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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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48 results found

  1. Not getting any mail?

    I am not getting any mail???

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    2 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  2. Remember Username

    Why doesn't AoL remember my username after all these years?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  3. New screen

    What moron in a suit thought changing the screen was a good idea? It's not. Now I can't see what the logos on the left side are .Fire this idiot. NOW.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  4. Please advise how to scroll up and down a page when composing email.

    I want help. I don't have any idea how to fix the problem.

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    2 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  5. When something isn't broken don't 'fix' it because you usually break it instead.

    My email was working at 3am CDT now everytime I try to check it I get an error message saying I'm not logged in anymore. Then one of the Blerg errors.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  6. We're glad you're here

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. send me my e mail

    send me my e mail

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  8. Basic/Accesible Failing / Requiring Logout/Login "randomly"

    NEED to restore stable Basic/Accessible access for mail.aol.com (and make it available in Options across ALL other interfaces).

    I am visually impaired, and AOL keeps over-riding my choice of screen color inversion -- have been using workaround of Options -> Standard then returning via Options ->
    In late afternoon 27JUN2022, started receiving "Blerk! Error 5" and requiring hoop-jumping to get back to my email.
    As of later afternoon/evening of same day attempting my normal steps fails and/or simply using Basic/Accessible is semi-randomly reporting "You are no longer signed in to AOL".

    WAS SOMETHING CHANGED IN THE INTERFACE (without warning or…

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  9. A long time user of AOL

    I have been using AOL for years, your so-called new and improved AOL is a disaster. How can I can get an older version of AOL? Thank you

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    1 comment  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  10. Orange Distracting Line In AOL Mail

    AOL recently made a change to mail. Now an orange line jumps all over the place when I try to open mail. Can you change this back to the old way? That orange line is annoying, unstable, distracting and causes imprecise mail actions.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  11. Get rid of the new version!

    i don't have a suggestion.....just want you to know that I have used and loved AOL mail for probably at least 20 years and have loved it but i hate the new version ......particularly the breakdown by pages. It now seems almost impossible to find anything from the past.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  12. I can't sign off from email.

    It has to be easier to learn of and correct problems.

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    1 comment  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  13. We're glad you're here

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  14. Why did you change the format?

    The new format makes it harder for me. I need to go back to read the message before I get to the box to check what to do with it. Put the box back like it was please.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  15. must disconnect VPN

    as of January 21 2022 I must disconnect the VPN to load AOL /verizon e-mail. Please fix this so I don't have to do that. Thank you

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  16. Need to fix the failure to log out mail of aim

    the inbox of mail.aim.com cannot logout after use

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  17. We're glad you're here

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  18. Multiple requests for TPA

    Every time I try to log on to AOL in the last week, I am asked for a TPA - even from the same devices or if AOL has timed out. How do I stop this?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  19. old mail

    Why on Earth would you do away with "Old Mail"? I've used AOL for many years and now I'm starting to find that is "Unusable" because of your recent changes. Sad, you're going backwards not getting better like you should. Please restore this or you are going to lose many more customers in my opinion.

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  20. Aol is not allowing me to create an email; when I type in the area it suggest I leave the page or cancel

    Aol is not allowing me to create an email; when I type in the area it suggest I leave the page or cancel

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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