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AOL App for iOS

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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


How can we improve the AOL App?

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5 results found

  1. Search function can’t be found

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    0 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    In order to search your mailbox, please tap the Magnifying glass in the top right.

  2. who is controlling AOL? Not my computer!!!

    can't get to aol account. Will stop paying for this confusion!

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    0 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear you’re having account issues. You can find the list of contact and see available options for your account on https://help.aol.com/contact

    If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  3. Want to chose my browser. Despise Safari

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    1 comment  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    Unfortunately you can not change the browser. AOL app uses by default the phone’s browser.

    Thank you!

  4. Where did the flag option go

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    0 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    Hi,

    In order to flag an email, please tap the three dots placed in the lower-right corner and select “Flag”.

    Thank you!

  5. On Accessing Folders

    List “Folders” in support area to enable quick access. Your present method, if it exists, is difficult to find. Your answers to faqs do not provide a clue. Your related feedback mentioned “swiping”. Where is description?

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    2 comments  ·  Search  ·  Admin →
    Responded  ·  Product Support responded

    To access your folders simply click on the Inbox tab, and select Folders. To create a folder

    1. Tap the Mail icon Image of the Mail icon in the AOL app.
    2. Tap the Back icon.
    3. Tap Folders.
    4. Tap the Add icon +.
    5. Enter the folder’s name and tap Return on your keyboard.

    Folders can’t be deleted from the app. To delete any folders, you’ll need to go to mail.aol.com on a computer.

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