AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. how to clear email address in the query box-

    how do you clear email address in the query box- I have the same " 6 helpful" emails addresses that I cannot get rid of - please prove a clearance tool

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  2. fix the header boxes on the main page

    First, please the header boxes on the main page, they spin past in a blur and I can't make heads nor tails of them. Also, please fix the main page so it remembers my location, it always defaults to NY and I do not live in NY. THANK YOU!

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

    If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

    If this does not work, please clear your cache, cookies, and history.
    Here is an article for instructions: http://aol.it/1KTJUg6
    Then try adding in your Zip Code again.

  3. Fix the automated message PLEASE!!!!!!!!!!!!!!!!!

    PLEASE improve your outgoing automated message. They asked for the first 4 letters of my email address which I had to yell into the phone 5x before I was connected. Have been a loyal AOL member since 1996 or 1997 and should not have to work so hard to get to tech support. I am never late paying you for my support. Is it possible for you to change, update or just plain fix the automated message?

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  4. SIGN IN ISSUE

    i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE

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  5. AOL Email Incredibly Slow

    AOL email has been incredibly slow for several weeks. Have to wait a long time for it to respond to alphabetical letters typed, opening an email, moving, closing, deleting emails and all other activities. It has become unacceptable. Tried signing out, closing and reopening aol but nothing helps.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Many times latency is caused by an unsupported or outdated browser. I would suggest checking your current web browser for an update.

    AOL Product Support

  6. delay in signing on.

    When signing on after entering password geo.yahoo takes on average 30 seconds before continuing. Excess amount of time?

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    In most cases latency normally occurs when software is out of date. We do recommend. trying another web browser such as Chrome or Firefox.

    AOL Product Support

  7. You could help us dummies a lot by placing a 'back button' arrow yourself

    Hi, older people like me often make the mistake to hit the back button of the browser while reading our mail.. which was not the intent. You anticipated on this because we get the Oh-No! message with a Go back option whenever we do (which is often!) You could help us dummies a lot by placing a 'back button' arrow yourself on the darker grey bar just above the email. This bar is currently only used as a link to AOL start page and not in use otherwise like the top 'light grey' bar. It would even be possible to…

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for the feedback. I will pass this information along to our product team for consideration in feature releases.

    AOL Support

  8. How can I add and view Contacts in AOL?

    How can I add and view Contacts in AOL?

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    1 comment  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  9. What happened to the back arrow?

    What happened to the back arrow? Recently after reading a message, I have to go to "inbox" to go back to the inbox. I used to be able to hit an arrow within the message menu that would take me back. The way it is now, I have to wait for all of the messages to re-load. I like the old way better so I can be back at the inbox and decide how to manage my messages.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    To return to the mailbox, you are able to click the “X” option in the top right instead of clicking Inbox. You are also able to select the down and up icons to go through mail in your inbox.

  10. STOP compiling ads based on past web searches!!!! JUST GIVE ME MY EMAIL Like GOOGLE DOES!!!

    STOP compiling ads based on past web searches!!!! JUST GIVE ME MY EMAIL Like GOOGLE DOES AND LEAVE IT AT THAT. I no make it a point to NOT buy from the ads you force upon me. You can do better in these frustrating times,

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    60 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can easily disable the ‘Today on AOL’ news feed by following the steps below:

    - Click the ‘Options’ menu located in the top right corner of the screen
    - Select ‘Mail Settings’
    - In the ‘General’ tab, un-check the ‘Show me Today on AOL when signing in’ feature

    This will allow you to go directly to your Inbox when signing in to your email account.

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    4 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. In case you sign in from a new device or using a new network you will be asked to verify that you are the owner of the account for security purposes. Once the device gains enough reputation you will no longer be asked to verify your login.

  13. Can't rename my folders

    I can't rename my folders using the web interface, Help.

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    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies If the issue persists we recommend using a different browser.

  14. Bing

    Hi! On my iPhone I tried to use bing to pull up aol, I click the button to get the menu of folders. I click a folder but nothing happens! I click search box, but can’t type anything. I do person icon to sign out, and see click to close bar, but click doesn’t do anything. All these things work fine on safari. Please fix them.

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  15. email setting to NOT see aol news page when logging in...not working recently.

    I have email setting to NOT see your aol news page when signing in to emails, but the past few days this setting is not working.

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    1 comment  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Website is not working as it should ( and used to ).

    When trying to clean up my E-Mail it does not allow me to click on a box and go down a bunch to the last one I want to delete and the shift-click and auto fill DOES NOT WORK. It used to and now it doesn't. I went to the AOL "help site" and it does not let me ask a question or inform them of their problem unless I upgrade my service. TOTAL *** when it is an AOL problem - GEEEEEZ.

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  17. aol mail access

    how do i get into my mail from my daughters home

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  18. Be able to see mail filtered to folders, in Inbox or other notification

    Hello AOL,
    Thank you for the ability to create filters for email to go folders. The challenge is that we do not see the auto-filtered to folders email, in the inbox, so it is often overlooked.

    Is there a way to see in the general inbox, and also find in the folders? If so, along with subfolders, I would use this filter feature more frequently and effectively.
    Thank you for your consideration,
    Kim

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  19. Can't get into my account on a Sunday and I am suing you for a lost contract

    On a Sunday morning when I am finalizing a business deal I was unable to enter my AOL email because it decided, for the 1st time in 15 years, to do a phone verification check. I no longer own a phone a do not have any access to my prior numbers, and therefore I have lost this business deal, and your company has cost me over 50,000 dollars. I intend to sue you and am contacting my lawyer now

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

    We are truly sorry for any inconvenience. You can contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.). They will be more than happy to help you reset your password.

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.

  20. log in issue related to guce.advertising.com

    I am unable to log in to my AOL/Verizon webmail at work:

    I try to access my webmail via this link: https://mail.aol.com/webmail-std/en-us/suite

    Note: My corporate network is very slow and pages sometimes time out, but I can usually get to them by simply reloading the page.

    Over the past several months, by using the link above, I would get to the log in screen, enter my email, get to the password screen and enter my password. After hitting enter, the browser "circles" for a long time, then the URL bar changes to: https://guce.advertising.com/collectIdentifiers?sessionId=1_cc-session_d250abfc-bcd0-41ec-b5ab-d9112d7df63e

    AND I get an error message stating:…

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    2 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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