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AOL Subscriptions and Plans


Help us improve AOL Subscriptions and Plans

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227 results found

  1. This is a complaint, I can't find any other way to contact AOL

    I had to reset my laptop and had to reinstall a lot of programs, including Outlook (for e-mail). I called tech support (which i pay for) and they set up a new password for one of my e-mail accounts. They said AOL was no longer helping set up Outlook for additional e-mail addresses.
    I am NOT HAPPY
    j.leber2@verizon.net

    80th ranked

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  2. 80th ranked

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  3. 51st ranked

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  4. you need to accept a prepaid card for fee some do not own a credit card

    you need to accept prepaid cards, people are getting rid of the credit card do to high interest rate and would rather pay with a prepaid card so it is also safe and you do steal peoples credits cards.

    148th ranked

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  5. I want to cancel aol

    How do I cancel aol

    148th ranked

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  6. Clear-easy/functional access to plans with comparison charts

    20230926
    Upper Management, AOL

    There is certainly no loss of examples of purposeful/unplanned/unknown irrational decisions in business and AOL is not exempt.
    It is certainly beyond me that there is not a simple, easily accessible path to find the available plans, singular and bundled, on you web site.
    Even your employees appear to be totally unaware of such a process.
    To also require the customer to be on a plan before being able to communicate or chat with someone to potentially find that information also does not make sense.

    I recently had an issue with my AOL mail.…

    148th ranked

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  7. McAfee subscription is not being renewed

    I've had McAfee through AOL since 1999, and all of a sudden I get a message that in order to use McAfee, I need to pay for a subscription. I am already paying for a subscription. McAfee says they can't find my account. AOL says my account is active. I am paying for something I can't use. I tried to cancel, there is no cancel button. I tried uninstalling. I still get pop ups saying my computer has issues but can't run a scan without paying. I've tried to fix this for one year.

    148th ranked

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  8. Lower Pricing

    I don't need or use any of your extra services. I just want email capability. Otherwise I will need to look at other email services.

    6th ranked

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  9. Actually give 24/7 services. I called all numbers and was told off closed

    Actually give 24/7 services. I called all numbers and was told off closed

    148th ranked

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  10. Make cancelling a subscription easier to do.

    Talked to Brian who said he was from Dominican Republic, could not get him to understand what the problem was so I finally gave up. It is sad for a computer company the size of AOL to hire employees who cannot speak or understand English.

    148th ranked

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  11. I have been user of AOL for over 15 years - the main thing is for email. This is quickly becoming the most difficult aspect of the plan.

    I have been user of AOL for over 15 years - the main thing is for email. This is quickly becoming the most difficult aspect of the plan when it was the reason I used this program in the first place. What benefits for paid subscription when you can't even get decent email (like the free programs). You need to re-evaluate your business objectives

    148th ranked

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  12. 51st ranked

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  13. hire better customer help, current techs don't understand English, don't understand a deceased person can not pay a bill or respond to text

    my husband passed away 5 yrs ago, his account was supposed to be closed, yet when I gave info on a new bank card, it seems there was a problem with them charging it, they sent requests to my late husbands name. I am upset, 4 months past due, I was not contacted that there was a problem, and I have no idea why as my account was closed, so i opened under the special only to find all my account info was correct and there is a past due bill for 4 months... if you hire techs who understand…

    148th ranked

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  14. 148th ranked

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  15. I am being charged for aadvantage Essential and I want to cancel it. I never signed up for it.???

    I am being charged for Advantage Essentials. I never signed up for it and do not want it. I want to keep my Compuserve with the completely Free McAfee.

    148th ranked

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  16. These 'perks' are worthless. Drop the monthly rate and improve service !

    These 'perks' are worthless. Drop the monthly rate and improve service !

    28th ranked

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  17. 9th ranked

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  18. make it easy to switch back to the old format

    make it as easy to switch back to the old format as it was to try it

    28th ranked

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  19. Why charge for a VPN?

    I don't understand why you charge an extra $150.00 forVPN service. If it's such an important security feature should it be included in the monthly rate?

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  20. accent to my account

    why is it a problem in changing my credid card number to continue paying my account when the card is no longer good

    148th ranked

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