I am a paying member so AOL offers live help. But one has to wait forever for the live help, so in addition to seeking a solution AOL frustrates the user by being forever creaky in its response.

Suggestion #1. Since live help is wasteful of the users time, why not provide a link for email directly on the "seeking help" page.

Suggestion #2. Why I'm writing this in the first place. I am getting increasing numbers of SPAM with the address that starts out UnknownSender@.... The remainder of the address varies. Is there some way I can automatically block this sort of email.

Suggestion #3. Since I am here. My only reasons for being an aol member is my email address which is linked to a variety of my activities and which would be burdensome to change and also is a safety backup for my gmail. I have absolutely NO USE for everything else that AOL offers, except, perhaps the web link which I occasionally click on. But AOL would NEVER be my primary search engine.

So is there any way, I can get rid of all the attention grabbing garbage that constitutes 90%+ material that clutters up my computer and is an unwanted distraction. Believe me, the number of times I have nearly quit this site (as I mentioned I have a gmail account).

Thank you

There ought to be a way for Tech Assistant on a call to refer a problem to a certified webmaster. We experienced a problem whereby the email auto-complete for an address would ONLY print BOTH the Contact Name and the Email address. This made it impossible to send certain group messages when I only wanted folks to see email addresses, not names. The telephone tech assistant did all she could AND received NO HELP from whoever the Level One person was. You really need to enable a referral (for a subsequent call, if necessary) so that some resolution can be obtained. PS: I still have the problem.!!!!!