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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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47 results found

  1. Recognize your own email addresses

    I recently received an email from another AOL subscriber [diggeology@aol.com]. When I tried to respond to it, I received a "MAILER-DAEMON@aol.com" notice that "552: 1 Requested mail action aborted, mailbox not found"

    In case you're wondering [or even care] why people are leaving AOL in droves, here you go.

    4th ranked

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    Gathering Feedback  ·  4 comments  ·  Mail  ·  Admin →
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  2. system unresponsive and the e-mail inbox window does not refresh after overlayed with another window

    After I login to AOL Desktop gold the AOL system is hanging and unresponsive for about 30 seconds before it becomes responsive again. Also when I click on read e-mail the AOL desktop system becomes unresponsive again and hangs for about 30 seconds before email displays. It does not appear the e-mail has been refreshed. ALso when I open an email to view the contents and then close the email, the email inbox listing screen contents is wiped and not refreshed automatically after it is overlayed with another window. I have to click on read email again to be able…

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    Under Review  ·  0 comments  ·  General  ·  Admin →
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  3. AOL News - New (terrible) format

    Your not giving the full title of an article, just a partial title followed by.......in your new format for AOL News, is a terrible idea. I will not open any article that does not clearly state what the content is. This is bad for AOL and your advertisers a well.

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    3 comments  ·  News  ·  Admin →
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  4. aol instant messenger

    BRING BACK AOL INSTANT MESSENGER, PEOPLE WANT IT BACK. SO BRING IT BACK.

    1st ranked

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  5. Dear Editor & Ladies and Gentlemen: Please revert to DARK FONTS for better READING

    Every, yes, indeed, EVERY AOL Desktop PAGE shows solely utter grayed font lettering everywhere!-- Those faintly displays of important information are indeed very difficult to be read by vision-impaired individuals everywhere. Please change your future information displayed solely in DARK printing. Many thanks in advance for your time.

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    Planned  ·  2 comments  ·  Admin →
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  6. Improve the AOL browser by going back to the older format.

    When I use the AOL Desktop Gold browser to enter AOL, the news section on the home page has been changed recently. The new format is very awkward to use. It takes too much time to go back and forth to understand the entire headline. When I enter AOL using other browsers, the format is like much better...like it used to be with the AOL browser. Please get the format back to the more useful style using the AOL browser. Thanks...Lindy

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    1 comment  ·  Browser  ·  Admin →
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  7. News on welcome page change is a perfect "BOMB"!

    The new part headline "only" with no usual follow info, is a flop that only a new manager would offer as a way to save time & money. It will, but also it will anger & lose customers! You run a service business, not a railroad. So, the idea is to provide service, not take it away! Put back the old & even expand the extra add on notes. "Please or Else".

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    0 comments  ·  Welcome  ·  Admin →
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  8. TO FACEBOOK: I cannot find the info. that I posted on Archive!!!

    TO FACEBOOK: I cannot find the info. that I posted on Archive!!!

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    1 comment  ·  Other  ·  Admin →
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  9. I don't Like the new Welcome Screen Format

    Return to the Previous Welcome Screen Format

    10th ranked

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    1 comment  ·  Admin →
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  10. controlling updates!

    Right now I get uncontrolled updates. I dont want any updates I dont approve of. How do I control updates? Please send an email response

    17th ranked

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    2 comments  ·  Admin →
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  11. AOL Desktop Gold New Mail Issue

    ADG is slow cannot open the new mail it says there's one email but it not popping up on the new mail not unless you get out from ADG
    ADG is up to date.

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    1 comment  ·  Mail  ·  Admin →
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  12. You can improve AOL Gold by not changing how email is functioning without first asking the customer if they want that change.

    When some dumb IT person decides how emails can be better they either need to first take a survey or give those of us paying customers the option to have or not have the new function. Email being moved to "old" mail while you are reading it stinks and I want it to remain on the "new" mail page until I close it and can either delete it or move it. I don't want to have to go to "old" mail in order to do this.

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    1 comment  ·  Admin →
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  13. Spanish spell check need to be added to AOL mail.

    Please add other languages to spell check mail options.

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    1 comment  ·  Mail  ·  Admin →
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  14. New teeny tiny size font for Welcome news is a bad idea. Please restore prior size.

    What's with the new tiny sized font for Welcome news? Too small! No reason for this unwelcome Welcome change. Please return to former font size!!!!!

    8th ranked

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    0 comments  ·  Welcome  ·  Admin →
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  15. Welcome screen layout

    The new layout of the Welcome screen is horrible.
    Why is there a need for a double set of arrows for the pictures?

    8th ranked

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    0 comments  ·  Welcome  ·  Admin →
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  16. 17th ranked

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    1 comment  ·  Welcome  ·  Admin →
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  17. See below major security and privacy issue with new VIEW folder in my Mail icon

    Security Alert! Your last AOL update gave me a new folder in my MAIL. It's VIEW in bright blue. It has five subfolders, all empty except for one, PHOTOS In it are every download I had over many years, 99% I long ago deleted for privacy and security reasons. Now they are again available with one click. Your AOL chat tech tried but couldn't find a way to delete the VIEW folder, PHOTOS subfolder, or any of its contents. Mine now contains thousands of unwanted items. Enlarging one photo and clicking on it from the dropdown menu give me the…

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    1 comment  ·  General  ·  Admin →
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  18. My AOL calendar

    The font in my calendar is to small. I can't read it. Please fix the font so when it so when it's printed it takes up the whole page. Thanks.

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    1 comment  ·  Admin →
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  19. 17th ranked

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    1 comment  ·  General  ·  Admin →
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  20. the new aol folders set up recently are useless to me. I don't want them. Please get rid of them.

    don't need the view folders aol set up. I use my own personal folders. I keep everything in order on my personal files. Stop sending items to view folders. If I delete anything, the emails etc go away. I want the view folders deleted and the items in them to go back to my original personal folders.

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    0 comments  ·  Toolbar  ·  Admin →
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