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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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118 results found

  1. fix outlook mail settings for verizon.net accounts

    why suddenly in Outlook are my verizon.net settings getting changed to yahoo settings? And can't generate app password on aol site.

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    26 comments  ·  Settings  ·  Admin →
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    We're very sorry app passwords are unavailable for AOL Mail accounts. While we upgrade our services, the feature has been temporarily removed. We don't have an ETA on when this will return but we encourage you to check back in the future for updates on the restoration of this feature. Rest assured, you can still access your mail from the AOL app or via a web browser. We apologize for any inconvenience this may cause you.

  2. Mail Security/Nickname

    Hi, I have the following improvement: You should be able to set or use your nickname as a public name. Since the correct name is automatically sent with e-mails, it is quite insecure and man. You don't want every idiot you write to have your full name either...

    Thanks in advance

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  3. New AOL email is not displaying desktop notifications on Windows 10

    I switched to new AOL email when I saw that I could enable desktop notifications on Windows 10; done in the Settings, along with a sound option. While I do hear a sound when new email arrives, I do not see desktop notifications in the Action Center; neither a pop-up, nor in the Action Center's list of notifications. How can I make that happen?

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  4. WHY ARE YOU ******** BLOCKING MY ACCOUNT WITH FAKE ISSUES?

    yOU IDIOTS ARE ONECE AGAIN BLOCKING MY BUSINESS ACCOUT WITH FAKE SECURITY ISSUES. I'VE HAD THAT ACCOUNT FOR ABOUT 40 YEARS. STOP ******* WITH IT.

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  5. How can I remove the try new AOL mail link?

    How can I remove the "Try the new AOL Mail" link? I keep hitting it by mistake and have to figure out how to go back to the classic version.

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    The new AOL Mail interface is planned to become permanent in the future, so the prompt cannot be removed. If you have any suggestions on how we can improve the New AOL Mail, please let us know. For now you can revert it by accessing your Mail Settings.

  6. Remove alias email address from my email account

    vzen1ckxtp@verizon.net Please get a picture that will remove alias created in the account.

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    Thank you for reaching out to us.

    This is your email alias, which was automatically created when your Verizon email account was setup.

    The alias in no way changes your user name and does not create a new mailbox; it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on.

    To setup your default Send From address in AOL Mail (in case it's setup to be the alias instead of your username), click on Options on the top right corner of the AOL Mail page, select Mail Settings from the drop-down menu, go to the Compose tab on the left side, and select the address from which you want to send mail by default from the "Send From Address" section.

    Please let us know if you have other questions or concerns.

  7. Customer emails continue to go to spam after marked NOT SPAM and App Passowrds not working

    since you have upgraded your spam detecting on my emails - the majority of emails that I get are now in spam. I have repeatedly marked them as not spam as instructed by tech support but it continues daily. I have 2 of my email accounts that are used for business and the majority of those emails are associated with a domain name of @Lanterds.com. I need a way to allow those emails to not be marked as spam- some are critical and time sensitive- I should not have to check my spam folder 6- 10 times a day to…

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    2 comments  ·  Settings  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.


    We're very sorry app passwords are currently unavailable for AOL Mail accounts. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.


  8. Please help me remove the 2 step sign in

    please remove the 2 step verification process. I did not sign up for this process.

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  9. Personal Account

    Editing account information. I am having difficulty updating my account information. Improve profile account information edit and update.

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  10. i can not turn off two authentication this sucks

    i can not turn off two authentication this sucks

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  11. birthdate

    Member wants to update her birthdate on her personal information.

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    For security reasons, it isn't possible to update or change the date of birth listed on your AOL account, even if you entered it incorrectly when you first registered your account. You'll need to open a new account if you'd like your account to reflect your accurate info.

  12. I only want "UNREAD EMAILS"!

    I only want to see my unread emails. NOT thousands of others that were read.

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  13. Let me re-register my first ever email address.

    It was deleted for inactivity, I don't see the point of not allowing me to use the same username. It was my first ever email address and special to me, I would really like the option to re-register the username.

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  14. Problems with instructions on third party app password creation

    Received an email regarding the need to change how third party app (such as Apple iPhone mail or Thunderbird) would login to retrieve AOL mail. The instruction suggests the creating of an app password to be used by the third party app. The problem with the instruction (on https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in) is that under Thunderbird step 4 stated "Remove Account" --if you do this you will lose all your previous emails in that box. I have important sensitive business mail I need to preserve so this method won't work for me (i.e. removing account and creating a new one).

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    Hi there,

    As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.

    We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    You can reach out to Thunderbird support to help you with their app’s settings or you…

  15. The policy of not allowing the use of an old password STINKS!!! {and the policy AUGHT to be changed}

    Sometimes a password change occurs for reasons beyond our control. The policy of not allowing a previous password - or even one similar STINKS and aught to be changed to allow perhaps not the last password, but SOME previous password... I mean how many passwords are we EXPECTED to remember???

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  16. STOP SPAMMING YOUR CUSTOMERS

    AOL has settings to allow its users to opt out of marketing, and they clearly are meaningless. I have previously opted out of all marketing, including for NordVPN, but yet I still get the solicitations for that specifically. Furthermore, there is no opt out of all, so when a new category is added it defaults to enabled for marketing.

    This is ******** and you know it. Stop being scum and do the right thing.

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    AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product being promoted by setting the appropriate preference to "OFF". If you set marketing emails to "OFF", you may still receive important information about your AOL features and services or your account by email.

  17. DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

    DISGUSTING Yahoo Ads/Adchoices needs a way to unsubscribe or block. hairy feet, flabby old wrinkled thighs or erection hardness.

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  18. Stop deleting email from my trash folder.

    I want you to stop deleting my emails from my trash folder. I place them there to get them out of my inbox, but that does not mean I am ready for them to disappear. You took 100's of my inbox emails and disposed of them in my trash folder, and then AOL deleted them. Until I figured out what happened, it was now too late to recover. I pay for this service and should have every right to keep what I want for as long as I want. Would you please remove or allow us to turn off the…

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  19. Editing my privacy settings

    Editing my privacy settings is required to display certain content in new stories on my android mobile.
    When I edit my settings the changes cannot be saved. :-(

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    3 comments  ·  Settings  ·  Admin →
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