Skip to content

AOL Mail Nodin

← Customer Feedback for AOL


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

152 results found

  1. This new system is not working for me. Give me my old platform back. Settings to classic this is not my old format.

    This new system is not working for me. Give me my old platform back. Settings to classic this is not my old format. It appears you really don't want feedback... this is not a new idea. I would like my old format...before it was just a scroll down to view older mail , now I need to select pages?? This not an improvement..thank you

    1st ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    472 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. chang back to old format

    Please change back to old format for my e-mail. I do not like this new

    format. I am a senior I can not see small print or small screens.

    2nd ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    475 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. "New version" of email - it's HORRIBLE!

    What on earth did you do to the email?? This is AWFUL! Bring back the other version - - or, I guess it's time to say GOOD-BYE to aol!!??

    3rd ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    22 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Change it back to the old format

    I do not like this new format and would like to have my old email settings back. This was not a good idea for AOL to change on us even though we didn't ask for the change.

    4th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    38 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Suddenly, without offering an option, this new, awful email format appears???

    I followed the instructions to switch back to basic but it did not switch. I signed out and signed in and it's still in the new format.

    5th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    19 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Put the old email platform back, this so-called new one is ridiculous. If not, I guess it's bye-bye aol.

    Why change the email format? Guess it's time to say bye-bye to aol.

    6th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    15 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. please change back

    7th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. change it back

    even when you click to go back to the previous version, it is not the old version we are all used to. it needs to be changed completely back to the old version. AND stop giving me ads on the side bar! they are in the way and so distracting. I'm here to get MY mail NOT buy products!

    8th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. I have asked 4 x's to put my email back to the original...I DO NOT LIKE THIS "NEW" AT ALL !!

    9th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    7 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. go back to the Old Format, Tried and True!

    Please go back to the original. This is not an improvement. I am not sure what i supposed to be better! I have stayed with AOL for many years and rarely use my gmail account. I am not satisfied at all with the new format and I am very busy, not helpful at all.
    :(

    10th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. NEW VERSION IS HORRIBLE

    PLEASE PLEASE RESTORE OLD VERSION.

    11th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. classic mail is better-the new does not work well-why change?

    bring back classic mail

    13th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. new platform

    This new format is HORRENDOUS! I can't delete more than one page at a time, who designed this garbage?? BRING BACK THE OLD ONE!

    14th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. You can improve AOL Mail by giving me back my old version and not FORCE me to use this version that I HATE!

    I HATE this format. I want my "old" format back. I loved the old format and hate this one. It is NOT user friendly and takes MORE time to read my emails because of having to pull it up by pages!!!!! You call that an improvement!!!! I could alphabetize my old email so I could quickly see what I wanted to delete. Now it takes forever to delete doing it one by one. PLEASE give me the choice of what version of email I want to use. Don't FORCE me to use this version that I HATE! PLEASE give me…

    15th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. The more I use the new OLD platform the more I hate it ARE YOUI LISTENING OR ARE YOU TONE DEAF?

    Give me back my old AOL platform or lose my $30 a month, your choice.

    15th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    9 comments  ·  Navigation  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Help site does not help! Why not add a, "go back to old format" button so people can just click. Why make it user Unfriendly?!

    18th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Don't like your customers? AOL mail is the only reason I land on AOL.

    been here a long time. Being forced to leave.

    19th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. I NEED the basic aol mail version back!

    AOL is making it VERY difficult for anyone to easily switch back to
    the basic aol mail version.

    21st ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    7 comments  ·  Settings  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. stop limiting the searched emails to a few

    I just want to say that BEFORE the new change I could access a file........say American Express emails........ and by scrolling down I could go back as far as they were on my system. NOW the system goes back xxxx number and then I have to hit the > to get MORE of the SAME file. WHY WHY WHY??? It is just more steps and a complete waste of time

    20th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. By changing it back to the old version.Have you never heard of "if it's not broken, don'tfix it."

    Keep your new aol and give me back the old one.

    S. Turrell

    12th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    24 comments  ·  Themes and Background  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

AOL Mail Nodin

Categories

Feedback and Knowledge Base

(thinking…)