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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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64 results found

  1. Saw this already posted but 'Closed" ??? -- Unable to reduce size of AD sidebar in Mail... Did you think we wouldn't notice?

    Saw this already posted but 'Closed" ??? -- Unable to reduce size of AD sidebar in Mail... Did you think we wouldn't notice? With a vision impairment, and on a laptop, this AD sidebar doubling in size is NOT the way to treat a paying customer. And one who's membership goes back well over 26 years. Bring BACK the slim AD sidebar so it infringes less on the mailbox in Gold!

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    1 comment  ·  Mail  ·  Admin →
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  2. Please make a Mac version of AOL

    I recently got a Mac computer, I would like it if AOL had a Mac version of AOL Desktop.

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    Under Review  ·  1 comment  ·  Admin →
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  3. Block emails from UnknownSender?

    Please block emails from UnknownSender

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    1 comment  ·  Mail  ·  Admin →
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  4. Not happy about the change on the my mailbox area. Your ads have gotten bigger and my mailbox display has gotten smaller. :(

    The ads on the mailbox area have gotten bigger while my email display has gotten smaller. Not happy with this change since I pay for my AOL desktop every month. This is making me reconsider my chose for email. Thinking of quitting AOL. Rediculous!

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    0 comments  ·  Mail  ·  Admin →
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  5. 20th ranked

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  6. Add Send Only Address feature on AOL Desktop Gold

    Add Send Only Address feature to AOL Desktop Gold

    3rd ranked

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    Started  ·  1 comment  ·  Mail  ·  Admin →
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  7. Fix the celebrity voices that haven't been working for a month!

    Fix the celebrity voices that haven't been working for a month!

    12th ranked

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    We have investigated this issue and are not able to reproduce any problems with the celebrity voices on AOL Desktop Gold. Please consider uninstalling your AOL Desktop Gold from the Add/Remove programs function. Then re-install AOL Desktop Gold.

    In some cases, we have seen that Anti-virus software sometimes removes the sound files from the machine.


    Please also use the Report a Bug feature from the Help menu of AOL Desktop Gold if you continue to see this issue after installing new. This will send us critical information that we can use to determine the cause of the issue.

  8. Alphabitize the folders

    I can no longer put my folders in alphabetical order and that is a TERRIBLE loss on my AOL. You MUST put this feature back on.

    20th ranked

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  9. Ads

    I see you've made the ads side bar larger with no way to make it smaller, only to reduce the size of my email space. This is unconscionable.? Soon it will just be big ads and a little space to read our emails. Plus we can't eliminate these ads. Any ideas how to keep this decades long time client?

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  10. where is the AD-free version of desktop gold

    why is there not a ad-free desktop gold, there is an ad-free browser version, we are paying for the priveledge to use aol software yet are tormented with large ads that take up alot of the interface. Introduce a new plan, like you previously had where there are no ads in the interface of the program. Please and thank you!!!

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    0 comments  ·  General  ·  Admin →
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  11. AOL SPAM CONTROLS ARE FAILING AGAIN

    Please let AOL know it needs to solve the problem of too much SPAM and that trying to move the address to the BLOCKED SPAM sites DOES NOT WORK.

    CALL AOL/YAHOO's HQ 212-652-6400 in addition to posting and voting here.

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    1 comment  ·  Admin →
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  12. HATE THE 'YELLOW' TOP LINER...WHY DIDN'T YOU LEAVE IT ALONE OR GIVE US A CHOICE. IVE BEEN WITH AOL FROM THE BEGINNING....

    HATE THE 'YELLOW' TOP LINER...WHY DIDN'T YOU LEAVE IT ALONE OR GIVE US A CHOICE. IVE BEEN WITH AOL FROM THE BEGINNING....

    12th ranked

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    0 comments  ·  Other  ·  Admin →
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  13. Out going emails

    When building an outgoing email every time I click in a different spot the email jumps, also if I delete one address in the address bar the remainder jumps to the end. WHY? Please find a way to make them remain still until I send!

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    Under Review  ·  0 comments  ·  Mail  ·  Admin →
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  14. AOL Desk top deleting folders

    My APL Desk top will not allow me to delete my folders. These are HORRIBLE new changes to AOL Desk top. E
    I swear every time I try to do the stuff on AOL that I have been doing for 30 years has now changed and it's for the WORSE not for the better. Why are you making things harder instead of easier????

    20th ranked

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    1 comment  ·  Admin →
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  15. Pin browser tabs

    Now that we can rearrange browser tabs how about adding the ability to pin a browser tab.

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    Under Review  ·  0 comments  ·  Browser  ·  Admin →
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  16. Why can I not be able to choose the font, boldness, inclination that i want and retain that choice???

    I want to be able to choose and retain the font, boldness, inclination that I prefer without having to choose it again and again every time i write an email. Even after I choose the font I want... sometimes it will revert back the one I opted out of.... PLEASE CORRECT THIS FEATURE.... A.S.A.P

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    1 comment  ·  Mail  ·  Admin →
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  17. In the "UPDATE BOX"

    I see you have changed the YEAR of UPDATES... THANK YOU very much!

    WHAT has ALWAYS had me WONDERING,...
    IS the DAY which the update was UPDATED???

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  18. 20th ranked

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  19. "Report Spam" Button Has a Critical Bug

    Why is it that very often, when I click on the "Report Spam" button in AOL Desktop Gold, the spam e-mail actually opens, risking infecting my computer with a virus, or worse? Please fix this critical bug posthaste.

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  20. Ads are twice as large as they once were

    When checking my new mail, the ads on the right are so large now, they're cutting off my unread mail. Is there a way to shrink them? The decrease arrows do not work to make them the size they once were. Don't want to pay extra for ad free service, have been using and paying for AOL for over 20 years.

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    0 comments  ·  Mail  ·  Admin →
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