AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
14 results found
-
why is it called sexmail.com?
when asked to try themes it says try the new sexmail.com
is this what AOL calls itself these days?Hi there. I'm sorry to hear you're facing this issue! I'd like to refer you to our support team to help you, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or go to help.aol.com to see what other support options are available for you. Thank you!
-
Improve it by allowing me access to my email which I have had for thirty years. Why is it unavailable?
Let me have my email account!
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
-
Do not like the imposed upon us new email format ; cann I get my old EMAIL PAGE DESIGN BACK WITH THE OPTIONS THAT ARE NOW MISSING; I DID NOT
I opened my AOL EMAIL this morning Dec 17th only to find it re-designed and I cannot type in a name or address to find all under that category I despise the capital alphabet letter in front of one's email address How do I have my email page returned to December 16th's style? HORRORS! and I pay for this? Please advise.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
-
Overall layout/ appearance of AOL Mail!!!
New AOL mail is not too user friendly!!! When typing comments, you are not able to change the size of the fonts, color of fonts, background color, no bold, no under lining, no Italics, etc. The NEW AOL mail is very plain, BASIC, not user friendly in my opinion. No expression, very cold, looks very businesslike, not friendly in appearance at all. Personally, you need let you customers make their own selection.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Get rid of the yellow line through the emails as one scrolls down
Get rid of the yellow highlighting on the email messages as I scroll down or give me the option to turn it off. It's really annoying.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Aol page layout
Aol has changed my page layout? I can not choose themes anymore and the whole layout is different now? I never changed anything on my account.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Better service provider
My biggest complaint is the your home page when open the screen is horrible and unstable, not to mention your email that takes forever to load, and each time when in sing in I need to wait for you to send me a verification code, this has been going on for several months. I can use yahoo's service with no problems what so ever. No problems singing in and the home page is always clear. I sincerely hope that these issues can be resolved by your staff.
or perhaps I should use a more friendly provide like Yahoo.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
-
Mail stuck on desktop mode on android phone
Why is my email stuck on DESKTOP MODE!!!
Hi there,
I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
AOL Mail team
-
I have something blocking part of the words in my email that wasn't there yesterday be great if it wasn't there
I would like the floating back grounds gone
Hi there,
Can you message us on Twitter at @AOLSupportHelp and give us more details about your experience? In case you do not a Twitter account, you can contact us at https://help.aol.com/contact/
Thank you,
AOL Mail team -
Getting Email Notifications from Deceased Wife
Why am I getting notifications on an email account associated with my deceased wife after I notified Facebook that she died on June 20, 2020?
Hi there,
I’m sorry to hear you’re experiencing this issue! We’d like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Looking forward to your reply!
Thank you!
-
I HATE the new format screen!!!!
I logged in this am to AOL and had a hard time logging in and found the format screen had changed! WHY????????? You went from perfection to retro! I no longer can arrange my date, subject, etc. to my liking. NOR, when I am on another site can I see my AOL count on the tool bar I hate the black and white contrast as well!!!!!. THIS SUCKS! GET ME BACK TO THE OLD SCREEN!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
-
delete user
Already asked twice to remove my e-mail address and personal info from your site.
Last request: .REMOVE MY PROFILE
and confirm. I'm not interested in your CLUB.
The two files confirmed under protest.Your feedback is a bit confusing. In case you are looking to delete your user profile on Uservoice, please follow these steps:
- Click “Sign in” in the top right corner
- Once logged in, click “Settings” under their username
- Scroll down and till you see the option to “Delete my Profile”
- You will need to confirm, and then the profile will be deleted
In case you want to cancel your AOL account, follow the steps in this Help article: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-accountIf you need further assistance please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
-
Make the screen slightly smaller so that I have access to the bars on the top
The screen is too wide so that I cannot use the options on the right side.
Please make sure you have the AOL Mail window on full screen. If the issue persists, please send us a screenshot of your page at aolsupporthelp@aol.com
-
The AOLscreen is too wide to allow delete or scan up and down - reduce width to be able to adjust DDD
AOL SCREEN IS TOO WIDE TO ADVANCE, OR DELETE INFO
PLEASE ADJUST OR TELL ME HOW REDUCE THE WIDTH- DDD
We have an article to adjust the screen resolution, to do so please go to: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution
If the problem still persists, contact one of our Mail Support team agents for further assistance at aolmailquestions@aol.com.
- Don't see your idea?