AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
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Our Feedback Policy provides more information about posting on this forum.
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Why have you changed the enable link process in your emails?
I used to be able to click on a link within an email and it would ask me if I wanted to enable links, I would click on enable and then click the link again and go to that link. This no longer works. I now have to turn off my Pop-up blocker in order to look at anything in my emails. This is crazy! I don't want to get Pop-ups on everything, I only want to be able to go to the links that I want. PUT THIS BACK!!!!!
149th ranked -
improvment inbox
Recommendation: allow the user to see in their inbox a summary of all different senders of emails; then a user could pick senders to delete all of those emails without having to delete individual emails. Please note---spam filter is not a solution as I may want to still see some emails from those senders. Real life example: I recently shopped and bought a new vehicle, and bought other products which i may buy again, but not for a while. Since I reached out to many retailers and new car dealerships, I now receive boatloads of offers. I don't want to…
196th ranked -
Why are trash and spam next to each other? Too easy to hit spam by mistake!!!!
Move spam away from trash.
122nd ranked -
Add a function to recover text deleted in error when composing a message.
Add a function to recover text deleted in error when composing a message.
98th rankedThank you for sharing your feedback, we’ll send it over to the Product Team and hope to have it implemented in the future.
You can use the shortcut CTRL+Z to retrieve the deleted text or right click and select “Undo” in Google Chrome.
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For decades I have depended on AOL for my my primary correspondence. With various new ownerships, Oath, and who knows the resulting fracture
For decades I have depended on AOL for my my primary correspondence. With various new ownerships, Oath, and who knows the resulting fractures within the company as a result, the new comers have managed to ruin a household name. Of course it could be argued what do I expect from a free service — well nothing is free at the end of the day, and anyway AOL was produced out of innocence and a new era not unlike the discovery of the wheel. So now you have grown-up with the realization you can control people completely and close the door on…
149th ranked -
recently deleted needs an option
add option to choose when recently deleted mail gets permanently deleted. i feel like it deletes to soon
196th ranked -
Provide a search function for flagged mail
When reading new mail I may flag some, intending to get back to them later. I need a way to search for flagged emails.
196th ranked -
fix email Sent folder. Now shows email address only, even though "show names" is checked
Even though my mail settings have the checked box next to "Show sender names instead of email addresses in message lists" , Sent folder now only displays the email address of whom I sent to. This was not the case until about a week ago, when a couple of things broke in AOL email. To include a 2 year old calendar event from 2016 mysteriously popping up into this month in 2018. Looks like AOL did and upgrade or had to to a restore from backup on their mail server and something didn't go as planned.
122nd ranked -
Auto Save Attachments
Give the option to open or save attachments.. I hate that your webmail auto downloads attachments to my devices!! That should be my choice. It should open in either the reading pane of the email, or another window on the browser. NOT TO MY COMPUTER STORAGE. I have to use the email for work and it is truly a pain and inconvenience to have to download all of the attachments and then search for them and delete them!
87th ranked -
E-mails
The new method for attaching addresses is not an improvement. One must now scroll the through all addresses alphabetically to locate an addressee. If the person's last name begins with a "W", you need to scroll through all addressees "A through V" to get to the "W's". You used to be able to highlight the "W" and then scroll to find your desired addressee. Much easier!
149th ranked -
Edit Functions
I should be able to control my information on this account. Add edit function to options account info to allow me to add or delete phone number
196th ranked -
196th ranked
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I can't add a mailbox on my iPhone 6Splus under saved mail for AOL. The work and is to save it under AOL mailbox which is not not how I file
See case # 07918456. This has been ongoing since October
122nd ranked -
Some of us still use land lines. Could you call to give a verification code so not to be locked out of aol?
Could you call a land line with verification code. Some of us still have landlines. I don't want to get locked out because I can't get verification code. That would be a disaster.
196th ranked -
Seriously, change the interface.
It just looks too much old and is a mess !! Fonts like Avenir Next or Helvectia Nue should be used.
122nd ranked -
Send SMS message when foreign based browser accesses email account.
Warn users that their email account is being accessed from a foreign country. You currently record such information and if the user goes to security they can see that it has happened. Send an SMS message when a new browser accesses an account.
113th ranked -
The option to add read receipt to the email
Give the option to have read receipt for emails
149th ranked -
Add, Not Take Away = More Paying Customers
How can you really expect ANYONE to like your service? You have continued to reduce and take away features that we once enjoyed! It never improves from the moment it starts. Instead, you reduce it and make it more difficult and lame. How does this make good customer support/service? This has been the problem of AOL since its inception. You still don't get it. Add features, don't take away! Follow Google!
196th ranked -
Adding profile picture setting for email receivers to know what the email sender looks like
When people send an email it would be great for the receiver to see a picture of the person sending the email, just like the profile picture setting in Gmail. When an email receiever receives an aol email they see a blank photo representing the email senderl. Please look into fixing this issue to be more streamlined like your competitor email services
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I really love this email, AOL. I've used it since high school and am now in graduate school. It is very easy to use.
I really enjoy being able to change the theme of my email. It allows me to express how I'm feeling or my mood for that moment in time.
196th ranked
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