AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
37 results found
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THANK YOU
Thank you for returning to the old format. I am very appreciative and will continue to use my AOL mail that I've been using since 2001.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Whatever this new version is it's terrible
Put back the old version of email. I didn't ask for any updates or changes. I don't want to hit page numbers to read emails from yesterday. I want to scroll through all my emails like I always did until today for some reason. Please put email back or I may have to leave AOL.
Hi there. You might be using the basic version of AOL Mail. Here's how to switch back to the standard version: https://help.aol.com/articles/switch-between-regular-and-basic-aol-mail
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Cleaner
Kindly cancel CCleaner. I am not satisfied with it. *@aol.com
Hi there. To manage your subscriptions, please go to my https://myaccount.aol.com/
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Delete my account. I am dead. I will NOT pay for anymore service. *@aol.com
My wife died in Dec., 2021. I have been trying to delete her account. You are making that unnecessarily difficult. Delete the account of *@aol.com immediately. I will NOT be paying anymore for this "service".
*We're very sorry for your loss.
In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.
Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.
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STOP making a new window
It is simply torture having a new window pop up every time i click to read my mail! That and the AOL pop up over my mail that I have to close EVERY time! Google doesn't do this, you're making it harder to stay
Hi there. Please make sure to do not have the option to ''Always read mail in a new window'' enabled. To check that, click Options>Mail Settings> General.
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Where is MOVE/MORE icon to Move Mail to FOLDERS? Used to be at the top but not there. The best icon Search for Sender ALSO not there. HELP
Where is the MOVE/MORE icon to Move Mail into FOLDERS? Used to be at the top but not there.
ALSO The best icon Search for Sender not there in Menu.
HELP ASAPHi there,
Please make sure you're on the standard version of AOL Mail. Click on Options from the top tight corner then select Standard version.
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weather
on your AOL's website for the today's weather shows 70's but instead for your hourly hour by hour shows 50's and 60's what's going on or happening with that!!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Mail
Support, how can I retreive all my messages for my account since I have not logged into in a long time? Thanks.
Hi. If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.aol.com/articles/reasons-aol-deactivates-or-deletes-an-account
Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. While your recent login reactivated your account, the data deleted is not recoverable.
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how to clear email address in the query box-
how do you clear email address in the query box- I have the same " 6 helpful" emails addresses that I cannot get rid of - please prove a clearance tool
Hi there,
You should be able to click the ’’x’’ from the right side of the suggested email address to remove it from the list.
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fix the header boxes on the main page
First, please the header boxes on the main page, they spin past in a blur and I can't make heads nor tails of them. Also, please fix the main page so it remembers my location, it always defaults to NY and I do not live in NY. THANK YOU!
When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.
If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.
If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: http://aol.it/1KTJUg6
Then try adding in your Zip Code again. -
Fix the automated message PLEASE!!!!!!!!!!!!!!!!!
PLEASE improve your outgoing automated message. They asked for the first 4 letters of my email address which I had to yell into the phone 5x before I was connected. Have been a loyal AOL member since 1996 or 1997 and should not have to work so hard to get to tech support. I am never late paying you for my support. Is it possible for you to change, update or just plain fix the automated message?
Hi there, I’m sorry for the inconvenience this has caused you! I will make sure to pass your feedback along to the right team. Additionally, you can contact our support team through chat, at https://help.aol.com/contact/
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SIGN IN ISSUE
i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE
Staying signed in to your AOL account allows for quick, convenient access to all your favorite AOL services. However, there are some circumstances when you’ll be prompted to sign in again. More info here: https://help.aol.com/articles/fix-problems-signing-in-to-aol-mail
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AOL Email Incredibly Slow
AOL email has been incredibly slow for several weeks. Have to wait a long time for it to respond to alphabetical letters typed, opening an email, moving, closing, deleting emails and all other activities. It has become unacceptable. Tried signing out, closing and reopening aol but nothing helps.
Hi there,
Many times latency is caused by an unsupported or outdated browser. I would suggest checking your current web browser for an update.
AOL Product Support
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delay in signing on.
When signing on after entering password geo.yahoo takes on average 30 seconds before continuing. Excess amount of time?
Hi there,
In most cases latency normally occurs when software is out of date. We do recommend. trying another web browser such as Chrome or Firefox.
AOL Product Support
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You could help us dummies a lot by placing a 'back button' arrow yourself
Hi, older people like me often make the mistake to hit the back button of the browser while reading our mail.. which was not the intent. You anticipated on this because we get the Oh-No! message with a Go back option whenever we do (which is often!) You could help us dummies a lot by placing a 'back button' arrow yourself on the darker grey bar just above the email. This bar is currently only used as a link to AOL start page and not in use otherwise like the top 'light grey' bar. It would even be possible to…
Hi there,
Thank you for the feedback. I will pass this information along to our product team for consideration in feature releases.
AOL Support
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How can I add and view Contacts in AOL?
How can I add and view Contacts in AOL?
Learn how to add, edit, delete, import, and export contacts: https://help.aol.com/articles/Manage-contacts-in-AOL-Mail
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What happened to the back arrow?
What happened to the back arrow? Recently after reading a message, I have to go to "inbox" to go back to the inbox. I used to be able to hit an arrow within the message menu that would take me back. The way it is now, I have to wait for all of the messages to re-load. I like the old way better so I can be back at the inbox and decide how to manage my messages.
To return to the mailbox, you are able to click the “X” option in the top right instead of clicking Inbox. You are also able to select the down and up icons to go through mail in your inbox.
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STOP compiling ads based on past web searches!!!! JUST GIVE ME MY EMAIL Like GOOGLE DOES!!!
STOP compiling ads based on past web searches!!!! JUST GIVE ME MY EMAIL Like GOOGLE DOES AND LEAVE IT AT THAT. I no make it a point to NOT buy from the ads you force upon me. You can do better in these frustrating times,
Please review this article to remove ads in AOL Mail: https://help.aol.com/articles/ad-free-aol-mail
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Provide an option to never see "Today on AOL" We are sick of your politicizing news, power trip.
Provide an option to block out Today on AOL
You can easily disable the ‘Today on AOL’ news feed by following the steps below:
- Click the ‘Options’ menu located in the top right corner of the screen
- Select ‘Mail Settings’
- In the ‘General’ tab, un-check the ‘Show me Today on AOL when signing in’ featureThis will allow you to go directly to your Inbox when signing in to your email account.
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Why do I have to get a code everytime I sign in. I don't use this device exclusively, but I use it every day. it is not a strange computer
Fix the sign in so I don't have to get a code every time I use it!! Irritating!!!
We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. In case you sign in from a new device or using a new network you will be asked to verify that you are the owner of the account for security purposes. Once the device gains enough reputation you will no longer be asked to verify your login.
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