213 results found

1. Lower Pricing

   I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

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2. I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???

   I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.

   140th ranked

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3. I have paid a monthly fee for over 20 years--BUT you block me from macking coments WHY??

   allow me TO MAKE COMMENTs

   9th ranked

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4. These 'perks' are worthless. Drop the monthly rate and improve service !

   These 'perks' are worthless. Drop the monthly rate and improve service !

   77th ranked

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5. accent to my account

   why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

   140th ranked

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6. CUSTOMER SERVICE

   get back to customers when you say that you will

   48th ranked

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7. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

   Is it your (AOL's) campaign to flood my spam file with so many daily worthless emails to drive me to purchase at $9.99 a month program to eliminate them? Isn't that an abuse of my membership?

   48th ranked

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8. ID Protection by AOL

   Thanks for suckering me into signing up for ID Protection by AOL. I wanted to reduce spam emails and they have increased overnight by 4-5 times. By signing up, it must have made it "wide open season" for me.

   13th ranked

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9. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

   IT TOOK ME 10 TIMES TO GET OPEN THE THE SITE I WANTED STOP STOP STOP THIS AOL SITE

   34th ranked

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10. CUSTOMER SERVICE

    Your people show no concern only I will send to someone else, I can not help. Maybe hire people who can help

    48th ranked

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11. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

    48th ranked

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12. FIX Generate Password for Applications IDs

    Can no longer log in with Outlook till you fix the ability to generate another application password. This critical feature has been broken for days!

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13. Why am I not notified before an increase in payment?
    140th ranked

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14. stop

    Stop sending free fake benefits e-mails, now i have to dipute the transaction with my bank. You said free benefits and I clicked it only to charged $10.71 for getting nothing in return... I only pay =$5.59 for AOL and nothing more. Free means free not charge for everthing.

    34th ranked

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15. Clearer communication on cancellation procedure

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could find the mailing address on the account, he referred me to help@aol.com, to find a video that could give me information on how to do that. Meanwhile, the account is cancelled, so how am I supposed to look anywhere deeply buried on the account?
    I felt that I was talking to a script, rather than a representative described as a specialist. Finally, after hearing the same lines several times, I became frustrated enough to feel like crying, so I thanked him and hung up. This session began smoothly enough - it looked like I would have one of the few easy/quick opportunities to cancel, but no. Your service COULD have been an example of making it easier for a widow to clear up the estate, but you aren't. Shame on you. No matter what "services" you might offer, it's not worth it. I will not be giving you any positive reviews.

    I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could… more

    27th ranked

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16. Do your job. You did nothing to fix my computer and charged me.

    Train your technicians on the phone or chat how to solve the problems we have. Period was NO HELP AT ALL. Please cancel this membership and refund immediately. BOTH CHARGES

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17. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

    140th ranked

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18. your last and current update/change in menu, etc is NOT working for ME

    I do not like the dropdown menu givng words that I may be trying to type.why was that added, what purpose does it have, i try to just type and get words that I did not want or enter...can you take it off my account?????

    13th ranked

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19. Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond

    Have a human once in a while respond to a complaint --- AND inform whomever keeps emailing me that McAfee will/has expired Aren't they aware that its coverage comes with AOL>

    13th ranked

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20. STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

    STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

    77th ranked

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