I think 15 minutes is long enough to wait for someone to help you when you ask a definitive question. Am beginning to reconsider AOL. Maybe "too big for your britches???"

Help sucks!

Please provide SMTP address that is working for verizon.net users. Agree with at least three others that the SMTP settings originally provided, is still on the website, and has been working, stopped working yesterday, Monday April 6, 2020, around 1pm.

I cannot get into my AOL account. It shows an error page. I tried to call customer service. It rings and then it has an error beeping sound. I can give you my email address but understand that you cannot reach me through that venue since AOL account is not working. Error is in the comment section.

My email isn't working: receive works, but not send. I can't get any help? I tried to use your online help, but it isn't helping. I am a longtime Verison (AOL) email user. Nothing has changed on my end. This problem affects multiple PCs in my house. I can't wait until the coronavirus goes away to get this fixed. Thanks.

can't sent emails, get error smtp.verizon.net port 465 not connecting to server. contact ISP. Please help

You want your payment, but your lines are never answered and support doesn’t respond. I can’t stay on waiting all day for a tech response, nor do I have the time to “try again “ all day. I have an issue to discuss, but after all this I May be better off not keeping your service. You want the problem fixed? Contact me!

AOL tech support hangs up the phone on me over and over after saying my account cannot be verified,yet AOL keeps drafting my bank account 3 times every month.Usually the software will not open, when it does open it soon says "not responding"

When I open a page, I keep getting unsolicited interviews of Donald Trump Jr. about his book triggered. I have been an AOL user since the beginning... and I do not want to change. I DO NOT want to see trump's when I turn on Facebook. If you cannot keep these people OFF my aol account with unsolicited ads I will cancel my account after decades and go elsewhere... Deplorables was an understatement.

HOW TO CHANGE E-MAIL ADDRESS

LIKE I SAID, DO NOT EVERY RECOMMEND SYSTEM MECHANIC TO ME EVERY AGAIN. YOU WON'T BELIEVE WHAT I WENT THROUGH WITH MY DOWN COMPUTER AND THE MARCH/APRIL 2020 VIRUS STUFF. IN ADDITION, I AM A CAREGIVER TO MY 92 YEAR OLD SPOUSE AND USE MY COMPUTER FOR GROCERY
ORDER/PICKUP, ETC.

I am waiting 3 hours for an email to come thru and it has not come thru yet? Where did it go? I restarted and it has not come thru.

AOL NEEDS BETTER PERSONAL - HUMAN SERVICE. ESPECIALLY FOR PEOPLE WHO HAVE BEEN PAYING FOR YEARS AND YEARS. I AM EXHAUSTED TRYING TO REACH A REAL PERSON FOR REAL ANSWERS TO MY QUESTIONS.

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>D47383A623FDC5BF</RequestId>
<HostId>
FE7IlTTWdTr6WXvOb3z1L33IykDK79ZnO3U2LlxNm7bW1wp3M6A6H7o0ir93qU+0XSnACDk2xKI=
</HostId>
</Error>

fix my e-mail so I don't have to sign in every time I open it.

This has been awful, I have had aol for 15 years and no one person can get on then phone that speaks clear enough English to help me. Next step is to use my local contact and go to the news. I'm done with this horrible customer help

unless someone helps me step by step to get it back. I have tried everything. I loved having the option of using stationery and now it doesn't work anymore. So AOL please help me get it back or will be leaving

As a current member(3o years or more) phone or live chat is not convenient for my needs. Email should be available for members also.

It is real simple provide a simple to find email address to email AOL about not being able to log in to AOL instead of requiring a person that cant log into AOL to log in to AOL or sit on hold for now at 18 and counting minutes listening to annoying chirpy music and a recorded voice apologizing.