AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. WHATS THE POINT OF FEEDBACK WHEN NO ONE RESPONDS ? LOUSY CUMSTOMER SERVICE !

    PUT CONTROL OF MESSAGES BACK INTO HANDS OF USERS ! STOP SENDING MESSAGES TO 'OLD EMAIL' FILE EVERYTIME A USER OPENS ONE. ....AND ALL THE ADDS ARE DISTRACTING AND INFRINGE ON USERS PERSONAL SPACE !!!! YOUR PRODUCT STINKS...FIX IT !!!

    9th ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. My AOL email will not stay signed in. Your "fix" for this problem doesn't work. Fix it or I will also go to Gmail.

    My AOL email will not stay signed in. I already reported this, as have hundreds of others. Your "fix" has no effect. In fact, now every time I am forced to re-sign in I'm asked to prove I'm not a robot, and I am forced to pick out the items indicated in a picture. YOUR INCOMPETENCE HAS REACHED NEW HEIGHTS!

    20th ranked

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    Gathering Feedback  ·  4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. CAPTCHA every time I log in? RIDICULOUS!

    I understand that AOL might think it is doing users a big favor and protecting them by requiring the CAPTCHA photo selection, but EVERY SINGLE TIME one attempts to log in??? Crazy, frustrating, and extremely frustrating for those of us who log in four or more times a day! I notice I am not the only user who is upset about this, so perhaps AOL should pay attention and do something about it, cutting back the CAPTCHAs to once a month, or even once every other week, but NOT EVERY TIME EMAIL IS ACCESSED. You want AOL users and count…

    17th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. I've used aol for 21 years but it's obviously time to move on now.. they haven't that's for sure!

    Make your email accounts easy to read like all the others do.. it's like being back at school reading emails now!
    Why did you change things when you had it right already?

    30th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow us to block more than 1,000 e-mail addresses. Please expand to 5,000, at least!

    Allow us to block more than 1,000 e-mail addresses. Please expand to 5,000, at least!

    21st ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. I cancelled today, reason, cannot use games unless I give you approval to share my information,,,REALLY I PAY YOU,

    give paying members the right to protect their data and access the games we PAY to use

    51st ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Increase spam blocking limits

    Change the 1,000 spam block address limit to 5,000 spam block addresses.

    88th ranked

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. aol mail

    corkybh63@aol.com,corkyb63@ aim.com cx not preferred to see this option on cx aol mail compose setting option, try to ask a assistant on sts. but as a sts respond it cannot remove it because it a alias, but try to remove it on mail settings i try also to remove it on contacts in case it there was a similar email but there is not similar for those user name that want to remove.We would like to receive a respond for this "ASAP" so we can give a good advise for cx for this kind a problem.thank you

    88th ranked

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Help changing password and phone number

    I had a problem with one account and would like to change my aol password. I recently purchased a new verizon phone and my number has changed from 1-573-374-1597 to 1-573789-3829. Can you help me do that. I am 82 and not great on the computer.

    88th ranked

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Get access to account.

    I lost access to my phone number and now I cannot get into my mail even if I have a password. AOL does not have a service for restoring access without a phone or changing the number.
    Help restore access to my mail, please.

    I was offered to contact support on twitter or facebook, but they can not help me.

    Phone support is only available to residents of US or Canada.

    Who can help me? I am in Cyprus.

    88th ranked

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. How to switch news feed from USA to UK?

    I am not in the aol app I am on my windows laptop. I live in the UK. Suddenly Today on AOL is showing me USA news and not UK. I have reset my location and it is STILL showing me USA news. All the articles I can find are instructions for how to do it in the app. I am not using the app. These instructions are not appropriate for a laptop. PLEASE tell me what to do because it is not obvious at all.

    88th ranked

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  12. I received this email today is it correct We are closing all old version of your AOL E-mail as from MONDAY JAN(01/17/2022). Tap below and si

    We are closing all old version of your AOL E-mail as from MONDAY JAN(01/17/2022). Tap below and sign-in to get a more organized mailbox to avoid being De-activated.

    IS THIS A FRAUD?

    88th ranked

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  13. All new email going to Trash. Please help??

    All new email going to Trash. Please help??

    88th ranked

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  14. Recurring failure notice won't stop

    No clear way to stop a recurring Failure Notice. Not seeing any way to stop the same notice that is repeating more than 50 times in my Inbox and don't want to miss a new Failure Notice. There needs to be a Help answer for this.

    36th ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mail Rules

    In Microsoft Exchange (and Outlook), we can define "mail rules". If certain conditions of an email meet certain conditions, the client (in the case of Outlook) or the server (in the case of Exchange), can pre-apply what you want. This can include marking things with tags, moving things to folders, and even marking things with flags or read. Using client apps like Apple Mail or Windows Mail, I can do a lot of the same things, but I would like server-side settings. In AOL Mail Settings, I would like to define server-side rules beyond just blocking certain senders, much like…

    88th ranked

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  16. Stop forcing me to prove I'm not a robot!!!!! This is NOT a bank account!

    Stop forcing me to prove I'm not a robot!!!!! Your email box is NOT a bank account. I never get the characters you send either - and can't get to the spam folder to look for them. What idiot thought this one up???

    30th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. client connect

    A few days ago my Thunderbird email client stopped working.
    I am a Verizon user and my email is robert.fetter@verizon.net.
    When I start it, it connects to pop.verizon.net and sends my user name, In a while it times out and I get "Sending of password for user robert.fetter did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later."
    I have a subaccount of dkdfetter set up for my wife and things are working for her.
    I know my password is set right as I can log in to the Verizon web sites.
    To get…

    51st ranked

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    Gathering Feedback  ·  2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. show timestamp

    It would be helpful to show the Time along with Month & Date, when viewing In-box folder and SPAM folder. This may possibly indicate a clue as to who needs to be notified regarding their e-mail - and reduce SPAM.

    88th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. User select reading pane position - layout of email

    Allow user to select reading pane position - I prefer on the right side not the bottom. This abruptly changed in the last week

    51st ranked

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  20. Delete large groups of email

    Should be able to delete more than 100 emails at a time. I search based on @emailaddress.com but can only delete 101 emails at a time. Consequently I have many tens of thousands of emails. :-(

    36th ranked

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