least make @aol.com the default.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Bug: Duplicated reply subject prefix "Re: Re:"
A duplicated "Re:" prefix is added to the Subject header line when replying to an email with a three-line header Subject field as:
"Subject:
Re: 15.4 - How to make Mic work with Discord -- fine with Audacity and
arecord??"AOL Mail generates a reply with the header field:
"Subject: Re: Re: 15.4 - How to make Mic work with Discord -- fine with
Audacity and arecord??"Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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inserting a picture in new aol mail
When trying to add pictures into a composed email from my picture account it will not let me move forward more then one photo at a time.
If this allows more then one at a time it would be very helpfull and time saving. I send a lot of pictures that this feature needs adjusted.Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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fix tiny text in aol address and subject fields
How do I fix tiny text in aol address and subject fields ONLY - everything else is ok. ONLY the size of the address and subject text is VERY small.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email not connecting to Kindle Fire HD10 for past three days
Need assistance with my AOL not communicating with my Kindle Fire HD 10 it was doing fine three days ago...I have reached out to Amazon and worked with at least two techs but no sucess. I can access OL on my iPhone and my MS tablet...so need some technical assistance. Thanks!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I hate the new format. How can I go back to the old way? If I can't I will probably drop your email. It is so screwed up LET ME GO BACK!
I hate the new format. How can I go back to the old way? If I can't I will probably drop your email. It is so screwed up LET ME GO BACK!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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https://help.aol.com/contact/ does not work either, reason listed Covid
Needed help to find out why Save button in contacts does not work. I do not have twitter or facebook, so they listed a web address. That does not work either.
Hi there. Please call our support team at 1-800-827-6364 to assist you with this issue.
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I received the message I am no longer signed in.
You took over Verizon Email accounts. I never had an issue before but now the message comes up I am no longer signed in.
Thank you for looking into this
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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PLEASE Fix the mail forwarding glitch that results in error "There was a problem saving the message. Please try again later. (EP-5000)"
There was a problem saving the message. Please try again later. (EP-5000)
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why does AOL charge a fee? Other ISP do not. AND you can't place a "vote" herein
Why does AOL charge a fee? Other ISP do not. AND you can't place a "vote" herein
WHY doesn't AOL respond to questions?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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you can improve AOL by getting rid of predictive/suggestive text from composing email! or tell me how to turn it off!
tell us how to get rid of predictive/suggestive text. its not auto spelling correct issue. it is suggesting words or spelling tenses that i may not wish to use. as i type it thinks it knows what word i would like to write. its annoying as **** and giving me a migraine! your help would be greatly appreciated.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The people who work here may be as outdated as your service.
I'm trying to send an email to the 49th company on the Fortune 100. T-Mobile. When I send an email to them I'm being told it's an invalid email address. I really believe it's because of the hyphen. Gmail would never have this remedial issue in 2022. You need to get your **** together.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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How many times do I have to verify my account after 'suspicious activity'?
This 'verification' has been going on for days now, as according to AOL there has been 'suspicious activity' on my account. I'm fed up with having to 'verify' to get into my own account. Please stop it!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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having an experience about the content of my email, instead showing my AOL domain, it appears diff. domain which is gmail.
having an experience about the content of my email, instead showing my AOL domain, it appears diff. domain which is gmail.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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