AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. WHATS THE POINT OF FEEDBACK WHEN NO ONE RESPONDS ? LOUSY CUMSTOMER SERVICE !

    PUT CONTROL OF MESSAGES BACK INTO HANDS OF USERS ! STOP SENDING MESSAGES TO 'OLD EMAIL' FILE EVERYTIME A USER OPENS ONE. ....AND ALL THE ADDS ARE DISTRACTING AND INFRINGE ON USERS PERSONAL SPACE !!!! YOUR PRODUCT STINKS...FIX IT !!!

    6th ranked

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    Gathering Feedback  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. CAPTCHA every time I log in? RIDICULOUS!

    I understand that AOL might think it is doing users a big favor and protecting them by requiring the CAPTCHA photo selection, but EVERY SINGLE TIME one attempts to log in??? Crazy, frustrating, and extremely frustrating for those of us who log in four or more times a day! I notice I am not the only user who is upset about this, so perhaps AOL should pay attention and do something about it, cutting back the CAPTCHAs to once a month, or even once every other week, but NOT EVERY TIME EMAIL IS ACCESSED. You want AOL users and count…

    15th ranked

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  3. My AOL email will not stay signed in. Your "fix" for this problem doesn't work. Fix it or I will also go to Gmail.

    My AOL email will not stay signed in. I already reported this, as have hundreds of others. Your "fix" has no effect. In fact, now every time I am forced to re-sign in I'm asked to prove I'm not a robot, and I am forced to pick out the items indicated in a picture. YOUR INCOMPETENCE HAS REACHED NEW HEIGHTS!

    19th ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow us to block more than 1,000 e-mail addresses. Please expand to 5,000, at least!

    Allow us to block more than 1,000 e-mail addresses. Please expand to 5,000, at least!

    21st ranked

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  5. Delete large groups of email

    Should be able to delete more than 100 emails at a time. I search based on @emailaddress.com but can only delete 101 emails at a time. Consequently I have many tens of thousands of emails. :-(

    26th ranked

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  6. client connect

    A few days ago my Thunderbird email client stopped working.
    I am a Verizon user and my email is robert.fetter@verizon.net.
    When I start it, it connects to pop.verizon.net and sends my user name, In a while it times out and I get "Sending of password for user robert.fetter did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later."
    I have a subaccount of dkdfetter set up for my wife and things are working for her.
    I know my password is set right as I can log in to the Verizon web sites.
    To get…

    42nd ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Continue to enhance spam filters

    I would like to know why I received a notice this evening (8/4/2021) that AOL did not recognize my laptop device as one used to log in previously. The laptop is the same one I have been using for over 3 years.

    I used the security code sent to my cell phone. Just want to be sure nothing is wrong with any settings.

    26th ranked

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  8. today on aol, all i get are 3 boxes with greyed out screen. this is going on for two weeks

    it has been over a month and my today on aol all three boxes are all gray, what is being done about this.

    42nd ranked

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    Gathering Feedback  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Editing my privacy settings

    Editing my privacy settings is required to display certain content in new stories on my android mobile.
    When I edit my settings the changes cannot be saved. :-(

    42nd ranked

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  10. Interface with Office 365

    Seems neither no setting for AOL used within Microsoft Office 365 Outlook takes them, nothing POP, IMAP, Outlook.com, Office 365 - I have to manually log into this account to keep it from getting deleted after over four decades, I use it for research not a main email site, I have used Outlook for over four decades never have I seen such a mess at AOL, first Yahoo, then Verizon, the AOL Verizon, can you make up your mind who you are and have the users have the proper setting to set up Office 365 Outlook!

    42nd ranked

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  11. Recurring failure notice won't stop

    No clear way to stop a recurring Failure Notice. Not seeing any way to stop the same notice that is repeating more than 50 times in my Inbox and don't want to miss a new Failure Notice. There needs to be a Help answer for this.

    42nd ranked

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  12. I've used aol for 21 years but it's obviously time to move on now.. they haven't that's for sure!

    Make your email accounts easy to read like all the others do.. it's like being back at school reading emails now!
    Why did you change things when you had it right already?

    72nd ranked

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  13. AOL mail is so far behind other services

    Settings is a mess. It is hard to find what you want to change, if it is even available. Filters and folders is overly complicated and are very hard to set up, I have to move my email manually.

    These are just a few of the problems. I have had an account since AOL first started, using a CD from Walmart. I only have it now because it is like a phone number, I have always tried to never change one if I can. But it is getting so bad that I am thinking of cancelling it. It will take…

    42nd ranked

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  14. Security

    It's amazing after all this time (over 2 months), you guys haven't realized you have a glitch in your system. I have removed the phone number ending in: *75 from account more times than I can count BECAUSE THE SIM CARD HAS BEEN HIJACKED/MIRRORED by my gang stalkers: (https://YouTube.com/KimMeWyatt) and no matter how many SIM cards I get, THEY STILL HACK IT, so, as a result, I no longer use the number! Low and behold the number is back on my account as a 2-step verification option AGAIN! The funny thing is, after talking with one of

    42nd ranked

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  15. User select reading pane position - layout of email

    Allow user to select reading pane position - I prefer on the right side not the bottom. This abruptly changed in the last week

    72nd ranked

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  16. Get updated passwords correctly, AOL!!

    I am so tired of AOL sending me a message that I need my password to sign into an account, or to see something on my MAC computer. And then, my PW is usually rejected, even though it was changed and verified by AOL. My idea, PLEASE get this one right! Once a PW is changed and approved, check files or however AOL does this, and see that the correct password has been used. I just changed my password, "AGAIN!! I sure hope AOL finally gets it correctly!

    72nd ranked

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  17. Stop forcing me to prove I'm not a robot!!!!! This is NOT a bank account!

    Stop forcing me to prove I'm not a robot!!!!! Your email box is NOT a bank account. I never get the characters you send either - and can't get to the spam folder to look for them. What idiot thought this one up???

    42nd ranked

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  18. Seriously requested feature

    AOL was mostly a newbie app until it became part of Verizon, whose users tended to be more experienced. As one of the latter group, I am
    perpetually annoyed by the confirmation prompts for spam and deleted files folders. I know why this 'feature' is there, but I'd appreciate the option to disable these to save the extra steps (many thousands of mouse moves and clicks and still counting).

    42nd ranked

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  19. Why does my login keep changing from English, I have never changed my computer settings and all other applications show in English. However

    Why does my login keep changing from English, I have never changed my computer settings and all other applications show in English. However every so often my AOL login change to a foreign language why!

    72nd ranked

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  20. Flag

    Like to see flag on right side.

    72nd ranked

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