This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
11 results found
Don't ask my alternate email and phone every time I try to sign in. I have already answered these questions. I can understand periodic refre
Please do not ask alternate email and phone when ever I sign on. They have already been answered. The questions do not have to be asked every time you log in.
Hi. If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your AOL app, recovery phone number, or recovery email address for any of the following reasons:
AOL notices suspicious account activity.
You're using an unfamiliar browser or device.
You're traveling away from your usual location.
You sign in while using a VPN or a proxy server.
You've logged in with a private or incognito window.
There are many attempts to sign in with incorrect passwords.
The "First time signing in from this device" message appears.
You've cleared your browser history or data cache including cookies.
See my post
Sick & tired of you tube pop ups and other annoying advertisements you are attaching to my email account !!! Especially you tube
Click the X on ads in the right column to temporarily remove that specific ad and provide feedback. If you opt out of a certain advertiser, a new ad will appear next time you refresh your page.
REMOVE THE OPTION FR THE NEW FORMAT AND ADD A LINE TO GO BACK TO THE OLD VERSION SO WE DO NOT HAVE HUNT FOR IT
The new version is awful.
MAKE A BIG TAB TO GO BACK TOTHE OLD VESION OF YOU GET STUCK WIT THE NEW ONE!!!!!!!
REMOVE THE OPTION TO GO TO THE NEW VERSION OR MAKE IT TAKE A HUNDRED CLICKS
The new interface is designed to enhance the browsing experience of our members. For now, users will have the ability to switch back to Classic Mail just by clicking on Settings. However, in the later phase of the enhancements, the interface will be permanently switched over to the New AOL Mail look.
Why does AOL have the " Recommended For You" pop up when trying to read the story? Why can you no longer comment on posts? If AOL continues
Why does AOL have the " Recommended For You" pop up when trying to read the story? Why can you no longer comment on posts? If AOL continues to do these things, I will no longer use AOL as my log on page and will go to Google.
We'd like to hear more about this. Please contact our Customer Care team at help.aol.com and send as many details as you have.
Hate this new look with bold font and black background. How can I change it back?
Change it back to how it was before.
When composing a message you can change the font by highlighting and accessing the options above the body of the email.
You can also set up a customized mail theme by clicking on "Options" > "Mail Themes".
In email what does the FLAG do? Mean? I don't see any explanation on use.
On mouse over on a flag, open a small window giving an explanation of flag.
By flagging an email, you can easily spot it in your Inbox, especially if you wish to reply to it at a later time.
Stop messing with the format . I didnt ask you to change my settings. Stop It !!!!!!~!!~!~~!~!
Stop messing with my format. I didn't ask you to change my settings, Change yours if you want and leave my stuff alone.
We have a couple of troubleshooting steps for you to try: https://help.aol.com/articles/aol-mail-mail-settings
Should you need further assistance, please reach out to our mail support team at firstname.lastname@example.org
Mail theme changes after "save" This is an error
Keeps changing the mail theme, even after I "Save" the one I choose. Please fix this!
Please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser , then try again. If still doesn’t work, please try another browser.
You've Got Mail
I am missing my sound when I open up AOL Mail: "You've Got Mail." Why?
To enable “You’ve Got Mail” sound please go to Options—>General—>New Mail section and enable both settings.
Let us have themes where the text is white with a coloured background...white background on black is too bright!
Please log out and then log back in. The issue with the themes has been fixed.
WARNING this is a crazy and impersonal greeting
I am sure this note will not be read by anyone in AOL. So this is just for ME.
I received a WARNING from AOL. I had not affirmed the "oath" from AOL/YAYOO. A FINAL WARNING. Eighteen years as a customer. Management at AOL must be run by thirteen year olds, no twelve year olds. People, think who your real customers are. Those that stick with you for decades are the ones that make your customer base. FINAL WARNING, what's with that. I hate to say this but management must be regressing in their race to survive.
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
That email was not sent from AOL.
We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk
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