AOL Mail Norrin


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

  1. type size

    With new Aol, email is harder to read. Type size is too small and print is not as bold as before.

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  2. Restore the Inbox Email Count in top right corner please!

    Please RESTORE the # of emails in my Inbox back to the upper right corner. I need to know how many emails I have to go through!! It's very important for motivation to get through them all. WHY did you remove the number on the new version? It only took up a very small space. Now I am unable to revert to the old version. I think time to look for another mail app that tells me how many emails I have, a very fundamental feature for a mailbox app.

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  3. Remove Ads from Inbox

    Remove the Ad's from inside the Inbox. It impedes the flow when trying to locate important emails. In the classic version, there were NO ad's INSIDE the Inbox.

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  4. grouping

    Please add an option to toggle email grouping on or off. I personally don't like having my emails grouped by day/week/month.

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  6. Please allow sorting by sender. Without this, the email is not usable to me, since I have to delete junk emails and do it by sender.

    Please allow sorting by sender as in the old system. Without this, the email is not usable to me, since I have to delete junk emails daily and always sort by sender to do so.

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  7. Inbox "Today, Yesterday, etc" subheadings.

    Can we please have an option to get rid of these? I can look at the date. These take up viewing space on a small screen like a tablet or laptop.

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  8. Can't widen left folder panel

    The old interface let me widen the left panel with folder names. I have long names. I realize if I hover I can see them, but it's easier to widen that panel and scroll.

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  9. Spam Count

    Please restore the spam count (actually counts in all mailboxes).

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  10. Signatures

    Please restore the ability to have more than one signature.

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  11. Font Types & Sizes

    Please restore font choices and sizes by point. Font choices matter as do sizes. Small, medium, and large are relative terms, not specific sizes.

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  12. spam

    I guess I might have not been the best with staying away from sites that will target me with spam but seriously? It is so easy to spot them. They use the xyz mumble jumble and nonsensical names before or after the @. Then dot. 'something' .com. Really? Even as lame as I am, I can figure it out. Let me do a simple block with a partial name ........Like anything and everything from bolopil.com......Please, give me a break and peace! 100 a day coming in......You have to be better than this.......

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  13. Fix Spam!!!!!

    Messages from frequent contacts continue to go into the spam folder even though I have marked every single one of them as "Not Spam". This is now a very large issue as I am missing important updates.

    Even after marking as "not spam"; emails from the same recipient go into the spam folder

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  14. unable to switch back to classic

    Your "new" AOL mail sucks so bad I want out! BUT its so bad I can't get past the page asking why. It's stuck in the feedback box.
    Please switch rad.ical@verizon.net back to classic AOLmail or I'll be forced to notify all my contacts I've changed to gmail.

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  15. Font color in new email writing

    I want to be able to change the font color in my emails to a permanent color that will match my signature. I don't want to have to choose a color everytime I write an email. Also, your colors are too limited...need to have a color chart to blend our own color if so desired.

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  16. Tell me how many emails I have!

    Tell me how many emails I have!

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  17. inbox viewing setting

    in settings have a section where you can increase or decrease the size of the font for reading the e-mails in my inbox. You have one for sending e-mails put one for the size of font when reading the inbox

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  18. Restore the Inbox Email Count in top right corner please!

    Please RESTORE the # of emails in my Inbox back to the upper right corner. I need to know how many emails I have to go through!! It's very important for motivation to get through them all. WHY did you remove the number on the new version? It only took up a very small space. Now I am unable to revert to the old version. I think time to look for another mail app that tells me how many emails I have, a very fundamental feature for a mailbox app.

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  19. The new mail filter rules, 'To/CC' contents issue

    The old mail required separate rules to recognize an address in either
    the 'To:' line or the 'Cc:' line. Combining them into one rule is good, but
    it is not working. The filters only recognize 'To:' lines, not 'Cc:' lines.

    Suggestion: Besides To and Cc, also include Bcc, since it really doesn't
    matter which of those header lines an address is in.

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  20. refresh

    On the old AOL email inbox, there was a way to refresh your new emails, rather than just to wait for a new email to come in. I can't find a way to do this on the new email.

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