AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I only want "UNREAD EMAILS"!

    I only want to see my unread emails. NOT thousands of others that were read.

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  2. Let me re-register my first ever email address.

    It was deleted for inactivity, I don't see the point of not allowing me to use the same username. It was my first ever email address and special to me, I would really like the option to re-register the username.

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  3. The policy of not allowing the use of an old password STINKS!!! {and the policy AUGHT to be changed}

    Sometimes a password change occurs for reasons beyond our control. The policy of not allowing a previous password - or even one similar STINKS and aught to be changed to allow perhaps not the last password, but SOME previous password... I mean how many passwords are we EXPECTED to remember???

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  4. STOP SPAMMING YOUR CUSTOMERS

    AOL has settings to allow its users to opt out of marketing, and they clearly are meaningless. I have previously opted out of all marketing, including for NordVPN, but yet I still get the solicitations for that specifically. Furthermore, there is no opt out of all, so when a new category is added it defaults to enabled for marketing.

    This is ******** and you know it. Stop being scum and do the right thing.

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    AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product being promoted by setting the appropriate preference to "OFF". If you set marketing emails to "OFF", you may still receive important information about your AOL features and services or your account by email.

  5. DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

    DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

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  6. Stop deleting email from my trash folder.

    I want you to stop deleting my emails from my trash folder. I place them there to get them out of my inbox, but that does not mean I am ready for them to disappear. You took 100's of my inbox emails and disposed of them in my trash folder, and then AOL deleted them. Until I figured out what happened, it was now too late to recover. I pay for this service and should have every right to keep what I want for as long as I want. Would you please remove or allow us to turn off the…

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  7. Problems with instructions on third party app password creation

    Received an email regarding the need to change how third party app (such as Apple iPhone mail or Thunderbird) would login to retrieve AOL mail. The instruction suggests the creating of an app password to be used by the third party app. The problem with the instruction (on https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in) is that under Thunderbird step 4 stated "Remove Account" --if you do this you will lose all your previous emails in that box. I have important sensitive business mail I need to preserve so this method won't work for me (i.e. removing account and creating a new one).

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    Hi there,

    As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    You can reach out to Thunderbird support to help you with their app’s settings or you…

  8. Editing my privacy settings

    Editing my privacy settings is required to display certain content in new stories on my android mobile.
    When I edit my settings the changes cannot be saved. :-(

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  10. Email address hacked?

    I'm sending email to friends who tell me the email address they are seeing is not mine (mine is *@verizon.net and they are geting some odd address *@verizon.net) - wondering if I've been hacked? Wondering what I should do?

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    This is your email alias, which was automatically created when your Verizon email account was setup.

    The alias in no way changes your user name and does not create a new mailbox; it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on.

    To setup your default Send From address in AOL Mail, open the Compose window then click the drop down arrow from your email address. If you need additional assistance, please contact us at help.aol.com

  11. message on AOL

    Why am I suddenly receiving this message on AOL, never been a problem before ?
    Video Not Available
    Unfortunately, this video is not available in your region.
    RS-100-202

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  12. Where is your password manager that creats secure, random generated password AND remembers them (Like benefit LastPass)rs them

    Where is your password manager that creats secure, random generated password AND remembers them (Like benefit LastPass)

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  13. Mail Settings

    I can't get into my mail setting to stop my out of office message. So now people still think I'm out of office. How do we get that fixed?
    V**
    **

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  14. stupid aol

    Get rid of thr ******* UK setting, when i am located in the USA..What the heck is wrong with you dummies?

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    When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.

    If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.

    If this does not work, please clear your cache, cookies, and history.
    Here is an article for instructions: http://aol.it/1KTJUg6
    Then try adding in your Zip Code again.

  15. i dont want to see the news on my homepage.

    I dont want to see the news on my homepage. I dont want to see shooting after shooting just to check my email. More is going on in the world than violence. How do I change this?

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    Hi there! You can always go to mail.aol.com to access your mailbox directly. If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

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  18. I am currently finding that when I restart my computer and go to aol.com, I am still signed in.

    Prior to the last few weeks, when I closed my email and restarted my computer, I would not be signed in to AOL when I went to aol.com.

    Fix this. It is ridiculous to keep me signed in unless I specifically log out. You are creating an extra step for me to close my email and keep it safer.

    I click on Mail to sign in to my email. I don't click in to Log In. I don't know what the difference is, but there must be one as you offer both options.

    Again, fix this. Why make it more…

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  20. Stop Logging me off, why has that started happening constantly?

    Stop automatically logging me off constantly

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